Southern States Mazda

I just moved to NC from Florida and was looking for a Mazda dealer to continue my maintenance on my new CX-90, and my wife’s older CX-9. Looking around near my work in Raleigh, I found Southern States Ma Mazda dealer to continue my maintenance on my new CX-90, and my wife’s older CX-9. Looking around near my work in Raleigh, I found Southern States Mazda, and decided to schedule my maintenance for my CX-90. I read the reviews and saw they had a LOT of bad reviews, but I tend to not always believe those, and prefer to find out for myself. Well, if you don’t want to read this entire thing and just get to the point, I’ll say this: Believe those bad reviews. The service at Southern States Mazda is absolutely horrible, and I wouldn’t send my worst enemy to this place. I arrive at the dealership 10 minutes earlier than my appointment, and upon walking in, the person behind the desk just asked my name, then took my keys and told me to wait in the waiting room. He didn’t ask any questions about the car, or whether or not there was anything I wanted to discuss in relation to the vehicle. Ok, I figured they were busy, so I just handed over my keys and go into the waiting room. After an hour, I get the inspection report about the vehicle from the service tech. It’s completely blank!!! Nothing on it all, kinda like they sent me their template for filling out. After waiting another half hour, I get the recommended additional services, the biggest being a brake fluid flush. The video to show this “proof” was about 3 seconds long, and looked like a Michael Bay action shot. Quick zoom in, quick zoom out, and at an angle that would make any movie producer jealous. Needless to say, I couldn’t see a thing, but knowing that the service was due soon, I went ahead had it done. After receiving the total with the new services, I notice the oil change was included at full cost. I then went up to the desk to inform them that I had purchased the extended warranty, and full maintenance plan from the dealership in Florida, and there should be no charge for the oil change. They then informed me that it would come off at the end before final check out. After about 10 more minutes, they call me out to say they don’t see a maintenance plan, and because it was not bought at their dealership, they couldn’t find it. I find that funny because I have had my car serviced at other Mazda dealerships that I did not buy it from, and not a single one ever had trouble finding it. It was at this point that I knew I would never be coming back to this place, and instead of fighting them forever, I said I would pay for the service. Another hour goes by, and the car is ready to go. I pay, and drive off. About halfway home (a 27 mile drive), the oil level light turns on in the car. That is strange I think, but I’ve had cars that right after a service, the service light comes on and you just have to reset it. I just figured it was a malfunction of the light. After getting home, I get an alert on my app saying the oil level was low. It was pretty late at this point, so I decided to wait for the engine to cool down, and I would check it in the morning. The next morning, I head out to check the engine oil, and after moving the wadded up paper towels next to the dipstick, I pull it out, and to my surprise, there is no oil…at all! I’m not a big car guy, so thought this can’t be right, and maybe I’m doing something wrong (deep down I knew I was right). I took my car to a local 10 minute oil change place so they can take a look, and they verified what I thought, there was no oil in the car. So apparently the service tech at Southern States drained it, then must have moved onto something else, and completely forgot to actually put oil in the car! I have the local place fill up the oil for me, which they did at absolutely no charge (thank you Strickland Brothers in Clayton!) so I could get to work the next day. On Monday, I called to ask for a refund for the oil change that was never done, or done halfway, and the manager says that he cannot prove there was no oil in it, and that if I brought it back, he could look. I informed him More

Update: Southern States Mazda is currently repairing my tire. However, the situation has been frustrating and concerning. Their technician initially told Rachel Lancaster that if the tire were plugged, it tire. However, the situation has been frustrating and concerning. Their technician initially told Rachel Lancaster that if the tire were plugged, it could result in a blowout — clearly making it unsafe to drive. Despite this, Service Manager Todd Drawer insisted that, in his evaluation, the tire was safe to drive on. I reminded him that I have a child to transport and expressed my concern about driving on a potentially unsafe tire. While they offered to sell me four new tires, they also agreed to replace the damaged tire and shave it down to match the others. I declined the offer for four new tires but accepted the replacement plan. When I asked about a loaner vehicle while waiting for the replacement, I was told again that the tire was safe to drive on — essentially denying my request for alternate transportation. After some back and forth, I ended up taking my car with the plugged tire. As a concerned parent, I took the car to Firestone for a second opinion. The manager there confirmed that the tire was unsafe and advised me to take action against Southern States Mazda for allowing me to drive away in that condition. At this point, I’m unsure if I’ll continue taking my car to Southern States Mazda for service. Their handling of this situation has made me question whether they truly prioritize customer safety. Although I still have a few service agreements with them, I’m hesitant to return out of concern for potential retaliation. My advice: Avoid purchasing the Premier Maintenance Plan from Southern States Mazda — their actions show that customer safety is not their top priority. Stay tuned; I’ll continue to share my experience. More

Quick and courteous service people! Work well done as requested, felt like I received value for my money Work well done as requested, felt like I received value for my money More

I don't feel confident that as a customer you have my best interest at heart and it seems my power train warranty is no good. I was informed a belt that was inspected in March before the sell of the vehi best interest at heart and it seems my power train warranty is no good. I was informed a belt that was inspected in March before the sell of the vehicle , when I purchased it the the end of March, that supposedly is showing cracks, is not covered under my power train warranty. I don't have plans of coming back to you for anything other than new keys!!! More

I have not yet used the service department but they did a great job with the detailing of my car prior to pickup. great job with the detailing of my car prior to pickup. More

They were polite quick and efficient. They worked with us on the numbers and answered all the questions we had They worked with us on the numbers and answered all the questions we had More

I have been so pleased with my experiences with Southern States Mazda, I decided to buy another vehicle from them! States Mazda, I decided to buy another vehicle from them! More

It’s okay. Service is good. The lights in the waiting area are too bright and the seating is uncomfortable. Service is good. The lights in the waiting area are too bright and the seating is uncomfortable. More

Not professional at all. They are responsible, not clean. Damaged my car and missing parts. They are responsible, not clean. Damaged my car and missing parts. More

Excellent service. Evan got me in an out in no time. Highly recommend them to anyone needing service work on their Mazda. Evan got me in an out in no time. Highly recommend them to anyone needing service work on their Mazda. More