Southern States Mazda

Purchased a Mazda CX-30 from this dealer, who are two hours from our NC residence. Why? Because our local Mazda dealer thought the market value of a new CX-30 was $2k over sticker. At least this dealer hours from our NC residence. Why? Because our local Mazda dealer thought the market value of a new CX-30 was $2k over sticker. At least this dealership negotiated fairly. However when we went to pay for and pick up the car, we drove away and immediately discovered and electronic error in the car. "In Vehicle Network Malfunction". Turned around, salesperson shrugged and car went into service department xxxx. At first they said "too busy today". Idiocy. They then took 90 minutes to do nothing, as the error returned 20 miles away, and continues to this day. Their is a known issue with a service bulletin, so a repair is forthcoming. However we also discovered the tire pressures were at about 40psi instead of the normal 32psi. Mazda ships cars from Japan at 40psi, and they are supposed to be adjusted when the dealership preps the car. So clearly, this dealership has trouble prepping new cars for sale. The general manager, Brian McInerney, has an office in the adjacent Hyundai dealership. I found him at his desk, but he was wholly unhelpful. More

Danilo was our salesman, Chris an J. B. put our credit through and made it all happen. They were the friendliest , most honest people we've ever dealt with at any dealership. Thank you ge B. put our credit through and made it all happen. They were the friendliest , most honest people we've ever dealt with at any dealership. Thank you gentlemen so much More

The service department's practices at Southern States Mazda made me feel deceived into signing off on service that I was never provided a complete, written estimate of the sum of all costs for, as requir Mazda made me feel deceived into signing off on service that I was never provided a complete, written estimate of the sum of all costs for, as required by NC state law. The only specific dollar amount I was informed of before repairs were completed was the cost of parts, around $330. The NC Motor Vehicle Repair Act states "When any customer requests a motor vehicle repair shop to perform repair work on a motor vehicle, the cost of which repair work will exceed three hundred fifty dollars ($350.00) to the customer, the shop shall prepare a written repair estimate, which is a form setting forth the estimated cost of repair work, including diagnostic work, before effecting any diagnostic work or repair. In determining under this section whether the cost of the repair work exceeds three hundred fifty dollars ($350.00), the cost of the repair work shall consist of the cost of parts and labor necessary for the repair work and any charges for necessary diagnostic work and teardown, if any, and shall include any taxes, any other repair shop supplies or overhead, and any other extra services that are incidental to the repair work." The first time I was informed of the specific cost of labor/taxes/shop supplies was when service was complete and the service advisor was requesting payment of $812.69. This practice felt manipulative and deceptive. My original Google review was taken down by the GM, consumer protection facilitated communication that led nowhere, and Southern States utilized their lawyer to make me feel belittled, gaslit, and steamrolled in small claims court. A tactic I also felt was utilized by the general manager. In small claims court, the service manager said he did not even know the NC Motor Vehicle Repair Act existed until I informed him. The onus to honestly inform the customer of total costs prior to work being completed is on the business, again, as stated by law. The law exists for a reason, so customers are able to make informed decisions based on honest, transparent communication. It is clear their practices feel deceptive, manipulative, and wrong to customers: their closest geographical competition, has 0 complaints and 5 stars on BBB, while Southern States of Mazda has 15 complaints just within the last 3 years and the lowest amount of stars. Do better and be better. Your practice has an impact on peoples' lives. More

Excellent experience with the dealership and Chris Wasz in particular while purchasing a new Mazda. He was able to get the car I wanted transferred in, saving me the drive to another dealer out of town. in particular while purchasing a new Mazda. He was able to get the car I wanted transferred in, saving me the drive to another dealer out of town. Negotiations were smooth and handled via calls and messaging so there were no surprises on the day of purchase. Donnie in F&I was great too, even though he was relatively new in the role at the time. More

Had issue with transmission after purchase. Dealership didn’t care. Service dept & GM offered resolution Dealership didn’t care. Service dept & GM offered resolution More

I wish I could give this "service" department no stars. I bought from and went to Cary Capital Mazda for 5 years, so I'm used to good service. I was trying to save gas and time, as I drove past this ser I bought from and went to Cary Capital Mazda for 5 years, so I'm used to good service. I was trying to save gas and time, as I drove past this service center to get to Cary Capital. At this "oil change" they found problems with the front breaks, i ok'd that and i asked them to replace the wiper blades - i bought some earlier and had them in the front passenger set. Yesterday was the first rain, and what do you know?? It was NOT replaced, same issue in the same place, so I called the "service" department. We arranged for me to take in my car the next day and they would replace the wiper. I went over and guess what? The person sitting at the desk called someone, apparently the girl I talked to the previous night, and when she got off the phone, she said that the blades had been replace but that the new blade must have been broken. Funny it's broken in the same place in the same way and on the same side. Also, they told me the front brakes needed correction...how do I know they fixed my brakes if they can't do something so simple as a wiper blade? The person at the service desk gave me no help whatsoever. She just looked at me when I asked what could be done. She shrugged her shoulders and said nothing. I will not go back to this "service department" and I'm hoping to help someone out there to NOT have this experience. If you must go to a dealership for service, go to Capital Mazda in Cary. They are service oriented and professional. More

