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Southern Kia - Greenbrier

Chesapeake, VA

Overview
Employees
Reviews
Vehicles
4.0
386 Reviews
Southern KIA-Greenbrier in Chesapeake has lots of inventory. New KIA cars, SUVs and minivans at affordable prices in Chesapeake, Suffolk, Norfolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern KIA-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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1310 S Military Hwy

Chesapeake, VA

23320

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Showing 386 reviews

November 17, 2023

Calls are not returned, which is very annoying especially since it is very difficult to get anyone on the phone. I need to bring my vehicle back for the third time due to air bag light. I don’t think they More

by KIMKY62
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Nov 17, 2023 -

Southern Kia - Greenbrier responded

"KIMKY62" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 13, 2023

This dealership made my first car buying experience the best. It was quick and simple. My car dealer was Kris and he made sure that I was taken car of from the features of the car to the type of car that I More

by madisonleigh
Recommend Dealer
Yes
Employees Worked With
Kris Pollock
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November 13, 2023

1 word with so many meanings it’s aaaammmmmaazzzziiinng! !! You guys rock! Thank you so much! More

by larissa11688
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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November 09, 2023

I was very pleased with the customer service provided by "Trisha". Her enthusiasm and willingness to assist was beyond expectations. More

by briankbielitz65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisha
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Nov 09, 2023 -

Southern Kia - Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 09, 2023

Unfriendly unwelcoming an attitudes. Don’t answer the phones. I wouldn’t recommend anyone going there. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Southern Kia - Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 09, 2023

The representative was very professional when she notified me on everything that was going on with my car. More

by zariah99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Southern Kia - Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 08, 2023

Good deal ship for service on my 2018 GMC truck . Service reps are handled my appointment on time More

by WTKEATING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Southern Kia - Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

November 07, 2023

Clerk was kind,attended to my car needs,and was very helpful,friendly and smiled. More

by diannebyrd332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Southern Kia - Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 07, 2023

It is improving, still need to work on improving customer service, interactions and prompt communication. More

by Cfsmith114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know their names
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Nov 07, 2023 -

Southern Kia - Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

November 06, 2023

Service (oil change and lube) was quick but it took a little more than 2 hours for my car to get into the shop and finished with the very short maintenance. I don't know if staffing shortage was an issu More

by joseph.joyner.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Doerr (Service Advisor)
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Nov 06, 2023 -

Southern Kia - Greenbrier responded

Thank you for bringing this to our attention. We appreciate your feedback and are eager to better your return experience.

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