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Southern Nissan Chesapeake - Service Center

Chesapeake, VA

4.7
1,064 Reviews
Call Service Center (757) 264-9866

1,064 Reviews of Southern Nissan Chesapeake - Service Center

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March 19, 2024

Great customer service. The got me in rarer quickly and did a great job with my car! Thank you! More

by EBONYJORDAN2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

Southern Nissan Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 19, 2024

One issue. Called multiple times for the service department with no one answering. All else good. More

by Lloyd
Recommend Dealer
Yes
Employees Worked With
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : M'Tazi Payne
Report | Print
Mar 20, 2024 -

Southern Nissan Chesapeake responded

We appreciate your feedback and are eager to better your return experience.

March 18, 2024

Felt as if we were an inconvenience to even be there. No customer service. Was plain rude. More

by rbennett91
Recommend Dealer
No
Employees Worked With
Roland Felipe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roland Felipe
Report | Print
Jul 09, 2024 -

Southern Nissan Chesapeake responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvcs@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 16, 2024

Website was terrible when setting up appointment for service. . Waiting room tv was loud as was the music in lobby; both were competing with each other. I see the name of dealership has changed from Ha More

by NBERTERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

Southern Nissan Chesapeake responded

"NBERTERO" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvcs@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 15, 2024

Kept me informed of my vehicle. Explained the problem I was having and how to resolve it. More

by ASKDNAPFE
Recommend Dealer
Yes
Employees Worked With
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : M'Tazi Payne
Report | Print
Jul 11, 2024 -

Southern Nissan Chesapeake responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 14, 2024

Treated with respect and courtesy. Always enjoy my time at this dealership. Nice people to deal with. More

by Charle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
M'Tazi Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2024 -

Southern Nissan Chesapeake responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 14, 2024

Usually deal with Mr Bright. Always leave confident it was done right. SERVICE writers are always ready to help. More

by Batterup1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Bright
Report | Print
Mar 14, 2024 -

Southern Nissan Chesapeake responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 13, 2024

The service was fast. Quality was excellent. Appreciate the hospitality of all of the workers. More

by dejanayew
Recommend Dealer
Yes
Report | Print
Mar 13, 2024 -

Southern Nissan Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 11, 2024

Very efficient and helpful. Gave me some information I wasn't aware of. Took care of all my needs. Roland was exceptional!! Keep him. We need more employees like him in customer More

by Joy4714
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Roland
Report | Print
March 11, 2024

Great Experience all the way around Roland Felipe of Southern Nissan Chesapeake was amazing! Give him a Raise! More

by Richard.Bendixen74
Recommend Dealer
Yes
Employees Worked With
Lisa Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Wolf
Report | Print
Jul 12, 2024 -

Southern Nissan Chesapeake responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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