Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Southern Hyundai Chesapeake - Service Center
Chesapeake, VA
588 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
588 Reviews of Southern Hyundai Chesapeake - Service Center
Sort by
June 06, 2025
Specialists were professional, friendly and helpful. Jury still out on if the one issue is fixed. Jury still out on if the one issue is fixed. More
by ampm
Verified Customer
June 05, 2025
Always a great experience with professional and friendly technicians who answer any questions that I may ask. technicians who answer any questions that I may ask. More
by COLFELS
June 04, 2025
Waited 2. 5 hours for an oil change. 30 of which my car was complete but Caitlyn didn’t tell anyone before she took lunch that she had a waiter in the lobby. Oi 5 hours for an oil change. 30 of which my car was complete but Caitlyn didn’t tell anyone before she took lunch that she had a waiter in the lobby. Oil light was not reset and per manny over the phone that was not something I could do and had to come back in so I had to go in the next day. A bald guy in the bay then said you didn’t need to come in for that and reset it just in the waiting area for the cars. And the process of all of it, he managed to get rid of all of my presets and my Bluetooth things that were hooked up. More
by HWALTON1028
June 03, 2025
Was please with the serviced received. Was greeted at my car and given all details of the work to be completed. Was greeted at my car and given all details of the work to be completed. More
by pwilson4421
Employees Worked With
June 03, 2025
Service was really slow that day. Multiple people stayed there for hours waiting on their vehicles. Technicians were heard blaming other workers and complaining. Multiple people stayed there for hours waiting on their vehicles. Technicians were heard blaming other workers and complaining. More
by SARAH.BOLLINGER
Employees Worked With
June 02, 2025
Sean was very professional and personalble. I had a great experience getting my car serviced. Sean super friendly, easy to talk to, and kept me in the loop the whole time. He made the whole pro I had a great experience getting my car serviced. Sean super friendly, easy to talk to, and kept me in the loop the whole time. He made the whole process smooth and stress-free, which I really appreciated. Definitely felt like my car was in good hands. Big thanks! More
by RBINESRNC
June 02, 2025
Service was fast and everyone was friendly. Waiting area has coffee, snacks etc and facility is very clean Waiting area has coffee, snacks etc and facility is very clean More
by ARTGAILAIKIN
May 29, 2025
Since Southern Hyundai brought in this new group of sales people and representatives, my experience has changed from 0 to 100. I am glad to come to have my car service at Southern Hyundai. people and representatives, my experience has changed from 0 to 100. I am glad to come to have my car service at Southern Hyundai. More
by arrjj2323
May 26, 2025
i believe they took advantage of me on the price,that wont happen again in life wont happen again in life More
by VICTORBOONE10
May 25, 2025
This is the WORST place to get your car serviced! ! I have them a second chance after having problems last year, but they are still the same!! You drop your car off then they call a few days later and ! I have them a second chance after having problems last year, but they are still the same!! You drop your car off then they call a few days later and say your car isn’t there! Once they “find” it, it’s we don’t know why it’s here! Then this time, I got no response for 2 weeks after I dropped my car off! I left 5 messages and had to end up calling the GM to get someone to call me back! The customer service is horrible and I would not recommend this dealership’s service department to anyone! On top of that I would not recommend buying a Hyundai after all of the repeat problems with their cars! More
by Hnjackson0383
