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Southern Team Nissan of New River Valley - Service Center

Christiansburg, VA

4.7
746 Reviews

746 Reviews of Southern Team Nissan of New River Valley - Service Center

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November 01, 2024

Preston is always pleasant, welcoming and is johnny on the spot when I arrive. This visit was no exception. The dealership was clean with a pleasant waiting area. The work was done quickly with no lengthy More

by CWBISHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2024

Great staff, they are always nice and friendly. Will keep using them for my car needs. More

by LADYDI7379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Handy
November 01, 2024

I have been bringing my vehicles since it was new river Nissan. Yesterday I was surprised by the cost of the oil change I was charged for my older vehicle. More

by RW14FAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Handy
October 31, 2024

Paid $9091 for new engine. Went back 3 times. Car runs worse than it has ever run 2023 Nissan Rogue. Ruin Thanks for informing me of what car to purchase next! Kelly Anne Di More

by dragonflies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Brusseau
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla Lambert
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2024

Thank you for always doing a thorough job with our automobiles, and for having such a welcoming and comfortable waiting room. More

by DEBBURCHARD413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2024

Your dealership employees were outstanding! ! They searched for a replacement tire for my car which had a cut on the sidewall, which had punctured and flattened it the previous evening. I’m More

by Carolyn Knight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Handy
Oct 30, 2024 -

Southern Team Nissan of New River Valley responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 25, 2024

extremely quick, friendly, and reliable service. Got the job done faster than expected and Preston was extremely friendly the entire time. More

by austin zhang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Southern Team Nissan of New River Valley responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 23, 2024

I trust the people at this dealership. From the time when we met the sales team two years ago to the ongoing service and maintenance personnel who helped us this week, I know that we made More

by pmarickovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Handy
Oct 24, 2024 -

Southern Team Nissan of New River Valley responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 23, 2024

Wry professional and courteous every time. No complaints about anything. I got alerted before my appointment and called afterwards. Great follow up. Thank you. More

by llking62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Southern Team Nissan of New River Valley responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 22, 2024

Misleading by salesperson Manager of location nor anyone else would help me. Still cannot locate roof rails. Roof racks. I feel like they could have been more knowledgeable and helpful. Love my veh More

by kdp_62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey??? I think. Idk managers name
Oct 23, 2024 -

Southern Team Nissan of New River Valley responded

"Kdp_62" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialVNRV@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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