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Roland Felipe

Overview Reviews (1164) Inventory (340)

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Roland Felipe

Service Advisor

Southern Nissan Chesapeake

3417 Western Branch Blvd
Chesapeake, VA 23321

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4.8

1,164 Reviews

Overview Reviews (1164) Inventory (340)

4.8

1,164 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1164 Reviews of Roland Felipe

September 08, 2026

Dealership Rating

Employee Rating

Very friendly and Easy to talk to and very helpful highly recommend going to him!! recommend going to him!! More

by br.foreman

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jazmyn Walloe, James Roth

Sep 09, 2026 -

Southern Nissan Chesapeake responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 15, 2026

Dealership Rating

Employee Rating

I believe that I qaa blind sided in my purchase of this vehicle. Have only driven it for a few hours and it has been in the shop since May. vehicle. Have only driven it for a few hours and it has been in the shop since May. More

by jahruan0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Lisa Wolf, M'Tazi Payne, Markez Guerrero, Joe Jensen, DeAuntre Moore, Tim Younger, Jalen Graves, David Swart, Gabrielle Wylie

Jul 15, 2026 -

Southern Nissan Chesapeake responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvcs@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 25, 2026

Dealership Rating

Employee Rating

The employees that I came in contact today were nice and made the interaction good. My wait was not long at all. made the interaction good. My wait was not long at all. More

by MARKHAMKERI6

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roland Felipe

Jul 03, 2026 -

Southern Nissan Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 23, 2026

Dealership Rating

Employee Rating

Fast and efficient My experience with hall was great. thank you very much. See you next time. thank you very much. See you next time. More

by CWEST1171W

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roland Felipe

Jun 24, 2026 -

Southern Nissan Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 22, 2026

Dealership Rating

Employee Rating

Busy, yet efficient. Caring, knowledgeable. Good at explaining. Good price for an oil change, would be nice if they topped off windshield wiper fluid. Caring, knowledgeable. Good at explaining. Good price for an oil change, would be nice if they topped off windshield wiper fluid. More

by eniale55

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roland Felipe

Jun 24, 2026 -

Southern Nissan Chesapeake responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 19, 2026

Dealership Rating

Employee Rating

Kept this up to date with what was going on with the car. Very nice Very nice More

by Nroo2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roland Felipe

Jun 24, 2026 -

Southern Nissan Chesapeake responded

June 19, 2026

Dealership Rating

Employee Rating

My experience with the service department was very eye opening. I felt welcomed even though service was not aware of my vehicle needing service. I was told to just show up. Service member was respectful a opening. I felt welcomed even though service was not aware of my vehicle needing service. I was told to just show up. Service member was respectful and helpful More

by shajuansmith

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roland Felipe

Jun 19, 2026 -

Southern Nissan Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 18, 2026

Dealership Rating

Employee Rating

5 Ronald is the best advisor at this location. Excellent customer service. This was the best experience next to purchasing my vehicle Excellent customer service. This was the best experience next to purchasing my vehicle More

by michellepullum102

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roland Felipe

Jun 19, 2026 -

Southern Nissan Chesapeake responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 17, 2026

Dealership Rating

Employee Rating

The cost of labor is astronomical! Tye part I need is about $378, which I can get cheaper but labor is $750. Tye part I need is about $378, which I can get cheaper but labor is $750. More

by sehunter1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 17, 2026 -

Southern Nissan Chesapeake responded

We appreciate your feedback and are eager to better your return experience.

June 16, 2026

Dealership Rating

Employee Rating

Efficient, helpful, and timely. Customer service was excellent. Felipe was knowledgeable and went above and beyond to make the experience insightful Customer service was excellent. Felipe was knowledgeable and went above and beyond to make the experience insightful More

by jhoop001

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roland Felipe

Jun 17, 2026 -

Southern Nissan Chesapeake responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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