Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Southern Mazda Newport News - Service Center
Newport News, VA
267 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
267 Reviews of Southern Mazda Newport News - Service Center
Sort by
May 15, 2025
I have had several bad experiences at this Mazda and I have decided that I will not be using them again. The service employees are incompetent and I have also left several voicemails that have still not b have decided that I will not be using them again. The service employees are incompetent and I have also left several voicemails that have still not been returned. Guess they just dint want business. I just had my brakes and bought 4 new tires from your competitor since they didn’t care to return my calls. More
by DONNAGROSKOPF
Verified CustomerEmployees Worked With
I have no idea who their names are other than Cleon and he isn’t shown.
May 15, 2025
I had an amazing experience at Southern Mazda in Newport News,truly the best dealership I’ve encountered in all of Hampton Roads and even up through Northern Virginia. They made me feel comfortable from sta News,truly the best dealership I’ve encountered in all of Hampton Roads and even up through Northern Virginia. They made me feel comfortable from start to finish and treated me exactly how a customer should be treated. Southern Mazda has definitely set the bar high. Thank you! More
by Jsanford7713
Employees Worked With
Tim and Kendell! Also the GM was great!
May 14, 2025
We had a 10:30am appointment for a State Inspection. My car was not taken back for service until 12:15pm. Then at 1:15pm I was told there was a repair needed in order to pass inspection. That added on a My car was not taken back for service until 12:15pm. Then at 1:15pm I was told there was a repair needed in order to pass inspection. That added on an additional hour. I think it was ridiculous that I had an appointment and we wanted almost 2 hours before our car was serviced. More
by ashleighlewis79
Employees Worked With
I did not work with any of these departments
May 13, 2025
Friendly, knowledgeable. Any time we've brought our car in for service they were quick to get things done Any time we've brought our car in for service they were quick to get things done More
by dmloud
May 09, 2025
I like coming here to service my car. Very clean they keep you in touch of what they are doing. I like their system of conversing about the status of your car. Very polite persona Very clean they keep you in touch of what they are doing. I like their system of conversing about the status of your car. Very polite personal! More
by JACKIE460
Employees Worked With
Ayden Stern
May 08, 2025
I am always pleased when I have service to my Mazda 3. They do very good work. They do very good work. More
by catneal1
Employees Worked With
May 06, 2025
Got in quickly. Took me across the street to get a loaner vehicle. My car was also done in about the 2 hours he said it would be. Overall excellent experience. Took me across the street to get a loaner vehicle. My car was also done in about the 2 hours he said it would be. Overall excellent experience. More
by ronshonan
Employees Worked With
Ayden Stern
