Southern States Mazda - Service Center

Awesome Customer Service Just got my car back in record time (warranty work) and as always the service staff was awesome to work with. Dekotah was SO helpful throughout the p Just got my car back in record time (warranty work) and as always the service staff was awesome to work with. Dekotah was SO helpful throughout the process! I've been recommending Southern States for years and will continue to do so! More

Summarize my review? Absurd and Ridiculous There is so much to say that I do not even know where to begin. Let me begin by saying that I absolutely hate leaving negative reviews, but my experie There is so much to say that I do not even know where to begin. Let me begin by saying that I absolutely hate leaving negative reviews, but my experience has gotten out of hand. Long experience short, my vehicle has been in and out of service since February, and all due to one of many things, such as new damages on vehicle, improper installation of equipment, failure to perform requested services, etc. We are 4 days from July and I still do not have my vehicle, nor have I recieved an update in over a month. I've called several times, left voicemails, and struggle to reach anyone. I finally made contact with a gentleman who claimed he was glad that I called because he was just about to call me- at the request of his manager- to ask if I would share with him auto body shop contact information so that they could obtain paint match information. My vehicle did not require any paintwork, nor have I authorized any such repair. When I inquired what his inquiry was in regards to, expressing concerns for the lack of knowledge in the actual status of my vehicle, he responded that he was unsure but assumed that the techs damaged my vehicle and are trying to fix it... No one has said anything to me about any of this... When I inquired further, he informed me that he really didn't know much and that my service advisor would contact me 1st thing the next morning. That was 2 weeks ago. I still have not recieved a call. This truly is absurd. While I cannot speak to the sales department, I can say that if I were making a purchase of a new or used vehicle here at Southern States and knew of the poor quality service it would come with, I would venture elsewhere. There is absolutely no way that I would invest in any sales purchase only to ruin it next door in the service department. Yes, this is the short version of my experience... I am presently seeking out the General Manager, but haven't heard from him yet. More

Great service recommendation I want to give kudos to your parts employee Chris Auerback! He is A plus, plus. He is courteous, knowledgeable and efficient. I visited the parts s I want to give kudos to your parts employee Chris Auerback! He is A plus, plus. He is courteous, knowledgeable and efficient. I visited the parts shop of your dealership today on Wake Foirest Road and can't express how impressed I was with his customer relations skills. He deserves a raise. If only other people who work with the public had his skills and expertise. In a time when customers are all too often ready to express their disservice with interactions...I want to tell you what an excellent employee you have in Chris. Happy Holidays! Jo-Anne Vicario Ludwig Mazda owner and customer since 2008 More

WARNING : Set my car on fire do not have car work done I'm a former owner of a mazda 3 unfortunately because one of your dealerships in Raliegh North Carolina was handling an engine swap for me. They took I'm a former owner of a mazda 3 unfortunately because one of your dealerships in Raliegh North Carolina was handling an engine swap for me. They took a month to complete which they told me the job would take 10 days max. After completing the engine swap after a month .they managed to totally set my car on fire.its totalled. My car was damaged to the point it's unrecognizable. I bought my mazda brand new from the dealership in 2011....now the dealership isn't wanting to give me a fair amount for compensation. This is what I got for my birthday this year my car totaled by a supposed reputable dealership. I'm 32 father of a 6 year old girl.now unemployed and can't travel for work.This dealership has ruined my life. More

Bad First Experience with Service Department! I just bought a 2012 Mazda6 from an individual who had only 1 key. Concerned about accidentally locking myself out with the key in the car, I went I just bought a 2012 Mazda6 from an individual who had only 1 key. Concerned about accidentally locking myself out with the key in the car, I went to Southern States Mazda in Raleigh, NC to get a key with which I could open the door. I told the person on duty that I wanted an access only key to get into the car. He told me that I needed to get a programmed key which costs about $250 (ridiculous) to not set off the auto theft alarm. After explaining to him that I did not have the alarm feature set on the key and that I just wanted a "dummy" key to get inside, he sent me back to a secondary service desk. The girl there went through the same procedure and I had to explain to her again that I wanted a basic access only key. She called another rep to the desk and explained my need to him. He seemed to understand my need and returned to tell me that they did not have the basic blank in stock but had a key for about $175 which could be programmed later for about another $75. Thankfully in the meantime, a man who worked in the shop came up and asked me what I needed. After explaining my need to this gentleman, he told be that he did have a non-programmable blank. The rep then told me that this key would be $75 and I responded "ridiculous" and then he punched in a few keys on the computer and told me "I can give you a break and let you have it for about $48". I told him it was a ridiculous price for a "dumb" key, however, I bought it anyway because I was afraid of getting locked out of my car with the key inside. After getting the key in a few minutes, I left there feeling that the people were trying to scam me or take advantage of my situation! I have some more work that I would like to get done; however, I will be damned if I go back to Southern States in Raleigh. Instead, I will drive a few more miles to Medlin Mazda in Wilson, NC and give them a try! More

