Southern Hyundai Chesapeake - Service Center

Not enough employees to properly service the cars with a proper time frame due to a lack of staff. A normal 1 hour wait took 3 hours. proper time frame due to a lack of staff. A normal 1 hour wait took 3 hours. More

Caitlyn was very pleasant, and very efficient, especially since she was the only one working at the service department desk. The only one, all day, yet she still greeted me with a smile and a "darlin" at the since she was the only one working at the service department desk. The only one, all day, yet she still greeted me with a smile and a "darlin" at the end of the day, as if it were the start of the day. More

Quick service and great follow-up from the staff Your staff reviewed my service report and gave me future options. staff reviewed my service report and gave me future options. More

Dealership great call center terrible. Could not provide updates to my service and if the vehicle was ready. Could not provide updates to my service and if the vehicle was ready. More

My issue was not fixed. I have called twice and not received a response yet. Your call system does not forward calls to service. HORRIBLE EXPERIENCE. I would love to h I have called twice and not received a response yet. Your call system does not forward calls to service. HORRIBLE EXPERIENCE. I would love to have someone contact me about fixing this issue correctly. More

Worst service I have ever encountered! Never called back, had to go to the dealership every time to find out about my car. Kept my car for 23 days .my husband has been deceased for 3 years Never called back, had to go to the dealership every time to find out about my car. Kept my car for 23 days .my husband has been deceased for 3 years and I had asked multiple times to update info. Apparently they were calling and texting my husband for nine days before I made my first trip to the dealership. Had to take my son with me after they informed me that the battery was dead ... I knew that, because that was why I brought it in. 3 batteries in 3 years is NOT normal. Something was draining the battery. Spoke with Rene, manager, he finally updated my info and told me I had to get a new battery so that they could run diagnostic ( such poor service, you don't have a battery to use) I waited 45 mins the next day to find out they didn't take the battery out and could not find my car. Poor service! After an another week with no car, I had to call to see if it was done... and of course it just got finished. Went to pick it up and it was in the back lot and I refused to walk all over looking for it! Poor service! I hope I never have to return to this service department! More

The people are nice and approachable,the person that helped is really helpful,she explain everything for me helped is really helpful,she explain everything for me More

Rene effectively communicated what was necessary for my vehicle and was very responsive. Not reflective of him is the fact that the prices for service work to be performed posted on their website when sch vehicle and was very responsive. Not reflective of him is the fact that the prices for service work to be performed posted on their website when scheduling service is NOT the cost as they are now significantly higher. More

Rene greeted me personally, made the process easy by addressing my needs and concerns quickly. addressing my needs and concerns quickly. More

Service was amazing and no charge. Dropped the car off about 10 it was ready by 1. Dropped the car off about 10 it was ready by 1. More