Southtowne Chevrolet Cadillac Buick GMC

WORST DEALERSHIP EXPERIENCE EVER. DO NOT BUY A CAR FROM THEM. Horrible horrible horrible horrible customer service and experience. I saw a car online and told them I can buy online. I had everything THEM. Horrible horrible horrible horrible customer service and experience. I saw a car online and told them I can buy online. I had everything ready. They told me I needed to fly from Florida to Georgia to buy it. I asked if I flew up there if they would save the car for me - they said they couldn't promise that they would save it. At 10pm the night before I spent $250 on a roundtrip plane ticket for Atlanta. I arrived as soon as they opened and purchased the car. This took about 5 hours even though all the terms had already been negotiated. Also I was purchasing an Encore GX, and they kept referencing the Encore and saying it would break down after two years. 1. You should know the difference between your cars - the Encore is built on an entirely different platform than the GX. 2. You shouldn't be bashing your cars just to sell more warranty coverage. Horrible practice - I didn't need to buy the car - if you told me it was garbage, I could have bought a different car. Kam sold me the car and said the tags and plates would be sent to my house in Florida. This happened January 30th, 2021. I sat in Florida for 6 weeks and received nothing. No tags (which I had paid for). No plates (which I had paid for). NO COMMUNICATION. I come to Georgia after waiting 6 weeks for the car and call and ask where everything is. They tell me I need a Georgia ID. That was never communicated to me. Apparently they hadn't even shipped the tags and plates to Florida. Twice at the DMV I was turned away because 'the system was down'. Not that anyone there looked like they knew how to use a computer. I called the dealership today and I was told that "I need to take responsibility here." THAT IS TERRIBLE CUSTOMER SERVICE. I was told I would get the plates, and I didn't. That is money that has already left my bank account. I took financial responsibility, AND I called and followed up after 6 weeks of waiting. DO NOT BUY FROM THIS CAR DEALERSHIP UNLESS YOU WANT 2 MONTHS OF ANXIETY AND CRYING. More

Well I would like to see the manual that states it requires 3 plus weeks to repair a Camshaft Actuator. This took to long to complete. requires 3 plus weeks to repair a Camshaft Actuator. This took to long to complete. More

I was traveling to Florida when my car started to display red alert warnings. Luckly I was 1 exit from Southtowne Motors. I pulled into the service department and immediately Tim helped me nd assured me they red alert warnings. Luckly I was 1 exit from Southtowne Motors. I pulled into the service department and immediately Tim helped me nd assured me they would take a look at it. Several hours later I was on the road safely. Tim promptly drove my car out when it was ready to make sure I was able to get back on the road as fast as possible. I was very pleased that I was treated so kindly and promptly. More

Southtowne service on my Corvette Stingray was exceptional. Calling to make appointment was easy and handled professionally. Larry Rooker demonstrates sincere care and concern for my time and my v exceptional. Calling to make appointment was easy and handled professionally. Larry Rooker demonstrates sincere care and concern for my time and my vehicle. Great service. More

Great experience. I came in with a tough situation and they made it work. Daniel, not listed below, was an excellent salesman. Scott Frizzell made it work. Thankful to the team they made it work. Daniel, not listed below, was an excellent salesman. Scott Frizzell made it work. Thankful to the team More

Working with Chas Brown was very pleasant, he was very knowledgeable and provided adequate information about my vehicle as well as the purchasing process. I am very pleased with my purchase so far and loo knowledgeable and provided adequate information about my vehicle as well as the purchasing process. I am very pleased with my purchase so far and look forward to working with chas and southtowne in the future. More

Second vehicle purchased at Southtowne Motors in Newnan. Great prices and friendly staff. Recommend them for new vehicle purchases. Large dealer with pretty wide selection of vehicles. Great prices and friendly staff. Recommend them for new vehicle purchases. Large dealer with pretty wide selection of vehicles. More

I had to return to the service department to pick up the second key FOB for our vehicle purchased on 12-26-2020. Drove in from Alabama for our appointment. Was immediately waited on by Tim Jackson and he an second key FOB for our vehicle purchased on 12-26-2020. Drove in from Alabama for our appointment. Was immediately waited on by Tim Jackson and he answered every question and set the car up for programming. Everything was completed and even a complimentary car wash included - before I could get settled or even finish a cup of coffee!! Absolutely the best car dealership service department experience I have ever had. Salesman Tyler Goodman operated "Above & Beyond" during our entire purchasing process - with him taking a phone call on his personal phone on Christmas night after 10:00 PM. We live in Alabama but SouthTowne is our dealership for life !! Do Not Purchase a new or used vehicle without checking with SouthTowne Motors - guarantee they will EARN your business!! Joey & Keyla Leatherwood More

Purchased a new Cadillac XT4 and actually drove up from south Florida, to make the purchase. Everyone I accounted at Southtowne was very professional and positive! This purchase experience has been the bes south Florida, to make the purchase. Everyone I accounted at Southtowne was very professional and positive! This purchase experience has been the best I ever had purchasing a vehicle and I've had many.. Our salesman Duck and Chad were awesum to work with, Thank you! Jim Peerless More

Everyone was very professional and friendly. Was in and out with new car in 2 1/2 hours. Only comment I have was that I was not informed of maintenance agreement on a lease until I was in office for closi out with new car in 2 1/2 hours. Only comment I have was that I was not informed of maintenance agreement on a lease until I was in office for closing the deal. This was an added cost that I was not aware of until last minute. More