Southfork Chrysler Dodge Jeep Ram - Service Center

Service is always great! ! Jacy was very knowledgeable and provided great info up front and timely updates as I waited. ! Jacy was very knowledgeable and provided great info up front and timely updates as I waited. More

Horrible Experience! I had a very negative experience at South Fork Dealership service center. I made two appointments to have my auto start/stop light checked out, but I had a very negative experience at South Fork Dealership service center. I made two appointments to have my auto start/stop light checked out, but the first time I was told that I needed to leave my vehicle overnight, which I was not informed of until I arrived. The second time, I was quoted a diagnostic fee of $260, but was then told that I would have to pay for it even if I went ahead with the repairs. I was also told that the diagnostic would take 48 hours, but when I called to check on the status of my vehicle, I was told that they were behind and would be working on it on Saturday. This turned out to be a lie. When I spoke to the service manager, he was initially dismissive of my concerns, but eventually agreed to waive the diagnostic fee. However, he still insisted that I pay $546 for the repairs, even though the labor and parts should have only cost around $220. I argued with him for an hour before he finally agreed to reduce the price to $446. I am very disappointed with the service I received at South Fork Dealership. I felt misled and taken advantage of, and I would not recommend this dealership to anyone. Here are some specific examples of the unprofessional and dishonest behavior that I experienced: 1) I was not informed that I needed to leave my vehicle overnight for the first appointment. 2) I was told that the diagnostic fee would be waived if I went ahead with the repairs, but this turned out to be false. 3) I was told that the diagnostic would take 48 hours, but this was also a lie. 4) I was initially dismissed by the service manager when I raised my concerns. I had to argue for an hour to get the price of the repairs reduced. 5) I believe that South Fork Dealership should take steps to improve the quality of its customer service. Specifically, the dealership should: 1. Be more transparent about the costs of repairs and services. 2. Train its employees to be more honest and upfront with customers. 3. Put in place a system for handling customer complaints in a timely and efficient manner. I hope that my review will help other potential customers avoid the same negative experience that I had. More

It was excellent fast service and everyone was very nice also very helpful quick service also very helpful quick service More

Southfork Dodge has been great since I purchased my Ram there. The folks are friendly and helpful. Scheduling my service was easy and they got me in and out in an hour. there. The folks are friendly and helpful. Scheduling my service was easy and they got me in and out in an hour. More

Great service in which the employees are very knowledgeable. I enjoyed hanging out in the waiting area. The snacks are great! Good selection of beverages. knowledgeable. I enjoyed hanging out in the waiting area. The snacks are great! Good selection of beverages. More

Everything was done as planned along with a couple other things I asked them to do when I got there. On time and done in one day. Tha ns for everything. things I asked them to do when I got there. On time and done in one day. Tha ns for everything. More

My service advisor Jacy Blair was phenomenal , she kept me in the loop on everything . Took my vehicle in on a Wednesday and got the vehicle back on Thursday , took care of the warranty process for me . Sh me in the loop on everything . Took my vehicle in on a Wednesday and got the vehicle back on Thursday , took care of the warranty process for me . She is if not one of the best service advisor I’ve dealt with!! More

I appreciated that service advisor kept me updated with the car status and the friendliness of everyone was a great experience. the car status and the friendliness of everyone was a great experience. More

Service reps were very attentive, professional and friendly. Service tech went out of his way to find a Mopar service discount coupon for the brake fluid change saving me $50. That I truly appreciate. friendly. Service tech went out of his way to find a Mopar service discount coupon for the brake fluid change saving me $50. That I truly appreciate. More

I appreciate the update on my car and the service advisor was vey professional and check was very quick. was vey professional and check was very quick. More