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Southern Kia - Greenbrier - Service Center
Chesapeake, VA
266 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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266 Reviews of Southern Kia - Greenbrier - Service Center
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Verified Customer
Helpful June 14, 2024
Brought truck in for 15000 mile service. Rotated tires which had been rotated 2000 miles prior with oil change.. New advisor was not aware of service plan and tried charging me. Addti Rotated tires which had been rotated 2000 miles prior with oil change.. New advisor was not aware of service plan and tried charging me. Addtional called to ask ? Re service plan never got call back More
by muddipaws1
Employees Worked With
June 13, 2024
It seems that once you purchase the vehicle, they have you stuck with their substandard service department. The front end was exception. The rear of the store is infuriating. If you call, they never ret you stuck with their substandard service department. The front end was exception. The rear of the store is infuriating. If you call, they never return your call. If you use the Kia app for call back, it never occurs. Our vehicle has just over 11k miles and needs a new transmission. They have had the vehicle for two months. While the Kia app showed it was a transmission issue, they needed corporate approval to order the transmission. Ok, we get that, processes in place to ensure no dealership fraud. However, if want an update, we must go out our way, drive to the dealership, to get any update. As noted, if you call, no return calls. If you text their number, no return communication. If you use the Kia app, no return communication. Honestly, solely due to their uncaring service department, although we like the vehicle, if possible to get all money back we would say keep your Kia and your extremely poor service. Your product should be end to end, not only the front end sales. . More
by Kia Customer
Employees Worked With
Several staff
June 13, 2024
Fast,remarkable service, friendly, trustworthy, fair,reasonable, always willing to help. Would recommend to my friends and family fair,reasonable, always willing to help. Would recommend to my friends and family More
by SDG511
Employees Worked With
June 11, 2024
The service department keep me informed. This was very important to me. I want say Thanks This was very important to me. I want say Thanks More
by KV11JAY
Employees Worked With
June 11, 2024
Unresolved, Unreliable, No Communication, Disorganized, Confusion, Lacks Leadership, No Customer support, No, customer etiquette. Not enough staff. Confusion, Lacks Leadership, No Customer support, No, customer etiquette. Not enough staff. More
by msoricepa
June 08, 2024
Been coming for years, service is good. Not as “southern” as it use to be. It was a little friendlier. I know its hard to find good employees nowadays but the little u have can go along way Not as “southern” as it use to be. It was a little friendlier. I know its hard to find good employees nowadays but the little u have can go along way with good customer service More
by DEADRA_H
June 07, 2024
Was very satisfied with the work that was done on my truck as always looking forward until the next service thank you guys. Mitchell Kearney truck as always looking forward until the next service thank you guys. Mitchell Kearney More
by mitchell.kearney
June 06, 2024
I'm happily surprised about the recent service I received the last two visits. The wait time was much less and I appreciate that! the last two visits. The wait time was much less and I appreciate that! More
by HORSEY_77_1999
