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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,180 Reviews
Call Service Center (219) 947-1600

1,180 Reviews of Southlake Nissan - Service Center

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January 26, 2024

Nick was great! Very professional, knowledgeable and ready to help. He took care of everything I needed with ease. Look forward to coming again! More

by matteorivas21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna, Nathan Holliday
Report | Print
Jan 26, 2024 -

Southlake Nissan responded

Hi, Thank you for your positive feedback! We're thrilled to hear that Nick provided you with professional and knowledgeable service. We appreciate your business and look forward to serving you again. If you have any further needs or questions, feel free to reach out.

January 25, 2024

The service department is so awesome! Always so helpful, efficient, and informative throughout the whole process! Grateful to have such a great service department to go through! More

by marguadalupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keeten Rippy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Report | Print
Jan 25, 2024 -

Southlake Nissan responded

Hi marguadalupe, Thank you for your kind words! We're delighted to hear that you had an awesome experience with our service department. We strive to be helpful, efficient, and informative, and we're grateful for the opportunity to serve you. If you ever have questions or concerns, feel free to reach out. We appreciate your feedback and look forward to assisting you again in the future!

January 25, 2024

The service advisor Nicholas Barrett was excellent and took excellent care of my auto concerns. Nicholas Barrett made sure my service was excellent and the time was excellent. i’m happy with my service an More

by helenacurry96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Southlake Nissan responded

Hi helanacurry96, Thank you for sharing your positive experience with Nicholas! We're thrilled to hear that he provided excellent care for your auto concerns and ensured your service was top-notch. If you ever have more needs or questions, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Have a great day.

January 24, 2024

Carlos Maldonado was efficient, informative, & friendly during my entire experience at Southlake Nissan. Incredibly satisfied with my service & will continue to be a lifelong customer. More

by Jessica Taulbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2024 -

Southlake Nissan responded

Hi Jessica, Thank you for your kind words! We're delighted to hear that Carlos Maldonado provided efficient, informative, and friendly service throughout your experience at Southlake Nissan. We appreciate your satisfaction and look forward to serving you as a lifelong customer. If you ever have any more needs or questions, feel free to reach out. Safe travels!

January 23, 2024

Nick is the go to guy for anything your vehicle needs! Anything from an oil change to major repairs, he always treats you as his #1 priority! More

by joseabrue79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Southlake Nissan responded

Hi joseabrue79, Thank you for the shoutout! We're delighted to hear that Nick has been your go-to person for all your vehicle needs. Treating customers as a top priority is what we aim for, and we appreciate your recognition. If you have any more needs or questions in the future, don't hesitate to reach out. Safe travels!

January 23, 2024

Great experience at Southlake Nissan Service dept! Carlos took care of me, was very knowledgeable and got me in and out quickly. Thanks for the free car wash! More

by beejis24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Southlake Nissan responded

Hi beejis24, We're pleased to hear about your great experience at Southlake Nissan Service. It's fantastic that Carlos provided knowledgeable and efficient service. Enjoy the clean car, and if you ever need further assistance, feel free to reach out. Safe travels!

January 18, 2024

Very good sales staff. The know the cars well. Service department listens to the customer issues. More

by bholeman3
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Maldonado
Report | Print
Jul 10, 2024 -

Southlake Nissan responded

Thank you for your positive feedback! We're glad to hear that our sales staff's expertise and our service department's attentiveness met your expectations. We look forward to continuing to serve you.

January 10, 2024

Incredible customer service. You can easily tell that the service department cares deeply about your needs! I have never felt sold by this team of professionals. I will not ta More

by Kamodeo98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Volikas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keeten Rippy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dixie Pineda, Randy Kawanna, Audrey Love, Dakota Pineda, Micah Pruett, Alyssa Mariconda
Report | Print
Jan 11, 2024 -

Southlake Nissan responded

Hi Kevin, thank you for the kind words! We're delighted to know that you had an incredible experience with our service department. Your satisfaction is our priority, and we appreciate your trust in us. If you ever need assistance in the future, feel free to reach out. Safe travels, and we look forward to serving you again!

January 06, 2024

Randy Kwana is the best Service Manager hands down! I purchased many vehicles over many years due to him. More

by pennypen1062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dixie Pineda, Randy Kawanna
Report | Print
Jan 08, 2024 -

Southlake Nissan responded

Hi pennypen1062, Randy is indeed pretty great! Thank you for the wonderful 5-star review. We greatly appreciate you being a loyal customer to us for many years! If you every need anything in the future please don't hesitate to reach out! Have an amazing day!

December 29, 2023

Went for check up, oil change/rotation came home with backup light still out. Called and still no call back. Sadly I've bought 2 cars from them, I really feel used! More

by Hugsfromheaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Kawanna
Report | Print
Dec 29, 2023 -

Southlake Nissan responded

Hugsfromheaven, we are sorry to hear about your recent experience with our Southlake Nissan Service Department. If you could please call Randy our ( Nissan Service Manager) (219) 947-1600 or email (randyk@southlakemail.com). We strive for 100% customer satisfaction here at Southlake Nissan. We would like to get your issue taken care of, and turn your experience around! Have a great day!

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