Southern Motors Honda

Excellent sales, information. Patient listening to our desires. Friendly, upbeat sales folks. Beautiful, spacious showroom. We have had a good experience with their service team i Patient listening to our desires. Friendly, upbeat sales folks. Beautiful, spacious showroom. We have had a good experience with their service team in the past. This dealer contributes to the community,too. Cars to drive and purchase in stock. We could not be more pleased. More

Andy was awesome and so patient with me, he was transparent with my options and made me.feel welcome and empowered with my choices. transparent with my options and made me.feel welcome and empowered with my choices. More

My experience as a first-time customer was very unpleasant. On Thursday (7/25), I scheduled an appointment for Friday (7/26) at 10:00 am. I dropped my vehicle off at 7:41 am on Friday (7/26) and ha unpleasant. On Thursday (7/25), I scheduled an appointment for Friday (7/26) at 10:00 am. I dropped my vehicle off at 7:41 am on Friday (7/26) and had to re-indicate what I wanted done. I expected the information I entered when scheduling my appointment would show up when checking in. I was told by the service associate that I would receive a text later that day.  I called to find out the status of my vehicle, when I had not received anything, at 1:41 pm. The service associate stated that he hasn't heard from the technician yet, but the car is in the shop. He would get in contact with me after the technician returned from lunch. I waited for over an hour and called back at 2:53pm. The service associate stated that they haven't spoken with the technician yet. He mentioned he would find out what is going on and call me back in 20-30 min.  I didn't receive a call back until 3:50pm. Only to be told that they need more time to get all the information for me, and they would contact me back in 5 min. I finally received a call at 3:57pm to be told that the ABS modulator needed to be replaced and brake lines flushed. I declined the repair and was told that the back breaks would need to be replaced and rotors machined (which was what I originally asked for, minus the location of which breaks were the issue, along with an oil change). The service associate said that the car would not be ready until the next day, even though I was originally given an estimated pickup time of 6:00pm the same day.  The associate stated they would call me at noon on Saturday (7/27) to let me know the status of my car. I had to call at 12:20pm on Saturday because I had not heard from the associate. Only to find out that my car was done by that morning.  I came and reviewed the paperwork. The associate asked if I was happy with their service and I replied that I wasn't because I had to hound him to get updates and that he didn't follow through with what he told me he would do. I was done with the entire process, received my paperwork, and paid for the services. The associate then proceeded to make the comment, "I'm sorry we didn't meet your expectations." when handing me the keys.  I drove my car from the service area to the front and asked for the manager. The general manager greeted me, and I proceeded to explain the situation above. He mentioned he would refund me the diagnostic fee because of the poor customer service I received. I have received that refund. However, based on this horrible experience as a first-time customer, I will not be coming back. The only reason I’m giving two stars is because of the general manager’s effort to make things right. More

I recently made two visits to Southern Motors Honda because my air conditioner wasn’t working. On the first visit, they serviced my a.c. and added Freon. They also found a total of $4000+ things that t because my air conditioner wasn’t working. On the first visit, they serviced my a.c. and added Freon. They also found a total of $4000+ things that they said I needed which included a $1600 charge to replace my air conditioner control module. My a.c. still didn’t work so I took it back a second time. The technician said my a.c. wouldn’t work until I had my control module replaced. I replaced the module myself for under $100 in about 20 minutes. I took my car 4 hours away to my mechanic in Washington, GA and within 10 minutes, on his diagnostic machine, he found that my a.c. condenser coil needed to be replaced. The Honda place charged more than $300 to have three lug nuts replaced. My mechanic said he would have charged between $100-$125 for this repair. My mechanic looked for the other things the Honda mechanic said I needed and did not see that any other repairs were necessary. I am afraid this is standard operating procedure when you take your vehicle to this service department (and maybe all Honda service departments) and it is unconscionable in my mind to do this to unsuspecting customers. They say things need to be fixed that don’t and they charge huge amounts for the repairs they do - $190/hour labor. I will not return to this service department. More

Sales lady did a good job, very friendly. We knew what we wanted, being honest about it the car sold itself. Josh was very informative, I and my wife were impressed with his honesty. We would We knew what we wanted, being honest about it the car sold itself. Josh was very informative, I and my wife were impressed with his honesty. We would recommend Southern motors to our friends and family More

Justin was very helpful and friendly without applying too much pressure on us while we were choosing a car. The whole purchasing process was easy and straightforward. much pressure on us while we were choosing a car. The whole purchasing process was easy and straightforward. More

Friendly atmosphere. No haggle pricing. No pressure selling. Excellent detailing of purchased vehicle. Satisfied customer. No haggle pricing. No pressure selling. Excellent detailing of purchased vehicle. Satisfied customer. More

Brian was great. He made sure I understood everything and was very attentive. The dealership was clean and everyone was very helpful. He made sure I understood everything and was very attentive. The dealership was clean and everyone was very helpful. More

I have been in communication with Brock for a few months as I was first starting my car search. He was super helpful in sending over articles to better inform my decision. When I finally was ready to pull t as I was first starting my car search. He was super helpful in sending over articles to better inform my decision. When I finally was ready to pull the trigger and reached out to him after a few weeks he immediately remembered what car I was interested in and in the dealership was just a genuine good sales guy. I’m in the sales industry and pay attention to customer service. Honestly everyone was so welcoming and friendly. I’m very glad I made the decision to get my first car at Southern Motors Honda with the help of Brock and Josh! More

Brock made my experience very easy and the least bit stressful. I did not feel pressured to buy which made me more comfortable about my decision. stressful. I did not feel pressured to buy which made me more comfortable about my decision. More