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Southern Kia Virginia Beach
Virginia Beach, VA
1,188 Reviews
Southern KIA-Virginia Beach has lots of inventory. New KIA cars, SUVs and minivans at affordable prices in Norfolk, Portsmouth, Suffolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern KIA-Virginia Beach is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,188 reviews
April 04, 2026
Having trouble getting a call back from service center - was suppose to have a oil change when we took it in last week for the 8000 miles service - only got the oil change - tried to call and verify if we n was suppose to have a oil change when we took it in last week for the 8000 miles service - only got the oil change - tried to call and verify if we needed to bring it back for the tire rotation - no response More
by angelademik3
Verified CustomerEmployees Worked With
The service center has poor communication
April 03, 2026
I have bought several vehicles from your dealership and always taken my vehicles there for maintenance. When I bought my vehicle you offered me the southern hospitality plan which entitled me to free oil c always taken my vehicles there for maintenance. When I bought my vehicle you offered me the southern hospitality plan which entitled me to free oil changes and state inspections. This service your technician recommended over $3,000 worth of services and I declined online. I was then billed $75 for the free oil change. When I complained your customer service rep quickly responded and took away the charge. My daughter took her vehicle in this week and was also billed $75 for her free oil change and also had the charge taken off but was told that the new policy is that all recommended maintenance must be done or oil changes will no longer be free. If that is your new policy please tell me? Since we both bought our vehicles under the old policy you should honor that but if management will not then I need to know so my family can take their future business elsewhere. That is why I gave dealership a rating of 1. Customer service was excellent and service was also prompt and professional. More
by Dguertin3621
Employees Worked With
Dr
April 03, 2026
James and other staff that I encountered/worked with was extremely helpful and provided excellent customer service. I must point out that James is extremely knowledgeable about the vehicles. extremely helpful and provided excellent customer service. I must point out that James is extremely knowledgeable about the vehicles. More
by OHIOBEAUTY1
Employees Worked With
James Polk
April 02, 2026
I had a 7:30am appointment for a regular check, inspection, and an oil change. I dropped my car off the night before. I called to see if my car was ready about 4:00, and I was told it was. I arrive inspection, and an oil change. I dropped my car off the night before. I called to see if my car was ready about 4:00, and I was told it was. I arrived to pick up my car after work at 4:45 the day of the appointment, and it wasn't ready. I had to wait for 45 minutes. I was the last person there. My car is still messaging that I'm over due for an oil change. Either it wasn't reset or not done. I don't know. It still feels sluggish. I was very disappointed. More
by SUZANNEGRAY252
