Southern Motors Honda

Terrible dealership I started out at southern motors in springfield where i lied to by lee the salesman , so after i waited for a call from lee after leaving a message fo I started out at southern motors in springfield where i lied to by lee the salesman , so after i waited for a call from lee after leaving a message for him , i decided to email someone in management and got a call from a lady who said she was going to help with buying a car . After speaking to her i got a call from the finance manager who said he was told to get me approved and he would call me back . well i never heard from anyone else . Then after a week i called and another got involved and she was going to see what she could find out . She then text me and said they could not get me approved , but i received a letter stating the i was approved but the approval had expired . Not at anytime had i been told by anyone i had spoke to had they advised me of that . REALLY TERRIBLE SERVICE !!!!!!!!!!!!!!Wheather approved or not no one should ever be treated like this . More

Overall well served personally and vehiculerly I drove from Metter for my appointment at 7:30 am and waited outside the locked gate until an unknown employee opened the first gate. Darryl opened t I drove from Metter for my appointment at 7:30 am and waited outside the locked gate until an unknown employee opened the first gate. Darryl opened the service gate and the good experience began. I was kept well-informed (price and progress) at all stages of the process. The shuttle and courteous driver Carnell was an appreciated extra. I even noted a gentleman was taken to a doctor's appointment, so he wouldn't be late. ***Do especially enjoy the advertisement with the very talented children. More

Excellent Service The staff does a terrific job in building confidence. They are more interested in getting you the correct fit, than just moving product. They treat yo The staff does a terrific job in building confidence. They are more interested in getting you the correct fit, than just moving product. They treat you like family with the expectation of seeing you again. I will only buy cars here moving forward. Ron Barnes is patient and non-pressuring, and really wants you to leave feeling 100% confident. First Class Company. More

I'll Be Doing Business Elsewhere In The Future I bought a 2004 Honda Element to replace a 1997 Camry that was totalled in an accident (other driver found to be at fault). The used Element had been I bought a 2004 Honda Element to replace a 1997 Camry that was totalled in an accident (other driver found to be at fault). The used Element had been inspected by dealership, but I was not provided the paperwork for that inspection prior to sale despite multiple requests to see it. Eventually, we were told that the inspection of the vehicle was done at a different dealership (even though Carfax said otherwise, the inspection by the other dealer had occured about 15,000 miles prior to Southern Motors acquiring the vehicle). AFTER the sale (while having an SRS airbag light diagnosed at the dealer), we were given a copy of the inspection performed by Southern Motors DAYS BEFORE the actual sale. This document showed that the "mechanically sound" vehicle that "only had cosmetic damage" turned out to need new lower control arms and ball joints, rear sway bar links, a valve cover gasket, driver seatbelt buckle switch (replaced for free by dealership under lifetime warranty), OPDS sensor, and gas cap. These repairs would cost at least $700 for me to do myself, I asked the dealer to perform these repairs for free since the vehicle's condition was misrepresented at the time of sale. I bought it as-is with no warranty so the dealer wouldn't do it. I thought they would complete these repairs in order to keep my wife and myself (and anyone who values our opinion) as loyal customers and because we were mislead at the time of the sale. After 3 hours of discussion, they offered to do the work and price the parts at an employee discount, but we have yet to receive a quote for what these repairs will cost us, despite a scheduled two-hour visit to the service department the following morning. They also went to retrieve a document for me near the end of our negotiations and didn't return. After waiting alone for half an hour, I went to the service department to get a new copy of the document since that is where I originally obtained it. It took them two tiny minutes to go find the missing document. The sales department either forgot about or ignored me for that entire half hour. More

10 years since I bought car. My experience with Southern Motors Honda started on the phone with Nick, Honda's internet specialist. He patiently educated me regarding each of my r My experience with Southern Motors Honda started on the phone with Nick, Honda's internet specialist. He patiently educated me regarding each of my request. If there was something he could not answer he researched it quickly and called me back. He and I talked many times over the phone before he felt I was ready to meet my salesperson. When I arrived at Southern Motors, Tyrone Dunbar, the sales associate, had several vehicles reserved for me that he thought would fit my needs and that I could afford. Therefore, the selection process was very quick and easy. I took a 2013 Pilot for a test drive and fell in love with it. Southern Motors got me a lower interest rate than both of my credit unions had offered and I was able to drive my Pilot home the day after my test drive. I am a happy customer and I sincerely appreciate the customer service from everyone at Southern Motors. More

Best car buying experience ever! Ask for Ron Barnes. I just purchased a new Fit from Southern Motors Honda, and was absolutely amazed at the treatment I received. I got a lot more for my trade than I was I just purchased a new Fit from Southern Motors Honda, and was absolutely amazed at the treatment I received. I got a lot more for my trade than I was expecting, and everyone treated me like a valued customer. Ron Barnes was who I primarily worked with, and he broke every negative stereotype I had of a car salesman. Great guy! If you are in the market for a new car, do yourself a favor; go to Southern Motors Honda, and ask for Ron Barnes. Seriously, you will not be disappointed. More

Excellent Service Southern Motors Honda is a class dealership. We always enjoy having the car serviced there. The communication and follow through is excellent. We enjo Southern Motors Honda is a class dealership. We always enjoy having the car serviced there. The communication and follow through is excellent. We enjoy working with Billie Kersey as she is a very professional service director. All in all a place you would be pleased to take your car for service. More

Great place to buy a car When I decided to buy a 2016 Honda Accord, I had three dealers to choose from. Of those three, Southern Motors gave me a good deal and did not leave m When I decided to buy a 2016 Honda Accord, I had three dealers to choose from. Of those three, Southern Motors gave me a good deal and did not leave me guessing. The other two didn't leave me certain as to what would happen if I actually arrived at the dealer. Brad Strauss is great to work with by phone and email, and Ben Hayward was a pleasure to buy a car from. He eagerly showed me the features and helped me sync my Bluetooth to the car. Frank Butt is a great guy and made signing the papers as easy as possible. They also gave me a fair trade-in price for my old car. And every time I have called and the two times I have come back since buying the car, I am treated like royalty. I love Southern Motors. Oh, did I mention, I love the Accord, too. It's a great car! More

Marleny is an excellent sales associate ! Marleny was very helpful on our recent purchase. We highly recommend her. She is not pushy and willing to to go the extra mile for a satisfying sale. Marleny was very helpful on our recent purchase. We highly recommend her. She is not pushy and willing to to go the extra mile for a satisfying sale. It was a great experience! More

Total screw up From the salesman information to the parts dept. it was a complete and total screw up. We asked and showed the brochure for a proper hitch and they in From the salesman information to the parts dept. it was a complete and total screw up. We asked and showed the brochure for a proper hitch and they installed the wrong one. Plus where they installed the wrong hitch, they did a really awful job of cutting out under my vehicle. More