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This rating includes all service center reviews, with more weight given to recent reviews.
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1,168 Reviews of Southlake Nissan - Service Center
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July 28, 2021
Randy and his team was terrific and professional as always. The appointment was easily scheduled at a time that was most convenient for me and work was completed on time. always. The appointment was easily scheduled at a time that was most convenient for me and work was completed on time. More
by markenoel1961
Verified CustomerEmployees Worked With
Randy Kawanna
July 27, 2021
The service and professionalism is outstanding . Mr. Randy and the staff are always courteous and caring. I’m always satisfied with the service I receive Randy and the staff are always courteous and caring. I’m always satisfied with the service I receive More
by toniajacques
Employees Worked With
Randy Kawanna
July 26, 2021
Great customer service and understanding the root of my problem, now just waiting when new parts arrived to set up a future appointment. Ryan took the time to investigate the issues problem, now just waiting when new parts arrived to set up a future appointment. Ryan took the time to investigate the issues More
by zanoletti1
Employees Worked With
Ryan and others in service department , Randy Kawanna
July 22, 2021
At first I had a few issues. And then the manager, Randy, went above and beyond professionalism and rectified everything. They are a great crew under impeccable managements from what I have seen thus far and went above and beyond professionalism and rectified everything. They are a great crew under impeccable managements from what I have seen thus far and I’ve been dealing with them for a few years. More
by emhbtb777
Employees Worked With
Randy Kawanna
July 21, 2021
Got my appointment with Randy day before. Service advisor was very helpful and very good. Every thing was done correct and on time. Very pleased with service l would recommend to anyone who asks me. was very helpful and very good. Every thing was done correct and on time. Very pleased with service l would recommend to anyone who asks me. More
by ljdobras
Employees Worked With
Randy Kawanna
July 21, 2021
Just had our new 2020 Murano serviced. Simply outstanding. Felt important and wanted snd appreciated. Service was outstanding. Randy, in charge of service is reason we continue to purchase at thi outstanding. Felt important and wanted snd appreciated. Service was outstanding. Randy, in charge of service is reason we continue to purchase at this dealership. Recommend so highly: More
by tlmay
Employees Worked With
Randy Kawanna
July 20, 2021
The service was good. The only thing I can say is the oil change charge is higher than the other oil change places! They should have discount for Nissan customers for services change charge is higher than the other oil change places! They should have discount for Nissan customers for services More
by cbe9603
Employees Worked With
Nick at the Nissan service Dept was very helpful, Randy Kawanna
July 19, 2021
Very welcoming,polite & done in a timely manner. Well done Southlake Nissan team. Thanks to all for the service. It should not have to be 25 words! done Southlake Nissan team. Thanks to all for the service. It should not have to be 25 words! More
by iwjimmy
Employees Worked With
Randy Kawanna
July 15, 2021
I like having a specific appointment time. I live 35 miles away so I can’t drop it off and come back. In this case it was for routine service but another issue was found and they fixed it while I waite miles away so I can’t drop it off and come back. In this case it was for routine service but another issue was found and they fixed it while I waited. I appreciate that convenience. More
by coxcw
Employees Worked With
Randy Kawanna
July 15, 2021
The service department was friendly and helpful when I asked questions. They gave me an approximate time my vehicle would be ready. When I paid, the price was reasonable and the cashier was friendly and h asked questions. They gave me an approximate time my vehicle would be ready. When I paid, the price was reasonable and the cashier was friendly and helpful, too! More
by NissanCustomer
Employees Worked With
Cashier, Randy Kawanna
