Southgate Ford Inc. - Service Center

1st. I was taking my 'new' truck home and I lost 2 hub caps. The dealer said that I was not on the lot they were not responsible -$60 out of my pocket. 2nd. I took the truck back because my interior lig caps. The dealer said that I was not on the lot they were not responsible -$60 out of my pocket. 2nd. I took the truck back because my interior lights would not turn off. 3 wks later I noticed that my rear interior light did not work. I removed the plastic cover and found that both tabs that hold the lamp in place was broken off. dealer said that they were not responsible. 3rd. I "HAVE" a intermittent squel in the front of the truck when moving. Mechanic took it for a test drive -did not hear squel- so nothing else was done. 4th. am taking the truck to another dealer. will not return. More

Have had several problems with their service department. My vehicles have NEVER been fixed properly on the first visit. The customer service reps lack knowledge of their products. I have had things fixed pr My vehicles have NEVER been fixed properly on the first visit. The customer service reps lack knowledge of their products. I have had things fixed properly only after talking to the mechanics who are actually making the repairs. The last time I had my vehicle in, I had to take it back twice. Once because they didn't fix the problem right the first time. Second when they finally fixed the problem they damaged the dash board. I couple of years ago when I took my 3 month old vehicle in to have a small dent removed, I picked it up only to find a LARGE scratch in the hood. I also had to take a vehicle back 5 times before they finally discovered a bad swaybar bushing. When I called Ford Headquarters they only showed my vehicle going in twice!! That was because Southgate Ford was re-opening the same repair order numbers. (I've been told this helps them get good reviews when Ford audits them, I've also been told this is a violation of Ford policy)I've been too lazy to go to another dealer because Southgate Ford is so close to my house, but this is it, I will NEVER go back. More