Southern Kia Virginia Beach

She was very informative and professional. I trusted her answers/info. Everyone was nice and professional. Haylee knew her stuff and kept open lines of communication. I love the videos sent to I trusted her answers/info. Everyone was nice and professional. Haylee knew her stuff and kept open lines of communication. I love the videos sent to us about ours cars too. More

Absolutely great! Very polite,courteous, helpful. Enjoyed the experience. Thank you again! Great! ?? ?? ?? Very polite,courteous, helpful. Enjoyed the experience. Thank you again! Great! ?? ?? ?? More

High turn over of employees. Ive had 3 different services advisor since August 9th. Today was my 2nd appointment for body work and nothing still been done. Waste my time. Also my Ive had 3 different services advisor since August 9th. Today was my 2nd appointment for body work and nothing still been done. Waste my time. Also my truck was there over month and im still taking it back because parts need to be replace. The advisor i had today was very helpful and work with what she could because I think she may have just started More

They did not resolve the issue I was experiencing. I also had a very difficult time making a service appointment. I was unable to schedule one by phone, and despite submitting the appointment request I also had a very difficult time making a service appointment. I was unable to schedule one by phone, and despite submitting the appointment request three times, I never received a call back. I ultimately had to physically go to the service center just to make an appointment. I purchased a brand-new 2027 SUV, so it is extremely frustrating and disappointing that it is already experiencing issues. What is even more concerning is that Destiny and the other service providers did not seem genuinely interested in identifying or resolving the problem. I expected much better service and support, especially with a brand-new vehicle. More

Unfortunately, I made a very poor error in judgment and purchased a second used car from Southern. Though I had rotten experiences the first time I bought a car there four years ago, for various reasons an purchased a second used car from Southern. Though I had rotten experiences the first time I bought a car there four years ago, for various reasons and much to my future chagrin, I ended up purchasing a second used car from them last summer. Let me say that the sales and finance departments are consistently excellent. For better or worse, their hard work and great customer service have drawn me in, only to be left utterly disappointed and frustrated by the lackluster service department. Four years ago, they put the wrong oil plug in my Honda Civic, costing me a few thousand dollars in repairs. I ended up taking it to Checkered Flag and they took great care of me and my vehicle, but it wasn't their mistake, so I paid for it. Flash forward to last summer and (again, I'm pretty irritated with myself for being so naive and thinking things would be different this time around) I purchased a Hyundai Tucson from Southern. It's a gorgeous car and the nicest vehicle I've ever owned. That being said, the following happened over the last 12 months: a few months after I purchased the vehicle, I began hearing a very slight, but weird, sound when I braked. I took it in only to be told that the brakes were completely shot and worn out. If I hadn't followed my gut and taken it in when I did, who knows what would've happened. They replaced them fully at no charge, which is something, but why the heck wasn't this issue discovered prior to them selling it?! Next, the AC in the vehicle pooped out. I took it in, they charged the system and More

Quick and easy It was very quick and easy although 500 dollars for brake fluid and filter replacement is to expensive dollars for brake fluid and filter replacement is to expensive More

Zabrina Bolden Service advisor was pleasant and helpful. They worked on my car fairly quickly. They worked on my car fairly quickly. More

I'm still waiting on the part to come in to finally get my vehicle fixed. It's been the better part of two weeks already. my vehicle fixed. It's been the better part of two weeks already. More

She was very plesent and frindly Every knowledgeable a very good person to work with very good person to work with More