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Southern Nissan Chesapeake
Chesapeake, VA
699 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale. Southern Nissan Chesapeake is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 699 reviews
November 20, 2017
Exceptional Michael Martin is an exceptional Customer Consultant for Hall Nissan in the Western Branch area. This is the second time I have had the pleasure of me Michael Martin is an exceptional Customer Consultant for Hall Nissan in the Western Branch area. This is the second time I have had the pleasure of meeting with him. He is professional yet friendly. He is all about what is best for the customer and he has valuable information that benefits me as a consumer. He made the experience of having maintenance work done at Hall Niisan a very pleasant one. More
by Coolart
Employees Worked With
Michael Martin
Helpful November 20, 2017
Not true to veteran's quote After purchasing a new pathfinder. I was very disappointed that Nissan dealership has not been true to their words. They were to put on mud flaps and After purchasing a new pathfinder. I was very disappointed that Nissan dealership has not been true to their words. They were to put on mud flaps and running boards. When they returned the car to me, the running boards did not fit that kind of SUV. I returned several times to get the correct running boards for the truck and compensation for the numerous visits to get the problem resolved. After speaking to GM Steve Hug in VA. Beach about thr problem, he was very adomient as to what he could do to solve the problem. The last conversation that i had with GM was that he was going to present a check to Kings daughter and would give me a call later. I've called since and he has not returned my call to this day. I intend on going to the dealership in Va.. Beach to speak with him to solve the issue. Just imagine, my husband was about to purchase a truck but decided not to due to the issues that I was going through. Is this any way to treat vet? More
by Disappointed vet
Employees Worked With
MIKE, Mammal, Bryan, Joe and Steve hug, Joseph Cuellar
November 18, 2017
Honest staff Very knowledgable staff. Helped me save money on Service for my car by being honest about my service plan. I would recommend this dealership to many p Very knowledgable staff. Helped me save money on Service for my car by being honest about my service plan. I would recommend this dealership to many people. More
by DK15
Employees Worked With
Richard Stokes
November 18, 2017
Excellent customer service I highly recommend Rick Stokes. He is honest and professional. I have been taking my vehicle to him for 6 years and each and every time he has taken t I highly recommend Rick Stokes. He is honest and professional. I have been taking my vehicle to him for 6 years and each and every time he has taken the time to explain to me what is being done and what needs to be done to expand the longevity of my vehicle. More
by Garner
Employees Worked With
Richard Stokes
November 16, 2017
Criminal practices I'm not sure if the word criminal or just plain stupid would be more accurate to describe the way this dealership handles itself and it's customers. W I'm not sure if the word criminal or just plain stupid would be more accurate to describe the way this dealership handles itself and it's customers. When buying this car the salesman told us it would be no problem to register our car in another state and in fact was the one to bring it up and suggest it. When it came time to sign paperwork we sat there for about 3 hours while they figured out how to make that happen. Finally we were allowed to leave. Fast forward 3.5 months. After all of this time the tags have finally arrived at the dealership after months of them messing up paperwork and having the dmv not send the tags. I arrive to pick up the tags and am told I owe $275. When I asked what the bill was for they couldnt give me an answer. I don't see how it's my problem that they found an error in their paper work 3.5 months after the fact and used my plates as collateral to collect the money they wanted. You may say to yourself, "surely they told you about this when they called to say the tags were ready?" Absolutely not. I was told when the tags were presented that I was to pay that money before I could have the tags. More
by Brian
Employees Worked With
Ethan Levy
November 15, 2017
Best Customer Service Rep EVER Richard aka Rick Stokes has once again exceed his excellent quality customer service skills as usual. I'm a lifer as long as he is there. Best that ha Richard aka Rick Stokes has once again exceed his excellent quality customer service skills as usual. I'm a lifer as long as he is there. Best that has EVER done it if you ask me! Thanks for your consistency on assuring my service needs are met that way that I trust you would. Outstanding Job Rick! More
by Nissan Service Review
Employees Worked With
Richard Stokes
November 10, 2017
Service center Mr. stokes should be a manager every time that I come there his attitude and customer service has been way above expectation he has never made me feel Mr. stokes should be a manager every time that I come there his attitude and customer service has been way above expectation he has never made me feel like just a number. He explains in detail what is going on and shows me. I appreciate that one on one feeling. More
by Kpratt
Employees Worked With
Richard Stokes
October 28, 2017
Wonderful Rick Stokes is my service person and he has been wonderful and helpful since 2005 l believe. That's when l bought my first vehicle. I've recommend him Rick Stokes is my service person and he has been wonderful and helpful since 2005 l believe. That's when l bought my first vehicle. I've recommend him to everyone that l know that needs to bring their vehicle for service. Now that Tim Ames is gone l will now recommend the dealership. More
by Peaches
Employees Worked With
My service tech is Barry which is also wonderful, Jesse Hanson, Jason Mays, Richard Stokes, Rick Joyner
October 28, 2017
Great Experience Service is prompt and 5 star. Wonderful customer service! Once I checked in I went to the waiting room. The waiting room was pleasant and was stocked Service is prompt and 5 star. Wonderful customer service! Once I checked in I went to the waiting room. The waiting room was pleasant and was stocked with refreshments and snacks and entertainment while I waited. More
by Taylorvb
Employees Worked With
Rick Stevens
October 28, 2017
Excellent service all around My service advisor was very knowledgeable and informative about the work needed for my vehicle. He was courteous and friendly. I had a very positive My service advisor was very knowledgeable and informative about the work needed for my vehicle. He was courteous and friendly. I had a very positive experience and would recommend Hall Nissan for services. More
by Kelems,Jennifer
Employees Worked With
Matthew Surles