I worked with Mr. Rodney and Mr. Patrick. Both of them are amazing. They made the process smoother and made me feel like home. Thanks Southern States Mazda for keeping the hopes alive among Mazda fans lik are amazing. They made the process smoother and made me feel like home. Thanks Southern States Mazda for keeping the hopes alive among Mazda fans like me...Talking about the Servicing: Naming a few: Ms. Decoda, Mr. Casanova...They are so friendly and helpful that I never felt unhappy. Thanks to the entire team... More

The service department of Southern States Mazda is an utter disappointment to say the least. I had my car there 4 months ago for new tires. They put on the 4 new tires and failed to tighten 5 of the 6 lu utter disappointment to say the least. I had my car there 4 months ago for new tires. They put on the 4 new tires and failed to tighten 5 of the 6 lug nuts on one of my tires causing a terrible rattling. I tightened them myself and took the car back to get it checked out and tightened again. I decided to give them another chance and just yesterday took it because of a clunking sound in the front end. They told me it was a tie rod that came loose and happens if you don't get an alignment done often. Keep in mind that I was there 4 months ago for the new tires that came with an alignment. After complaining, they gave me the alignment for free and fixed the issue. Along with this, they gave me a quote of upwards of $3000 worth of issues that should be fixed soon. They said my brakes were almost due to be changed and rotors were warped. So, I took my vehicle to another location to get another evaluation, not telling them I had just taken it to Southern States. They did their evaluation and said everything looks good, all brakes are in great shape and there are no issues other than an oil change being needed... If you're looking to spend money on things you don't need, go to Southern States Mazda. They are sure to fabricate issued to increase their paycheck. More

My 2013 Mazdaspeed 3 has always been very reliable. A month ago, it sputtered and died, so I had it towed to Southern States Mazda. When I had filled it with gas the previous day, the gauge did not m month ago, it sputtered and died, so I had it towed to Southern States Mazda. When I had filled it with gas the previous day, the gauge did not move, leading me to think there was an issue with the sensor. When it stopped running, I assumed a more significant problem with the fuel system. I explained this situation in detail to the service advisor when I dropped off the car. Southern State's diagnosis was to replace the fuel pump, which cost roughly $800. The repair took almost two weeks. When I picked the car up, the gas gauge still read empty. I thought that was odd since I had delivered the vehicle with a nearly full tank. I asked to speak with the technician who had done the work. When he arrived, I asked if he had drained the tank to replace the pump. He replied that the car had an empty tank when he started working on it. Apparently, in a moment of distraction, I had not filled the car as I thought I had. Nonetheless, I had explained the situation carefully to the service advisor. They were fully aware that I thought there was an issue with the fuel system. Yet, I was not informed during diagnosis or repair that the vehicle had arrived with an empty tank. I only learned this by asking the technician directly. Unfortunately, there is more to the story. Upon receipt of the car, I noticed a strong gas odor. I again dropped the car off with Southern States. I was told the technician had damaged the gas tank during the previous unnecessary repair. The tank would have to be replaced, which took another week and a half. After the second repair, I instructed Southern States to deliver it to another mechanic. This mechanic checked their work and found system codes concerning the fuel evaporation canister. The car now stumbles under wide-open throttle and requires further repair, which I do not trust Southern States to perform. It's been over a month since I entrusted Southern States Mazda with my low-mileage, well-maintained, dead-reliable car. Rather than charge me for a simple diagnostic, Southern States took advantage of my confusion to advise an unnecessary repair. Their actions constitute fraud, Unfair and Deceptive Trade Practices, and violate Article 15B, § 20-354.8 of the North Carolina Motor Vehicle Repair Act: "It shall be a violation of this Article for any motor vehicle repair shop or employee of a motor vehicle repair shop to do any of the following: (3) Misrepresent that certain parts and repairs are necessary to repair a vehicle." More

Disingenuous, dishonorable sales practices on staff at Southern States Mazda. Sales manager Patrick had emailed and texted me constantly during February, and finally accepted a number I offered for a n Southern States Mazda. Sales manager Patrick had emailed and texted me constantly during February, and finally accepted a number I offered for a new CX-5 GT AWD. Thought we had a done deal, and told him I'd be in this weekend for it. He waits SEVEN HOURS (10 minutes before they close) to reply back saying it wasn't soon enough and he just sold the car. We had never been talking about a specific vehicle and he was asking what colors I'd accept - so obviously we're not about one car in inventory here. I email him back a few times and finally he says he'll honor our deal for an in-stock vehicle. He knows what colors I'll accept, so the implication is it's in stock. Drive all the way there from Fuquay and surprise, surprise, they only have the car in white and they won't honor the deal to get a matching CX-5 in later. Absolute waste of time, and sales practices you'd expect from a sleazy used car lot and not an actual dealership. Buyer beware, and take your business elsewhere. More