Southern Nissan Chesapeake - Service Center

Customer focused experience! I took my vehicle in without an appointment and the service advisor was able to accommodate me. He was upfront that it would take some time since the I took my vehicle in without an appointment and the service advisor was able to accommodate me. He was upfront that it would take some time since there were others ahead of me but also gave me the option to either drop my vehicle off or I could wait while they completed the work. The work was thorough and the cost was competitive. More

I am visiting here for 2weeks. The hatch on my 2023 Pathfinder wouldn’t open after I arrived. I called Southern Nissan and was giyan appointment on 5/5/25 at 9:30. I was greeted wi The hatch on my 2023 Pathfinder wouldn’t open after I arrived. I called Southern Nissan and was giyan appointment on 5/5/25 at 9:30. I was greeted with “ We’re very behind. They shouldn’t have given you an appointment. I can’t get to you for a couple hours.” I asked if I should reschedule for another day and was told “Every day’s the same.” The guy suggested that I just wait until I got back to Ohio to get it repaired. I asked if he could order the part as I wasn’t leaving for Ohio for another 9 days. He said “yes.” The wrong part came in on 5/7/25. I got a call that they couldn’t possibly get the right part delivered and installed before I left Virginia in 7 days. He told me to take it back to Ohio and get it fixed there. My vehicle is still under warranty so any dealership should be able to fix it. I really felt that I was an imposition and should just move on. More

Great Really great Can't do more right now Love your servi e Thanks good bye servi e Thanks good bye More

Great Really great Can't do more right now Love your servi e Thanks good bye servi e Thanks good bye More

Great Really great Can't do more right now Love your servi e Thanks good bye servi e Thanks good bye More

It was great! Service was fast and I was informed on the status of my car promptly. All of my car concerns were addressed. Service was fast and I was informed on the status of my car promptly. All of my car concerns were addressed. More

Great Really great Can't do more right now Love your servi e Thanks good bye servi e Thanks good bye More

The dealership has always been accommodating. ..especially M'Tazi and my salesperson Julian! There has never been an issue with service or communication. ..especially M'Tazi and my salesperson Julian! There has never been an issue with service or communication. More

Julian sold me my car and has been very accommodating whenever I have had any questions or concerns. He is super personable and I would recommend him for your next car purchase!! whenever I have had any questions or concerns. He is super personable and I would recommend him for your next car purchase!! More

The dealer is very good no real shortcomings. Everything seems to flow well and when I schedule or reschedule with them things seem to work very well. Everything seems to flow well and when I schedule or reschedule with them things seem to work very well. More