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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,174 Reviews

1,174 Reviews of Southlake Nissan - Service Center

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June 15, 2021

Everyone was pleasant, kind, and they were quick to change my oil. Got me in and out. The first oil change was free!! What a bonus. More

by funky101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jun 20, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

June 08, 2021

Brought my car to be serviced at 8am and was told I’d hear back from them in an hour and half. 4.5 hours later, a phone message and 2 calls I finally was able to reach someone. I was told there was nothi More

by amandabircher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Kawanna
Jun 23, 2021 -

Southlake Nissan responded

Amandabircher, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our service manager will do a complimentary check on your next visit if the issue persists. If you are willing to give us another chance, please reach out to us at (219) 947-1600 to speak to our manager directly.

Jun 26, 2021 -

amandabircher responded

The car completely stopped working less than 2 days after leaving the dealership. So yes, it did persist, after I was told by your team that there was nothing wrong with my car. It’s hard to believe my car was even looked at.

June 07, 2021

Friendly and professional service. A very nice, competent and professional manager. I've been to many Nissan dealers to get my car serviced, but none has been as kind and professional as Southlake Nissan dea More

by kalinkak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jun 09, 2021 -

Southlake Nissan responded

Hi Kalinkak, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 07, 2021

Service performed professional and timely. Employees were courteous and helpful. Waiting area was clean and refreshments were available. I spent my time reading magazines and watching tv. More

by nadeanhawkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jun 09, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help! We hope you have a great day!

June 04, 2021

Great experience! Professional, knowledgeable, great service. I would Highly recommend them to my family and friends. My car was ready when expected and it was a great experience. I will Be coming back. More

by mcfarland3202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jun 06, 2021 -

Southlake Nissan responded

Hi Mcfarland3202, thank you so much for your positive comments about Southlake Nissan Inc! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 04, 2021

Had issues with my transmission and kept me up to date with what was going on. Always friendly when I speak with them. Props to them. More

by charity.dustin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan and Brian Jensen, Randy Kawanna
Jun 06, 2021 -

Southlake Nissan responded

Charity.dustin, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

June 04, 2021

Everyone has been wonderful. Purchased my vehicle a month ago and I absolutely love it! My salesman Dave was great! Will purchase next vehicle there More

by jorri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna, David Whelan
Jun 06, 2021 -

Southlake Nissan responded

Jorri, thank you for your kind review; we are happy to pass along your comments to the team here at Southlake Nissan! If you have any further questions, please give us a call. We're always happy to help!

June 03, 2021

The service was great! I was in and out quickly they washed my car they were very polite. I tried to make an appointment online from the email sent to me and it was impossible for people who work. I was More

by tammiwinter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jun 05, 2021 -

Southlake Nissan responded

Hi Tammiwinter, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 01, 2021

I had an electrical issue with my Nissan. They worked I had an electrical issue with my Nissan. They worked on the car issue until it was resolved after 3 weeks. Very satisfied with service. More

by Kim T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dixie Pineda, Randy Kawanna, David Whelan
Jun 02, 2021 -

Southlake Nissan responded

Hi Kim T, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

June 01, 2021

I have nothing but praise for this dealership. Every one is so nice and courteous, just willing to help you with what ever you need! I will recommend this dealer ship to every one More

by j.donna63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Jun 02, 2021 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

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