Southern Nissan Chesapeake - Service Center

Great team. Been A- One since my first experience with this dealership. Always keep me informed about my car. Very kind and truthful! I appreciate all the work y Been A- One since my first experience with this dealership. Always keep me informed about my car. Very kind and truthful! I appreciate all the work you’ve done for me! More

They have great customer service there. They love to help with anything and get you back on the road safe and sound. They love to help with anything and get you back on the road safe and sound. More

Welcoming friendly courteous informative exemplary waiting area comparable prices trustworthy recommendations great follow up Our go to Nissan waiting area comparable prices trustworthy recommendations great follow up Our go to Nissan More

Great service , I take all four of my cars there and they service them to perfection ! My service writer Roland is the best ! service them to perfection ! My service writer Roland is the best ! More

Roland very professional and has great customer service he kept me informed the entrire time my was there in the shop i will be going back to get the rest of my repairs done thank you he kept me informed the entrire time my was there in the shop i will be going back to get the rest of my repairs done thank you More

Nissan Western Branch is a great professional, courteous, and friendly dealership. I appreciate the workmanship there and they always keep you informed of progression of re pairs or maintenance being done. and friendly dealership. I appreciate the workmanship there and they always keep you informed of progression of re pairs or maintenance being done. More

Not a customer oriented business. I believe when you carry the name Nissan customers come first. Was very disappointed with my ordeal over a battery for my 2017 Nissan Rogue. Was t I believe when you carry the name Nissan customers come first. Was very disappointed with my ordeal over a battery for my 2017 Nissan Rogue. Was told Per "Nissan " Car & Battery need to come in together. Even with receipt of purchase of battery. Having car towed into shop was then told if battery didn't show a faulty code there would be " nothing" they could do. Really you tell me this before checking battery after I had car towed to your location as I was instructed. Are you not a service provider for "Nissan "? I was beyond over this. Was told they needed my information. I said I purchased my vehicle there when it was Hall. Was told they didn't have my information. Funny when got final invoice had my old name on it( I remarried after husband passed) & my work phone number ( retired since 2017). Found battery to be bad. Was told I still had to pay a prorated cost for new battery. If I would had to pay for tow Plus the battery I should have bought a after market battery. I have been a long time Nissan customer after this I may need to rethink my purchases in the future. This could have be handled differently if after trying to call but no answer & no call back. When I told them about me calling I was told it goes to a call center. Funny number I called is the one the texted about my car as it being service. More

Always friendly & takes care of my car needs. Shouldn’t have to write 15 words! Shouldn’t have to write 15 words! More

Always treated with respect. Always friendly and always taken care of. Great dealership to work with Always friendly and always taken care of. Great dealership to work with More

The service advisor was very friendly and helpful and gave an accurate time frame for an oil change and tire rotation for a reasonable price. But unfortunately the service didn’t go as well, the tire rot gave an accurate time frame for an oil change and tire rotation for a reasonable price. But unfortunately the service didn’t go as well, the tire rotation was not performed initially and the trucks hood, bumper and grill were covered in oily hand prints. I let the service advisor know the rotation was not complete and she promptly got a technician out to verify it was not done and the truck was quickly taken back to complete a tire rotation. I am concerned that my oil change and tire rotation was not done correctly given the lack of attention to detail the servicing technician gave to my truck. More