Southern States Mazda

Update: Southern States Mazda is currently repairing my tire. However, the situation has been frustrating and concerning. Their technician initially told Rachel Lancaster that if the tire were plugged, it tire. However, the situation has been frustrating and concerning. Their technician initially told Rachel Lancaster that if the tire were plugged, it could result in a blowout — clearly making it unsafe to drive. Despite this, Service Manager Todd Drawer insisted that, in his evaluation, the tire was safe to drive on. I reminded him that I have a child to transport and expressed my concern about driving on a potentially unsafe tire. While they offered to sell me four new tires, they also agreed to replace the damaged tire and shave it down to match the others. I declined the offer for four new tires but accepted the replacement plan. When I asked about a loaner vehicle while waiting for the replacement, I was told again that the tire was safe to drive on — essentially denying my request for alternate transportation. After some back and forth, I ended up taking my car with the plugged tire. As a concerned parent, I took the car to Firestone for a second opinion. The manager there confirmed that the tire was unsafe and advised me to take action against Southern States Mazda for allowing me to drive away in that condition. At this point, I’m unsure if I’ll continue taking my car to Southern States Mazda for service. Their handling of this situation has made me question whether they truly prioritize customer safety. Although I still have a few service agreements with them, I’m hesitant to return out of concern for potential retaliation. My advice: Avoid purchasing the Premier Maintenance Plan from Southern States Mazda — their actions show that customer safety is not their top priority. Stay tuned; I’ll continue to share my experience. More

Not professional at all. They are responsible, not clean. Damaged my car and missing parts. They are responsible, not clean. Damaged my car and missing parts. More

I don't feel confident that as a customer you have my best interest at heart and it seems my power train warranty is no good. I was informed a belt that was inspected in March before the sell of the vehi best interest at heart and it seems my power train warranty is no good. I was informed a belt that was inspected in March before the sell of the vehicle , when I purchased it the the end of March, that supposedly is showing cracks, is not covered under my power train warranty. I don't have plans of coming back to you for anything other than new keys!!! More

Excellent service. Evan got me in an out in no time. Highly recommend them to anyone needing service work on their Mazda. Evan got me in an out in no time. Highly recommend them to anyone needing service work on their Mazda. More

I have not yet used the service department but they did a great job with the detailing of my car prior to pickup. great job with the detailing of my car prior to pickup. More

Quick and courteous service people! Work well done as requested, felt like I received value for my money Work well done as requested, felt like I received value for my money More

I have been so pleased with my experiences with Southern States Mazda, I decided to buy another vehicle from them! States Mazda, I decided to buy another vehicle from them! More

They were polite quick and efficient. They worked with us on the numbers and answered all the questions we had They worked with us on the numbers and answered all the questions we had More

It’s okay. Service is good. The lights in the waiting area are too bright and the seating is uncomfortable. Service is good. The lights in the waiting area are too bright and the seating is uncomfortable. More