Southern Hyundai Chesapeake

I dropped my car off and they gave me a ride home. There shouldn’t be a maximum of words to type. This is why I ended the survey There shouldn’t be a maximum of words to type. This is why I ended the survey More

I purchased my vehicle from the previous owner, Hall Hyundai. My vehicle has only been serviced by Hall and Southern at this location. Southern has poor communication with me as a customer. I always wai Hyundai. My vehicle has only been serviced by Hall and Southern at this location. Southern has poor communication with me as a customer. I always wait at the dealership for service to be completed. As such, any communication about my vehicle while in service should be conducted in person verbally, not sent by email or text. I would have had additional recommended services performed if I had been contacted in person. More

Friendly staff. Nice waiting area for service area. Service department keeps you informed as you wait. Nice waiting area for service area. Service department keeps you informed as you wait. More

Received my appointment for service on my vehicle. From the time I arrived at the dealership. Shane checked me in for my manufacturer recall on my 2020 Hyundai Palisade. He kept me informed with my ve From the time I arrived at the dealership. Shane checked me in for my manufacturer recall on my 2020 Hyundai Palisade. He kept me informed with my vehicle. Upon completion he contact me. Outstanding service received. Thank you Shane. More

I am extremely dissatisfied with the service I received at Southern Hyundai following what should have been a routine oil change and tire rotation. After my appointment, I did not drive my vehicle again at Southern Hyundai following what should have been a routine oil change and tire rotation. After my appointment, I did not drive my vehicle again until the following Monday, at which point I immediately noticed a persistent thumping sensation while driving. Concerned, I returned to the dealership and requested that my vehicle and tire balance be checked. I was initially told that no issues were found and that the tires were secure. A technician offered to test drive the vehicle with me. During the drive, I pointed out that I could still feel the issue, although it was less pronounced. However, the test drive was very brief—approximately one mile—which was not sufficient to properly assess the problem. Upon returning, the technician checked the tire pressure and discovered a significant error: my tires had been improperly inflated. The correct pressure for my vehicle is 35 PSI, yet one tire was inflated to 55 PSI, with the others inconsistently over- or under-inflated. Following this, I had my vehicle inspected by my personal mechanic, who advised that the tire balancing was also done improperly. The analogy he used was “it looks like Ray Charles or Stevie Wonder rotated and balanced your tires.” This experience reflects a serious lack of attention to detail and quality control in what should be basic maintenance services. Improper tire inflation and poor balancing are not minor oversights—they directly impact vehicle safety and performance. Due to this experience, I have lost confidence in Southern Hyundai and will not be returning for any future services. I expect that this matter will be taken seriously and reviewed to prevent similar issues from affecting other customers. More

I sent my car back to get back up camera looked at again bc the sensor was not working properly in a camera recalled camera they replaced. It was still faulty and would not stand by it until I paid them 250 bc the sensor was not working properly in a camera recalled camera they replaced. It was still faulty and would not stand by it until I paid them 250 for a diagnostic fee after I was told the part was on order. I waited a couple of weeks, I was told they would not honor fixing the recalled camera they installed unless I paid 250 for diagnostic test. I told them what was wrong. I did not need a diagnostic test. Bad business. I will tell everyone I know they refused to honor their own product. More

Scheduled for service on 4/25 & told I’d be provided a ride home as they did not recommend waiting. When I arrived I was told the car may not be done today. I explained I must have a loaner if my car was ride home as they did not recommend waiting. When I arrived I was told the car may not be done today. I explained I must have a loaner if my car was going to be in there for multiple days and the response was “we don’t have any loaners”. I said I need it to be done today as I was told by Grace it would be. The woman then told me in a matter of fact way the car won’t be done as Saturdays are usually just simple thing like oil changes. I was told that I will receive a text message when the lift was picking me up for shuttle. About 10 minutes later the same woman came out and said I’m sorry I’m not able to put button for Lyft and I said what do you mean? She said can’t you get someone to pick you up? I said no she said “well Lyft cost too much so I can’t push the button, you’ll have to get someone to pick you up. I told her I want my car and the part transferred to another shop. She said “ well I don’t know if we can do that or not. I’ll have to look into that and get back to you.” HORRIBLE SERVICE & No one has even followed up with me today even after sending a text to Grace. DO NOT allow this to happen to you. It is disrespectful to say the least. I have a 2025 Sante Fe hybrid calligraphy with under 5k miles and this is the service this customer received. Unbelievable!!! More