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1,162 Reviews of Southlake Nissan - Service Center
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February 22, 2021
I can always depend on Randy and the service department in my time of need with my truck. I want to personally thank the service department. Kerp doing a great job. in my time of need with my truck. I want to personally thank the service department. Kerp doing a great job. More
by toniahayes
Verified CustomerEmployees Worked With
Randy Kawanna
February 19, 2021
Service was faster than expected...I absolutely love Randy and Brian...they make me feel like family...those guys should get a raise or a promotion or Something Randy and Brian...they make me feel like family...those guys should get a raise or a promotion or Something More
by ageethad
Employees Worked With
Randy Kawanna
February 19, 2021
Were promised an owners manual several times by our dealer, never received. Check engine light came on day after purchase, as soon as we filled with gas, (tank wasn't filled when we purchased car) and dealer, never received. Check engine light came on day after purchase, as soon as we filled with gas, (tank wasn't filled when we purchased car) and we believe dealer knew this would happen. Took a couple visits and eventually were told had to call Nissan Co. ourselves to see if the part to fix would be covered. Have to say, Ford and Chevy always knew if repairs would be covered when we brought in vehicle. This is the first "foreign" car we have owned. The "fix" so far has worked. Would like to know how much it would cost to buy service agreement for the electronic maintenance now for our 2017 Maxima with 32000 miles. Don't really trust not having some coverage. More
by c.shepherd
Employees Worked With
Randy Kawanna
February 19, 2021
Always outstanding. Recently purchased another new Murano from Southlake. We stay with them due to the service department under control of Randy. Just took it back for first checkout after purchase,. They ar from Southlake. We stay with them due to the service department under control of Randy. Just took it back for first checkout after purchase,. They are reliable, professional and treat you do well. We purchased from Kyle. Great prices and so easy to deal with. Reason we have purchased almost all of our vehicles since coming to CP in 1970. Would recommend to all. More
by tlmay
Employees Worked With
Randy Kawanna
February 16, 2021
The service department has professional and courteous staff who communicate services well. Randy, Brian and Ryan are always friendly and helpful. The services are completed properly and within reasonable staff who communicate services well. Randy, Brian and Ryan are always friendly and helpful. The services are completed properly and within reasonable time. More
by leesa1441@comcast.net
Employees Worked With
Randy Kawanna
February 12, 2021
Charged 400.00 for 2 bolts install,hub bearing checked vehicle said good shape ,lower control arm bad.waste my time overcharged me had to fix some ware else vehicle said good shape ,lower control arm bad.waste my time overcharged me had to fix some ware else More
by Finnell577
Employees Worked With
Randy Kawanna
February 12, 2021
Friendly atmosphere- service reps/technicians very thorough when discussing service making sure you understand all the work involved and costs involved Check out smooth - reps wait til completed and thorough when discussing service making sure you understand all the work involved and costs involved Check out smooth - reps wait til completed and personally show u your vehicle More
by jdjamesjordan
Employees Worked With
Carlos, Randy Kawanna
February 10, 2021
Great customer service!!!! All ways a pleasure coming there. South lake Nissan you rock!!!!!!!!!!!! I’ve been doing business with Southlake Nissan for years. Thanks Randy there. South lake Nissan you rock!!!!!!!!!!!! I’ve been doing business with Southlake Nissan for years. Thanks Randy More
by delron68
Employees Worked With
Ryan Rabatine, Randy Kawanna
February 09, 2021
I’m never disappointed. Randy and his team are the best when it comes to service. Randy seems to know every customer by name which makes it feel more like family rather than a customer.Randy sets the motto when it comes to service. Randy seems to know every customer by name which makes it feel more like family rather than a customer.Randy sets the motto that every company should have. More
by rmbeard
Employees Worked With
Randy Kawanna
