Southern Nissan Chesapeake

Timeliness, communication and overall customer service very poor. Requested diagnosis for failure to start. First fix attempt did not happen till late in the day on Sat. That did not work - called and very poor. Requested diagnosis for failure to start. First fix attempt did not happen till late in the day on Sat. That did not work - called and texted several times Monday with no response from any of the Service Dept numbers. The only ones helpfulnwere the sales team. Finally on Tuesday they replaced the starter. Service Director did not return any calls. A good candidate for lean six sigma study. When I picked up csr it was covered in mulberry residue. They did not go the extra mile or hit the exceptional or express service marks. More

Roland was able to take care of both recalls on the same day! I was given a rental at no charge for my convivence. I was very satisfied with my entire experience and would recommend Southern Nissan Chesapea day! I was given a rental at no charge for my convivence. I was very satisfied with my entire experience and would recommend Southern Nissan Chesapeake for any vehicle servicing. Thanks to OLM, Gino Evans and Service Manager, Jay, for following up with me on this issue. More

They take great care of us and our Murano. Roland is very personable and knowledgeable. Roland is very personable and knowledgeable. More

Roland and Joe took care of me. I typically do all my own work so going to a shop/dealer isn’t something I typically do. But I felt comfortable the whole time. They kept me aware of I typically do all my own work so going to a shop/dealer isn’t something I typically do. But I felt comfortable the whole time. They kept me aware of everything Joe as the mechanic was super professional and knowledgeable. Would definitely recommend this location. More

The associate was very helpful and also very perfectly helpful and they also was very happy to take care of my service needs. Mr.Roland asked me about my consult about my issues that I have with my car. I helpful and they also was very happy to take care of my service needs. Mr.Roland asked me about my consult about my issues that I have with my car. I was very pleased with the short time that I took to complete my car. Mr.Roland was very patient with me when I asked him some questions about my vehicle . More

I was given excellent service and pleasant attitude. Lobby was clean. Car was ready same day. Lobby was clean. Car was ready same day. More

The service managers are very nice and helpful when explaining what is going on with your vehicle and what the repair will entail. explaining what is going on with your vehicle and what the repair will entail. More

She is professionalknowledgeable about the service performed on your vehicle. She explains the type of service that is needed performed on your vehicle. She explains the type of service that is needed More

this was a horrible experience. all the way across the board. i'm not trying to cause trouble, but it was. all the way across the board. i'm not trying to cause trouble, but it was. More

Tge team give us update when , what needs to be update for my son's Nissan versa. David, Mr.Reese, Mr.Rouback are akwsys on top of everything! for my son's Nissan versa. David, Mr.Reese, Mr.Rouback are akwsys on top of everything! More