Southlake Nissan

Feels like family I am very happy with my experience. From Dixie to Fran to Bill to Tom. Everyone was very pleasant and patient. It feels good when people show a genuin I am very happy with my experience. From Dixie to Fran to Bill to Tom. Everyone was very pleasant and patient. It feels good when people show a genuine interest in you and your purchase. Every detail was explained and all my questions answered. Thank you guys again for helping me. More

Customer Service Perfected! I've been bringing my car here for service for 15 years, and finally had the pleasure of working with the sales and finance department today. They we I've been bringing my car here for service for 15 years, and finally had the pleasure of working with the sales and finance department today. They were honest, professional, gracious and, most important, they willingly answered all of my questions to help me feel comfortable and find the right car and financing. They have a great team at Southlake! More

Fran is a very good salesman. love my new Rogue have had it for about two weeks and put about one hundred miles on it. Thats a lot of miles for me. Looking forward to spring and go love my new Rogue have had it for about two weeks and put about one hundred miles on it. Thats a lot of miles for me. Looking forward to spring and good driving weather so I can go for a long drive. This is the second car that Fran Balind has sold me and I wouldn't want anyone else to sell me a car. Thanks Fran. More

great experience excellent sales and financing service. Reasonable list prices excellent sales and financing service on both new and used vehicles. I would recommend t excellent sales and financing service. Reasonable list prices excellent sales and financing service on both new and used vehicles. I would recommend this dealership to others. More

Excellent Sue Davis made car buying at Southlake Nissan a breeze. Everyone was helpful , friendly and knowledgeable. We weren't sure exactly what we wanted a Sue Davis made car buying at Southlake Nissan a breeze. Everyone was helpful , friendly and knowledgeable. We weren't sure exactly what we wanted and with Sue's help and a few test drives we were able to find something we loved. We were introduced to the service department who took the time to answer all our questions even on a busy Saturday morning. Our experience was all positive and would highly recommend Southlake. More

Overall customer experience-RUINED by Marissa (cashier) I purchased my vehicle on 12/13/14, and received pretty good service from my car salesman, sales manager, and finance manager. I even got to meet the I purchased my vehicle on 12/13/14, and received pretty good service from my car salesman, sales manager, and finance manager. I even got to meet the owner of the dealership the night I purchased the car! When I got the car, the dealership was supposed to fix my inside overhead light before I left, but they forgot to do that - but my salesman told me to just mention it when I came back to pick up my plates, and that they would take care of it then. On Monday, 1/5/2015. I called the dealership to inquire about when I would get my new license plates. Considering that I purchased the car on 12/13/14, I was concerned. I was informed by a woman (I don't recall her name) that my paperwork has just been sent off for my plates the previous Friday (1/2/2015). I mentioned that I was concerned because my temporary tags would be expiring soon. I was told that I shouldn't worry, I'd get my new plates before my temporary tags expired, and that I would be contacted by the dealership when they were ready. Fast forward to this morning, Monday, 1/12/2015 at approximately 8:18am. I called the dealership because my temporary tags expire TODAY, and I have YET to receive any communication about picking up my new license plates. I had the unfortunate pleasure of speaking with MARISSA, a very rude sounding cashier. I asked her what does the dealership typically do when, at no fault of the customer, they run into the situation when a customer's temporary tags are about to expire and the license plates still haven't come in. In a nutshell, she said that there are multiple ways that type of situation are handled, and it would be at the discretion of the finance manager. I asked her AGAIN to be informed specifically of what those various ways were - which she continued to respond in a rude (in my opinion) fashion by saying, "that's up to the finance manager." I then asked her to speak to a manager since she didn't seem to want to respond to my question, and she told me the finance manager wasn't in. I clarified that I wanted to speak to ANY manager since she was being rude about a situation that was no fault of my own. She responded by saying no managers would be in until 9am. I let her know that I would be calling back at 9am, and that I would be speaking with a manager about the issue of not receiving my license plates in a timely fashion, and I would be informing the manager of her poor and rude customer service! MARISSA needs customer service training ASAP!!! Regards, Monique Caston More

Outstanding friendly service From the moment we walked in and talked to Fran Balind we were treated with kindness and respect. It did not feel like we were a customer at all. We f From the moment we walked in and talked to Fran Balind we were treated with kindness and respect. It did not feel like we were a customer at all. We felt like we were family or friends there for a visit. There is no pushing to sell you a vehicle at all. Fran talked to us to find out what we were looking for and came back with a vehicle that met our needs. There was no attempt to up sell us with a vehicle that was more expensive. I highly recommend Southlake Nissan and Fran Balind if you are in the market for a new vehicle. Todd More

Excellent customer service. I felt very comfortable with the whole process of purchasing a car from the beginning to the very end! Everyone was sincere in helping out. I felt very comfortable with the whole process of purchasing a car from the beginning to the very end! Everyone was sincere in helping out. More

Best deal ever! Like to thank the team at southlake nissan, everyone did a great job , no games, no normal car buying hassle, these guys did a fantastic job Thanks Like to thank the team at southlake nissan, everyone did a great job , no games, no normal car buying hassle, these guys did a fantastic job Thanks again! Mr Jackson More

Hassle Free !! Dixie and Juan definetly made the experience fast and painless !! I've bought many new vehicles and the price and financing end is very time Consum Dixie and Juan definetly made the experience fast and painless !! I've bought many new vehicles and the price and financing end is very time Consuming , The entire process took less than hour. More