unknowledgable service department My mazda had a check engine light on and would randomly stall. Shifting was pretty bad too. I took to my local shop, they said that there appears to b My mazda had a check engine light on and would randomly stall. Shifting was pretty bad too. I took to my local shop, they said that there appears to be a recall that may fix my problem. I brought to Southern States Mazda. They quoted me more than $5000 to repair all the "problems". And there was no active recall. I told them to just get the car running smoothly again. They said they would just have to change a "sensor" and that was going to cost $550 bucks. A week later I picked up the car after they completed the sensor repair, and drove it home. The check engine light came back on since i didnt get all of the suggested repairs done by Southern States Mazda. So, I hooked up a code reader and saw 3 codes. I investigated myself (YOUTUBE ROCKS) and found out that there was just a crack in an air hose, and that i needed my mass airflow sensor cleaned. Apparently none of the mechanics at Southern States Mazda are astute enough to find a crack in an air hose. I spent about $100 bucks on hose and the mass airflow sensor cleaner. It took me about 15 minutes to do the repair MYSELF. And, ding ding ding - All the codes went away and my mazda is running great. More

New Sales Manager a keeper. We purchased a new Mazda in 2012. At that time, I was offered a lifetime warranty on the power train if I brought it in for specified oil changes and We purchased a new Mazda in 2012. At that time, I was offered a lifetime warranty on the power train if I brought it in for specified oil changes and service. I agreed to it and a couple of years later realized I never received paperwork specifying that warranty. Each time I took the car in for service, I asked for the paper work with no results. The sales manager always said he had to get someone to search archives to prepare the paperwork and it never was done. About 6 months ago, I requested it every couple of weeks and was always told "I forgot about it" or "I have a new guy and will get him to search the archives". Always an excuse and no action. I stopped in on Tuesday of this week and found out the old sales manager had left. The new one, Alex Miller, listened to my sad story and looked up our information on the computer. He completed a warranty form while I waited and I to took it home for my wife's signature because she was the buyer of record. On Thursday, I took the form back and Mr. Miller gave me our copy of the warranty which is now in the glove box. Mr. Miller was a man of action and I really appreciate his assistance. He took care of my problem, which had bugged the xxxx out of me, and I slept good last night. Thank you, Alex! You are a breath of fresh air at SS Mazda! More

Service Mgr says they are not incompetent; Mazda makes crap In March 2016 I decided to let the Southern States Mazda Dealer and their certified techs do a major repair to my 2007 Mazda. Intake of the vehicle w In March 2016 I decided to let the Southern States Mazda Dealer and their certified techs do a major repair to my 2007 Mazda. Intake of the vehicle was cold and unfriendly. The Service Advisor Tony didn’t look me in the eye. He disregarded what I said was wrong with the vehicle, and did not communicate with me. Every time I received an update on my vehicle was because I called, or showed up to get a status. I initially escalated my service issues to the Service Manager, Bill who advised that he had been on the job for less than 2 weeks, and that they have been experiencing some customer service issues. He also agreed that he has been stressing the importance of communicating with customers, as it was not his job to talk to customers! (LOL I bet he didn’t say that in his interview) Needless to say, Bill really wasn’t much help, so I had to find the General Manager. Brian M. is the General Manager, and my initial impression of him was positive. He looks and talks like a guy who gets things done. I think he lives to put out fires, with grace and dignity. He met with his Mazda Service Team and they came up with a solution that I agreed to. Needless to say, if my problem had been resolved I wouldn’t have to put other consumers on notice! At this point, 3 months since the initial delivery of my Mazda even the General Manager, Brian M. is so embarrassed by his empty promises of timeliness and resolution, that he will not even pick up the phone to call me, or respond to my emails. Don’t get me wrong…I am a VERY FRUSTRATED CONSUMER, but NOT ONE TIME have I asked Mazda Service for anything FREE!!! I have spent more than $3300 on repairs, and the only thing I have paid for is bad service, and incompetence. I hate that I took my hard earned money and dumped it into a pit or place that doesn’t care nor appreciate it. It’s sad that I can’t get in touch with the General Manager Brian now. I feel like he is probably just too embarrassed at the many service failures, or overwhelmed at the incompetency of the Mazda Service Department. Either way, I lived up to my end of the countless conversations that I have had with Southern States Mazda. The only thing I feel is right to do now is let other shoppers know that my experience with Southern States Mazda Service Department has been the absolute worse ever encountered in terms of being respected as a woman and consumer. BEWARE! More