Southlake Nissan

The guys at the service desk were very nice. Couldn’t sit at the waiting area cause there some idiots sitting there not wearing a fast mask, Some of the employees were not wearing masks either. at the waiting area cause there some idiots sitting there not wearing a fast mask, Some of the employees were not wearing masks either. More

They made the deal work. Contacted me to see if I was still interested in the new Murano after I was in the service department for tires. still interested in the new Murano after I was in the service department for tires. More

Great doing business with them, the follow up is top notch! Thanks again for a great experience. Jim Y. You were a pleasure to follow up with. Thanks again notch! Thanks again for a great experience. Jim Y. You were a pleasure to follow up with. Thanks again More

Very good no pressure sales. Audrey was very helpful in getting us into our new car. Will be returning in near future to purchase another car. getting us into our new car. Will be returning in near future to purchase another car. More

Salesperson was very pushy, kept trying to sale me cars that I did not want. He succeeded, but fail to explain many no features of the vehicle that I did not want. He succeeded, but fail to explain many no features of the vehicle More

Stopped by to have a low tire pressure light warning looked at. They did an outstanding job helping me and I knew the next 2 hours on the road i had to drive on the highway would be safe because they al looked at. They did an outstanding job helping me and I knew the next 2 hours on the road i had to drive on the highway would be safe because they also found a piece of metal in the tire and repaired it. More

I arrived, and had great conversation with Desean also known as “D”. We looked over the truck and took it on a test drive experiencing no issues. Obviously, I knew I was purchasing a used truck. I wasn’t known as “D”. We looked over the truck and took it on a test drive experiencing no issues. Obviously, I knew I was purchasing a used truck. I wasn’t expecting perfection in a used truck, what was expecting was honesty and professionalism from the dealer...I did not receive either after all paper work was signed and the deal was done. I drove off the lot and not 2 miles down the road, I felt a shimmy in the trans. It happened again, and again, and again. It happened the whole way home. They asked me to come back the next day to have them take a look at it. I arrive at Southland Nissan Service department as they open at 7:00am. I’m then told by the service manager that they won’t work on the truck I bought from them less than 24 hours ago. I was told I need to go to the Kia dealership next door. It was a blessing in disguise. The Southlake Kia dealership, especially Jeff Koehler, went above and beyond for me. Jeff listened to me, went on a ride to diagnose the issue, and organized the logistical aspect of getting the truck to a GMC dealer to rectify the problem. Jeff is a true professional and a man of his word. He kept me informed the whole way through and gave me a rental car for free. It’s almost been a month and my salesman hasn’t contacted me once even with all the issues that occurred. The only reason I’m giving 3 stars for this review is because of Jeff Koehler at Southlake Kia. If I could give Southlake Nissan less than 1 star I would. This was my first experience buying a car and I can honestly say after looking back on it I was highly unsatisfied with the way I was treated by Southlake Nissan. More

I love the idea of keeping my Nissan Maxima Nissan fresh. The people at Southlake Nissan treat me with great respect and I will always recommend them for service and sales thank you.. The people at Southlake Nissan treat me with great respect and I will always recommend them for service and sales thank you.. More

The ease of purchasing & friendliness of staff is second to none!! This is our seventh Nissan from Southlake & won’t be our last!! Thank you for all you do! to none!! This is our seventh Nissan from Southlake & won’t be our last!! Thank you for all you do! More

Very superb dealership. They have been servicing the car ever since it was new. They always take care of me. Nice and very easy to work with. Cusdos to them ever since it was new. They always take care of me. Nice and very easy to work with. Cusdos to them More