Southpoint Honda

Beautiful show room and great associates. Everyone was super nice and helpful - not too pushy Everyone was super nice and helpful - not too pushy More

Our salesperson was friendly, knowledgeable and respectful of our time. Our deal was fair and reasonably free from games playing. Although the business guy did try to upsell us various warrantie respectful of our time. Our deal was fair and reasonably free from games playing. Although the business guy did try to upsell us various warranties and such, he was fairly low pressure and readily accepted “no” for an answer. All in all, it was a rather pleasant experience. More

Everyone I dealt with seemed amazing and helpful. I definitely will be dealing with them again I definitely will be dealing with them again More

It was really nice, I enjoyed working with Jason It was really nice, I enjoyed working with Jason. He made me feel really welcome, listened to me and worked his best to find the car I was interested in at really nice, I enjoyed working with Jason. He made me feel really welcome, listened to me and worked his best to find the car I was interested in at the price that works for me More

Richard was influential. I probably wouldn't have bought had he not made the process fun and easy. That man is great. I probably wouldn't have bought had he not made the process fun and easy. That man is great. More

Nick is very knowledgeable, personable, and responsive. Listened to what we wanted and guided us to the best option/deal to meet our needs. Listened to what we wanted and guided us to the best option/deal to meet our needs. More

Patient and accommodating. Eli Finales answered all my questions and her Sales Manager clinched my decision to buy by fixing a concern I had with a door. Excellent customer ser Eli Finales answered all my questions and her Sales Manager clinched my decision to buy by fixing a concern I had with a door. Excellent customer service! More

Punctual, effective, highly efficient, considerate, exceptional Everyone from start to finish wowed us with their commitment to getting us the deal we wanted and needed exceptional Everyone from start to finish wowed us with their commitment to getting us the deal we wanted and needed More

Understanding and competent. This is the third Honda I have bought from Karl. He is the reason I go to your dealership. This is the third Honda I have bought from Karl. He is the reason I go to your dealership. More

Initially I thought the experience was good, but when I got home and looked at the paperwork I found out that the price on the paperwork was not the price we agreed on (it wasn’t even the price they advert got home and looked at the paperwork I found out that the price on the paperwork was not the price we agreed on (it wasn’t even the price they advertised the car online for!!!) and I started to realize some of the red flags. The salesperson wouldn’t give me a picture of the numbers when I asked, always talked bottom line or focused on just the monthly payments. When I reached back out, I was told that they had to buy down the rate to get me a better payment. Essentially they charged me for the financing/ took the discount back and this was not disclosed to me at any point. I’ve worked in the car business and charging the customer a bank fee is frowned upon, and then to not to mention it is just shady. When I was in finance I noticed that there was a maintenance package that the sales person never talked about, the finance lady told me not to worry about it that it was free. The paperwork says otherwise. I reached out to the sales person about the price of the vehicle and he was trying to make excuses about how the price was the same and the first set of numbers didn’t have my trade therefore the taxes were different. I traded in my vehicle in December. I just got my equity check on 2/15. I reached out to them about the equity check in December and January. I finally get a check from them and deposit it but I could not get the funds because when I made the deposit there was a stop payment. Come to find out that the salesperson sent the bank the wrong amount/overpayment. So now my equity check has to come from the bank that got the overpayment. When I reached out to the bank they said they were waiting for the dealership to confirm the check was coming to me. I stopped at the dealership to let them know, they said they would reach out. Two weeks go by and I call the bank to see where the check is and they’re still waiting on the dealership. I reach out….nothing. I stop by again and they finally get them to call Acura. I have also reached out to them to cancel the maintenance program. I have not heard from them. I spoke to a sales manager every time I had to stop at the dealership and there was no sympathy or ANY attempt to try to make this right. More