Southern States Mazda

Southern States Mazda was the worst experience of my life at a service center. I would also give it less than one star if I could. They robbed me of a whole day. I had an appointment at 10 am. Two hours late at a service center. I would also give it less than one star if I could. They robbed me of a whole day. I had an appointment at 10 am. Two hours later, I asked about my car, they hadn't started on it. I left with my car, I will never go there or ever recommend them ever, also, I will never buy a Mazda again. The reason for my going there was for a recall More

Absolutely terrible service department and customer service department. Would highly recommend taking your vehicle somewhere else. service department. Would highly recommend taking your vehicle somewhere else. More

My experience at Southern Mazda dealership was the WORST in my life. Sales guy( Lewis) didn't care at all about my family. When I tried to ask questions he always was staring in his laptop, sometimes he cou in my life. Sales guy( Lewis) didn't care at all about my family. When I tried to ask questions he always was staring in his laptop, sometimes he could walk away to do something else, he saw my 2 month baby and didn't even want to make the whole process faster, he made a mistake in our application and my wife has a hard inquiry with wrong spelled employer( she wrote it down for him on the paper). After this nightmare was done, I had to come back to install the Home Link mirror. Lewis scheduled an appointment on Saturday at 9 am, and when I showed up there at 9, nobody was in the building. It was a bit of snow Friday night, but nobody let me know that work hours got shifted to 10am. Alright, I called again and scheduled it for the next Saturday at 9am. This is where the second nightmare takes place. I asked him 1st time, how long it's gonna take , because my son had a fever , temperature over 100 and my wife doesn't have a car in case of emergency, he said he will find out l. Guess what, no answer. At 11 am I asked him again, he said there couple of cars in front of me, mine will go next. At 12 I asked him again , he said they didn't even start yet. I got pissed, and I asked him what is the purpose to schedule an appointment at 9, and they didn't even start at 12, Lewis just turned around and walked away. I'm just wonder , this attitude because I'm white ? Really looks like. At 2pm my wife called me to speak with their manager, because we had to go to ER, my son didn't feel good. She asked the same question what the hello is going on, why i have to be there for almost 6 hours , and my car wasn't done yet. They gave me a loaner car , Subaru, at Mazda dealer, and I came back home. 1 hour later Lewis called me, he said my car is ready, FINALLY! I came back to pick it up, and guess what , they messed up an interior piece near the driver door. Mechanic left black strips on it, looks like an oil. I called the manager , his name is Patrcik, and I said you dguys need to fix it. So I had to drop off my car again and wait until Monday. When I picked it up, they cleaned those black strips, and now interior piece looks like xxxx. It lost its original texture, there are some scuff marks left on that interior piece. They just did a cosmetic repair and cut off the value of the car. I told Patrick, you have to replace it, or give me another car, he said we can't give you a car, call headquarters. I called customer service, told them my story , they said that Case Manager will call me within 24-48, no word after this. If you want to ever go to Southern Mazda in Raleigh NC, don't go. I gave them 0 of 10, and 0 stars , I regret i can't apply a negative number. They don't respect customers , they don't care about customer's cars, I DONT RECOMMEND this place at all. More

Terrible customer service I will take my business elsewhere The salesman are rude this is not the only place that sell Mazdas elsewhere The salesman are rude this is not the only place that sell Mazdas More

Michael king was horrible in the dealership service center…very upset with everything Cooperate did attempt to make things right….. center…very upset with everything Cooperate did attempt to make things right….. More