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Southlake Nissan

Merrillville, IN

Overview
Reviews
4.7
1,857 Reviews
Call Dealership (219) 947-1600
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4201 E Lincoln Hwy

Merrillville, IN

46410

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Showing 1,857 reviews

August 08, 2025

Upset we were told this vehicle had items on it that were not on it or we can't find them. Other than that, Taylor was great. More

by janicel65
Recommend Dealer
Yes
Employees Worked With
Taylor Puentes
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Aug 11, 2025 -

Southlake Nissan responded

Hi Janice. We are sorry to hear about this experience. Our GM has attempted to reach out and discuss what was said. If you could please reach back out to Sam! (219) 947-1600.

Aug 11, 2025 -

janicel65 responded

I tried calling you but Sam didn't answer and voicemail was full so couldn't even leave a message

August 07, 2025

They did the work I needed done and went over the vehicle. It was done the time frame they gave me. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
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Aug 11, 2025 -

Southlake Nissan responded

Thank you for your feedback! We’re happy to hear your service was completed on time and met your needs. We appreciate your business and hope to assist you again soon!

August 06, 2025

Fast, Friendly,Professional! Service was spot on and happy with my experience overall! I will be back . More

by steffanie.house
Recommend Dealer
Yes
Employees Worked With
Justin
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Aug 11, 2025 -

Southlake Nissan responded

Thank you for the great feedback! We’re thrilled to hear you had a fast, friendly, and professional experience. We look forward to welcoming you back soon!

August 06, 2025

He’s very professional man. He’s doing very good job his name is.Rocco Santana More

by Elisavet papamihalakis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Santana, Richard Powroznik
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Aug 11, 2025 -

Southlake Nissan responded

Thank you for your kind words! We’re glad to hear Rocco Santana provided you with such professional and excellent service. We appreciate your feedback!

August 05, 2025

Told dealer day before the I was driving 4. 5 hours from Dayton, Ohio to see the vehicle. I would come with a cashiers check for most of the funds and right personal check. I was told there was More

by GreenBayJim
Recommend Dealer
Yes
Employees Worked With
Brian Jensen, Brian Jensen
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Aug 05, 2025 -

Southlake Nissan responded

Thanks for sharing your experience—it definitely sounds like a long trip and a bit of a mixed bag. It’s good to hear the process was relatively quick once you arrived and that you were able to find a truck that met your needs. Hopefully the vehicle proves to be worth the drive and effort in the long run. Safe travels in your new ride!

August 05, 2025

Did an Excellent job expediting purchase. Very knowledgeable and efficient. Best car buying experience. Great dealer! More

by Rose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Branden Terry
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Aug 05, 2025 -

Southlake Nissan responded

Thanks for the great feedback! We're thrilled to hear it was your best car buying experience. Efficient, knowledgeable service makes all the difference—glad we could deliver! Enjoy your new ride!

August 01, 2025

The customer service was good but the cost of replacing my key was astronomical. Never doing that ever again. More

by hYBRYDcOBRA
Recommend Dealer
No
Employees Worked With
Carlos Maldonado, Carlos Maldonado
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Aug 04, 2025 -

Southlake Nissan responded

Thanks for the kind words about our customer service! We agree — key replacements are ridiculously expensive. Definitely one of those things you only want to do once.

July 29, 2025

Service was great. The salesman was courteous and worked to make a great deal. Very happy More

by dearly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Santana
Report | Print
Jul 30, 2025 -

Southlake Nissan responded

Thank you for the great feedback! We're glad to hear you had a positive experience and that your salesperson provided courteous and helpful service. Enjoy your new vehicle — and we hope to see you again in the future!

July 29, 2025

Matthew was our salesman, he was great. He was not pushy, he let me look. I had a good idea of what I wanted and he assisted me in the process. More

by rickyseifert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich, Matthew
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Jul 29, 2025 -

Southlake Nissan responded

That sounds like a great experience! It’s always a relief to work with a salesperson like Matthew who respects your space and supports your decision-making. Glad he made the process smooth and pressure-free!

July 28, 2025

Rocco helped us buy our car excellent work he was super kind the entire time definitely recommend him More

by tristanskylar2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco santana
Report | Print
Jul 29, 2025 -

Southlake Nissan responded

That’s awesome to hear! Rocco sounds like he went above and beyond to make your car-buying experience a positive one. Kind, helpful service makes all the difference—definitely a great recommendation!

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