Southern Kia Virginia Beach

RT In service is Great. He treats his customers with respect and dignity. As far as the actual service, not happy at all! , I am going to assume my oil was change.. but this He treats his customers with respect and dignity. As far as the actual service, not happy at all! , I am going to assume my oil was change.. but this is the 4th time, I feel if you ask for something, it should be done, especially if me(the customer) is paying for it. That seems like stealing money from me. This past visit I asked for an oil change and tire rotation, and the tire rotation was Not Done.. very disappointing as a customer. More

I made an appointment and brought my car in for it. They kept it for over 24 hours. I called 3 times trying to get an update and no one in service dept picked up the call or called me back. I asked to They kept it for over 24 hours. I called 3 times trying to get an update and no one in service dept picked up the call or called me back. I asked to speak to the service manager and I was told that the same phone rings so if no one in service picked up the manager wouldn't either. I finally went to pick up my car the next day and was told the part wasn't in yet and they would call me when it came in. A week went by so I called to check and no one in the service dept answered. Someone in service texted me that evening and said the part was in. More

Made me wait around for 2 hours to tell me they didn't even have the battery in stock. even have the battery in stock. More

called to inquire if i should bring my car in due to check engine light and diagnosis code that we had already run. told they would call back 3 times, never did. showed up to just drop my car off and wa check engine light and diagnosis code that we had already run. told they would call back 3 times, never did. showed up to just drop my car off and was dismissed about not having our calls returned. got call that parts were ordered and two days later a text saying the parts are at shop to call and schedule an appointment…meanwhile they had my car all along. when picking up my car my husband asked for clarification all that needed to be done while serviced and the manager ripped the paperwork out from under me while i was physically signing and was condescending saying “i’ll read it to you line by line”. for the customers safety they should be aware and understand what work was done on their car. careless employees. More

Daly I believe was my service writer very friendly kept me informed about what was going on any time I have been everyone friendly thank you me informed about what was going on any time I have been everyone friendly thank you More

Customer service oriented and service was pretty fast as well. They give you thorough updates on your vehicle needs. well. They give you thorough updates on your vehicle needs. More

Car was promised on paper before 3pm. .....I received a call the vehicle was ready with barely enough time before the cashiers window was closed at 6pm. When I arrived to pay the bill; the .....I received a call the vehicle was ready with barely enough time before the cashiers window was closed at 6pm. When I arrived to pay the bill; the cashiers laughed saying, 'You barely made it huh.' More

Oil change of my car done in 1h30 as announced by the dealership Will come back in 6 months for next service dealership Will come back in 6 months for next service More

Service was prompt and service writer was excellent to work with. Would come back for future service work with. Would come back for future service More

Robert makes me feel important and is very respectful! This is the second carnival that I bought from the dealership! This is the second carnival that I bought from the dealership! More