Southern Nissan Chesapeake

Best Customer Service Rep EVER Richard aka Rick Stokes has once again exceed his excellent quality customer service skills as usual. I'm a lifer as long as he is there. Best that ha Richard aka Rick Stokes has once again exceed his excellent quality customer service skills as usual. I'm a lifer as long as he is there. Best that has EVER done it if you ask me! Thanks for your consistency on assuring my service needs are met that way that I trust you would. Outstanding Job Rick! More

Service center Mr. stokes should be a manager every time that I come there his attitude and customer service has been way above expectation he has never made me feel Mr. stokes should be a manager every time that I come there his attitude and customer service has been way above expectation he has never made me feel like just a number. He explains in detail what is going on and shows me. I appreciate that one on one feeling. More

Wonderful Rick Stokes is my service person and he has been wonderful and helpful since 2005 l believe. That's when l bought my first vehicle. I've recommend him Rick Stokes is my service person and he has been wonderful and helpful since 2005 l believe. That's when l bought my first vehicle. I've recommend him to everyone that l know that needs to bring their vehicle for service. Now that Tim Ames is gone l will now recommend the dealership. More

Great Experience Service is prompt and 5 star. Wonderful customer service! Once I checked in I went to the waiting room. The waiting room was pleasant and was stocked Service is prompt and 5 star. Wonderful customer service! Once I checked in I went to the waiting room. The waiting room was pleasant and was stocked with refreshments and snacks and entertainment while I waited. More

Excellent service all around My service advisor was very knowledgeable and informative about the work needed for my vehicle. He was courteous and friendly. I had a very positive My service advisor was very knowledgeable and informative about the work needed for my vehicle. He was courteous and friendly. I had a very positive experience and would recommend Hall Nissan for services. More

No High Pressure Sales Pitch Phil is the best salesman ever. He listened to all the features we wanted in a car, he did a little research, then presented us with what the dealersh Phil is the best salesman ever. He listened to all the features we wanted in a car, he did a little research, then presented us with what the dealership had to offer. He gave us the opportunity to test drive the vehicles, answered our questions, clarified any of our concerns then left us ALONE to think it over. He did not pressure us on the "whys, what’s and why not’s”. He understood perfectly that we needed a few days to decide on which model we wanted. He gave us his cell phone number and encouraged us to call or text him with any questions. Whenever we texted or called, he quickly responded. He did not pressure us or try to sell/guilt us on a feature we did not want. When we told him "no" to a feature or add-on, he did not try to change our mind with a sales pitch. So if you dread buying a car because you have had a bad experience with a pesky high pressure car salesman, ask for Phil Waters at Hall Nissan. He will find the car you want with no hassle or pressure. His approach to car sales is positive and pleasant. We came away with the car we wanted (no more/no less) and commenting to each other what a pleasant car buying experience we had with Phil. More

Wonderful dealership with Lots of Hospitality Rick Stokes is one of the most attentive, respectful, and detail oriented salesman I've ever come in contact with. I have had several cars over the Rick Stokes is one of the most attentive, respectful, and detail oriented salesman I've ever come in contact with. I have had several cars over the years, and his service and dedication to customer satisfaction is bar none. He made my experience enjoyable, and I didn't feel any pressure what so ever. He's has always made himself available whenever I needed service to my vehicle, and if he wasn't available when I call, he always returns calls promptly, never have given me the run around. He makes you feel like family, or an old friend. I have recommended all of my family and friends to purchase their vehicles through Nissan, and ask for Rick Stokes!! You all have a loyal customer for life. More

Best Day Ever! I went into the dealership with my family to purchase a vehicle and the service was amazing! Especially on the hottest day of the year so far. We purc I went into the dealership with my family to purchase a vehicle and the service was amazing! Especially on the hottest day of the year so far. We purchased a vehicle here before and we were happy to return. They were helpful, informative, and worked so hard to get us the best deal possible. We left with the family car of our dreams. Thank you! More

Great Experience Our sales person was John Sparks and he was great. He was extremely easyy to work with. He was really patient with us while we were deciding on what Our sales person was John Sparks and he was great. He was extremely easyy to work with. He was really patient with us while we were deciding on what type and color SUV we wanted. The staff was really friendly also. Thanks Jennifer More