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Southern Kia - Greenbrier - Service Center

Chesapeake, VA

4.0
238 Reviews

238 Reviews of Southern Kia - Greenbrier - Service Center

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May 12, 2024

We just had the oil changed on Friday, moved the truck and there is a fresh oil.spot. my husband got.under the truck and the oil filter was not on tight. I know if we would have left for tennessee and b More

by SILENT2061
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It qas Ms Szczepanski.that called us
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May 14, 2024 -

Southern Kia - Greenbrier responded

"SILENT2061" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 12, 2024

Waited THREE HOURS for a state inspection with an appointment just totally uncalled for awful More

by VIRG922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Southern Kia - Greenbrier responded

"VIRG922" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 11, 2024

Always quality work and done in a timely manner. I recommend Southern Greenbrier service to everyone. More

by Rick Brooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
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May 14, 2024 -

Southern Kia - Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Helpful
May 10, 2024

Great communication and very professional team. They are always willing to go the extra mile to ensure complete customer satisfaction. More

by KYLE.MCCARTY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeri Delonges, Shavon, Becky
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May 14, 2024 -

Southern Kia - Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
May 10, 2024

The service is excellent and the people are very friendly. The salesman came over to see me when I was in for service. That was a nice gesture. The friendly service technicians worked very fast to g More

by Jbandrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke
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May 14, 2024 -

Southern Kia - Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
May 08, 2024

Had an appointment for recall. Waited to check in (3 people ahead of me). Work completed within 3 hours. More

by csimpson56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Southern Kia - Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
May 07, 2024

I very much appreciate everything you guys do for me and my family and friends More

by bly66roderick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Southern Kia - Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
May 06, 2024

They called me to verify what I needed done with my car. They performed an oil change, rotated my tires. I also had a door handle installed, which I broke trying to open the door when it was locked. They t More

by CRSMITHLOG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan..don't know his last name
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May 08, 2024 -

Southern Kia - Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
May 06, 2024

Never enough techs or office personnel . Just like this request. Why do i need 15 More

by fwbarnes1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Southern Kia - Greenbrier responded

"Fwbarnes1" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 05, 2024

Professional and accommodating. to my needs. Worked around my schedule. Work done as promised and efficiently. More

by PHILBOYER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Southern Kia - Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
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