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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,180 Reviews

1,180 Reviews of Southlake Nissan - Service Center

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October 30, 2022

I have brought 8 cars from this dealership and service has bee always great. The service members go beyond explaining what is to done and when it will be done. More

by judelaud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jensen, Randy Kawanna
Nov 02, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

October 24, 2022

The service department care and compassion for the service they give is stop shelf. Respectfully and timely is the service they displayed. Kindness and care in Customer Service is great to see in the More

by crealsandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Oct 27, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

October 24, 2022

Service not so great! !! Battery was supposedly inspected, tested good. Few days later battery failed. Point 1. If you inspected battery, how on this earth can you l More

by Kurt K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Kawanna
Oct 27, 2022 -

Southlake Nissan responded

Hi Kurt K, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (219) 947-1600 to discuss this further.

October 19, 2022

Service was great. . there was just a bit confusion about an offer I had received in the mail.. More

by Armando
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Oct 21, 2022 -

Southlake Nissan responded

Hi Armando, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 14, 2022

As usual, professional, friendly, helpful service department. Does not try to sell. Highly recommend for service. More

by sandee.dudash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Oct 18, 2022 -

Southlake Nissan responded

Hi Sandee.dudash! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

October 14, 2022

The guys are friendly, prompt, and honest. They greet you when you come in and keep you posted about your repairs. They cleaned the car so it was nicer than when I came in. All and all a great More

by pdnidoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Oct 18, 2022 -

Southlake Nissan responded

Pdnidoc, thank you for your kind review; we are happy to pass along your comments to the team here at Southlake Nissan Inc! If you have any further questions, please give us a call. We're always happy to help!

October 10, 2022

It was a tough situation but your team came through for me. Delivering the car to my home was above and beyond. More

by mulign317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan, Randy Kawanna
Oct 13, 2022 -

Southlake Nissan responded

Mulign317, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 09, 2022

Everyone was very professional and friendly. The communication during the wait process is good. Thank uou! More

by sandralule2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Oct 13, 2022 -

Southlake Nissan responded

Hi Sandralule2, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 05, 2022

Always use this location to service my Nissan Pathfinder. Great service every time and are accurate on the wait time. More

by Tabitha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Oct 13, 2022 -

Southlake Nissan responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

October 03, 2022

Very knowledgeable and polite. My Ultima runs like a charm. Sometimes it is hard to get an appointment. However well worth the wait. More

by trudledge91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Schultz
Oct 13, 2022 -

Southlake Nissan responded

Hi Trudledge91! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

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