Southtowne Chevrolet Cadillac Buick GMC

I was a walk in and although I didn’t have an appointment. I was helped right away. appointment. I was helped right away. More

Very special working with Jacob and Trey. Made a good deal, and very satisfied with their dealership. Made a good deal, and very satisfied with their dealership. More

Everyone was helpful, knowledgeable and kind! And the selection was so good!! Thank you very much!! 🤓 And the selection was so good!! Thank you very much!! 🤓 More

I am posting this review in hopes that Bill Hall (Executive General Manager), Mark Lentz (General Sales Manager), and David Huff (Fixed Operations Director) will contact me regarding a very disappoi (Executive General Manager), Mark Lentz (General Sales Manager), and David Huff (Fixed Operations Director) will contact me regarding a very disappointing experience I recently had with Southtowne Auto Group in Newnan, Georgia. I negotiated the purchase of a 2026 GMC Acadia with your dealership. During the process, I was prepared to walk away because the numbers changed after I decided not to trade my vehicle. After further discussions, management became involved, revised the numbers, and we reached an agreement that worked for everyone. I specifically offered to leave a deposit to secure the vehicle. Your dealership chose not to collect one. A buyer’s order was prepared and provided to me, and I immediately submitted it to my bank. My lender began processing the loan and preparing funding based on the agreed-upon deal. The following morning, after all of this had already been completed, I received a text message stating that the vehicle had been sold to someone else. I find this extremely frustrating and difficult to understand. I acted in good faith throughout the entire process, provided everything requested, offered a deposit, and began securing financing based on the agreement we reached. What makes this even more disappointing is that I specifically told the dealership that I did not want any games or surprises during this transaction. I was assured we had a deal and moved forward accordingly. Bill Hall, Mark Lentz, and David Huff, I respectfully ask that you review this situation and contact me directly. I would appreciate an explanation as to how a customer can agree to terms, receive a buyer’s order, begin the financing process, and then be told the vehicle was sold. I was genuinely excited about purchasing this vehicle and traveling from Florida to Georgia to complete the transaction. Instead, I have been left frustrated and disappointed by how this situation was handled. I hope someone from leadership will reach out so this matter can be addressed appropriately. More

Peter was a great person to work with, he handled everything, quickly and effectively. I would recommend Southtowne to anyone. everything, quickly and effectively. I would recommend Southtowne to anyone. More

***BAD! !! SHADEY!!!*** Spoke to sales in the early morning on 3-13-2026 about a car. they said it was available and they sent me the credit application. I fi !! SHADEY!!!*** Spoke to sales in the early morning on 3-13-2026 about a car. they said it was available and they sent me the credit application. I filled it out with in 5 minutes. They called me about 30 min later telling me I was approved but told me I could not reserve the car or put a deposit on it. Then an hour or so the finance guy scott who sounded like he was on speed or something (all over the place) told me someone else was looking at the car and going to buy it unless i wired the money for the down right away. I told him i wanted to see the contract and he said he would send it then did not. 30 min later i got a call back asking if i wired and that I would lose the car. He then told me that he would text me the wire info and details on payment. I told him the payment that my sales rep discussed, and he said that was not the payment that it was higher. He then told me with all for the thousands of dollars of warranty, gap insurance, and more it would be higher. I explained to him as I had already to him and my sale rep i did not want any of that and then he said it looks like the other person is here and going to buy the car. clearly trying to force me in to all the junk fee items. highly unethical and illegal. They still have not sent me my credit information or my loan contract from pulling my credit. More

I was dealing with a fantastic sales professional, Stacey, and the deal was looking favorable until he had a family emergency and handed me off to someone named Jamal. Jamal began by telling me that Stacey, and the deal was looking favorable until he had a family emergency and handed me off to someone named Jamal. Jamal began by telling me that the tool used on the Southtowne website to determine my trade and credit worthiness was only an estimate (Stacey never mentioned this once) to justify the payment being wildly different than what I was quoted by their own tool, and proceeded to devalue my trade over the phone, talked over me, played games, and then hung up when I wouldn't agree. I have an excellent car with a trade valued 5k higher elsewhere, along with near-perfect credit, for reference. None of this mattered, and he couldn't tell me why. Jamal is the exact reason why people dread dealing with dealerships, and seems to get a kick out of being unprofessional. I will never shop here again, and genuinely wish I could have just continued dealing with Stacey instead of the obnoxious person I was handed to. More

I have been coming here for years and I always get great on time service. on time service. More

Had my vehicle towed in as the emergency brake would not release and they had it repaired under warranty and ready for pick up in just a few hours You can buy a car anywhere but when you have a problem the release and they had it repaired under warranty and ready for pick up in just a few hours You can buy a car anywhere but when you have a problem the service department is what's important I highly recommend this dealership for all your needs!!!! More

Andrew Martin was fantastic! I haven't bought a truck in over 15 years and Andrew was very helpful and patient. If you are looking for someone to help you with a new car/truck I haven't bought a truck in over 15 years and Andrew was very helpful and patient. If you are looking for someone to help you with a new car/truck and want someone that will give you space, answer all your questions, give you a very fair deal and quickly respond to questions even after your purchase - Go see Andrew at Southtowne! More