Southern Hyundai Chesapeake - Service Center

Great customer service and friendly people…Always have our Hyundai vehicles serviced there for everything. our Hyundai vehicles serviced there for everything. More

Fantastic service and zero pressure. It felt comfortable leasing my new vehicle. Five stars given It felt comfortable leasing my new vehicle. Five stars given More

I was there for 3 hours for an oil change and brake fluid check. There were a lot of people standing around, many of them on their phones. Seemed like I should have been out of there sooner. The time before check. There were a lot of people standing around, many of them on their phones. Seemed like I should have been out of there sooner. The time before that I was there for 2 hours for a re-inspection after my SUV failed for a wiper blade tear. Fixed that at home and my new appointment I had to schedule weeks later took 2 hours. More

The communication with this dealership is very non-existent. No one answers questions or calls back. Not even the general manager. I need warrenty work on an issue I've been complaining about for non-existent. No one answers questions or calls back. Not even the general manager. I need warrenty work on an issue I've been complaining about for a long time. This is my third Hyundai and will be my last. I will never do business with Southern again. More

I was displeased with the wait time. I came in to have the anti-theft software installed. It was my understanding that it takes under an hour (30-45 mins). I was there for 2 hours and 45 I came in to have the anti-theft software installed. It was my understanding that it takes under an hour (30-45 mins). I was there for 2 hours and 45 minutes. I asked after 2 hours and 15 minutes for an update on the progress. I was told 5 more minutes and 5 more minutes was 25 more minutes. More

At first there's a confusion but Joe explained it to me thoroughly and made me understand everything This guy is great And the lady on the front desk is very helpful too thoroughly and made me understand everything This guy is great And the lady on the front desk is very helpful too More

The employees are pleasant. They care about the customers needs. Please keep up the good work. They care about the customers needs. Please keep up the good work. More

Online service appointments are important to me. Rapid completion of service was better than expected. Lack of refreshments, including bottle water was noticed. Sadly, sales representatives seem to Rapid completion of service was better than expected. Lack of refreshments, including bottle water was noticed. Sadly, sales representatives seem to not have much to do. More

I dropped off my car at 3:00 and was told they would call me when it’s ready. I did not get a call. It is almost 7pm. I called and the AI agent said the service shop was closed. I pull up to the dealership s me when it’s ready. I did not get a call. It is almost 7pm. I called and the AI agent said the service shop was closed. I pull up to the dealership side and they have to ask the tech to stay late to finish the work. I leave and then get a call that it is ready. I come back to get my key and wait for someone from service to give me my key. Nobody is to be found. They are searching all over for him and they tell me “Ma’am I don’t know what to tell you. We don’t know where he is”. I continue to wait. Finally they find him. Whole time I’m sitting there thinking, they must’ve closed up shop and went home and abandoned my car. and this is my THIRD time coming back up here! More

No issues said it would be about an hour and a half and it was it was More