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Southern Hyundai Chesapeake - Service Center

Chesapeake, VA

4.3
562 Reviews

562 Reviews of Southern Hyundai Chesapeake - Service Center

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February 03, 2025

Not enough employees to properly service the cars with a proper time frame due to a lack of staff. A normal 1 hour wait took 3 hours. More

by charlescrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caitlyn Tait
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2025

Caitlyn was very pleasant, and very efficient, especially since she was the only one working at the service department desk. The only one, all day, yet she still greeted me with a smile and a "darlin" at the More

by MrTBT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlyn Tait
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2025

Quick service and great follow-up from the staff Your staff reviewed my service report and gave me future options. More

by RBROWNE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlyn Tait
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

Dealership great call center terrible. Could not provide updates to my service and if the vehicle was ready. More

by GONZ216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Floyd Pilley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlyn Tait
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

My issue was not fixed. I have called twice and not received a response yet. Your call system does not forward calls to service. HORRIBLE EXPERIENCE. I would love to h More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Floyd Pilley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unknown no one has name tags or identified themselves
January 31, 2025

Worst service I have ever encountered! Never called back, had to go to the dealership every time to find out about my car. Kept my car for 23 days .my husband has been deceased for 3 years More

by SHERRISMITH258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rene Polanco
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

The people are nice and approachable,the person that helped is really helpful,she explain everything for me More

by ZALVAHEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employee not listed
January 26, 2025

Rene effectively communicated what was necessary for my vehicle and was very responsive. Not reflective of him is the fact that the prices for service work to be performed posted on their website when sch More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Polanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2025

Rene greeted me personally, made the process easy by addressing my needs and concerns quickly. More

by Brhinton81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Champ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rene Polanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2025

Service was amazing and no charge. Dropped the car off about 10 it was ready by 1. More

by PSTONI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Manning
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