Back

Southlake Nissan - Service Center

Merrillville, IN

4.6
1,164 Reviews

1,164 Reviews of Southlake Nissan - Service Center

Sort by
September 25, 2020

Very good service department:clean service area, bathrooms and waiting area. Service advisor knowledgeable and professional. Repair done on time promised. I would recommend service to anyone. More

by ljdobras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Sep 28, 2020 -

Southlake Nissan responded

thank you Lubo

September 24, 2020

The appointment was taken on time, and the service performed was done in a shorter amount of time than expected. A complimentary car wash was also done. More

by wich57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rabitene
Sep 28, 2020 -

Southlake Nissan responded

thank you for your kind review

September 24, 2020

A special thank you to Randy, Brian, and the entire service team who worked on my vehicle. They were able to diagnose the problem and fixed my vehicle in a timely manner so that I would be able to get More

by msjefferson9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian , Randy Kawanna
Sep 28, 2020 -

Southlake Nissan responded

thank you for your business

September 23, 2020

Staff in the service department are very helpful, informative and addresses my concerns in a very resourceful and friendly manner. Staff are very prompt to address my needs as soon as I arrive. I tr More

by Art Spohr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian(not sure of last name but always helpful. Ryan Rabatine, Carlos Maldonado., Randy Kawanna
Sep 25, 2020 -

Southlake Nissan responded

thank you for your kind review, its our pleasure

September 22, 2020

Friendly, from phones to service.Accommodates my schedule. Has estimate quotes for parts and repair ready. My favorite, they know their products and give me honest answers. More

by jw8194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRIAN, great service advisor for 7 yrs. No worries when I leave my car in his hands., Randy Kawanna
Sep 22, 2020 -

Southlake Nissan responded

thank you for your business, its our pleasure.

September 21, 2020

The service department went above and beyond in making sure that the company holding my warranty covered the case of my repair. They were also very good at keeping me informed during the process. More

by jasonsams74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Sep 22, 2020 -

Southlake Nissan responded

thank you for review, its our pleasure.

September 21, 2020

This was the first time I brought the car in for service since my husband always brought the car in. I was a little nervous but the service staff Brian was so kind and helpful he put me at ease. Brian sa More

by riley9320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jensen , Randy Kawanna
Sep 22, 2020 -

Southlake Nissan responded

its our pleasure, thank you

September 15, 2020

Regular service plus a recall repair were done ahead of promised time. Much better than it used to be. Appreciate getting done early this time. More

by bertpass40
Recommend Dealer
Yes
Employees Worked With
Juan
Sep 22, 2020 -

Southlake Nissan responded

its our pleasure to service you.

September 11, 2020

Good selection trust, always get good service with service department, randy great manager, hole service department, got know the whole team, bought cars quite bit More

by tim_mayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
randy kawanna, Randy Kawanna
Sep 22, 2020 -

Southlake Nissan responded

thank you for your business

September 07, 2020

Thank you so much for looking over my 2017 ROGUE SPORT Thank you so much for looking over my 2017 ROGUE SPORT at such a short notice. I appreciate you handling my SUV in a expedient way More

by walkaholic04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jensen, Randy Kawanna
Sep 09, 2020 -

Southlake Nissan responded

its our pleasure.

...
89
...