Southtowne Hyundai of Newnan

I drive from Macon, Georgia (85 miles) to have both my Hyundai Santa Fe’s serviced. I trust Southtowne’s Service Dept. because they do what they say they are going to do and go over everything that needs Hyundai Santa Fe’s serviced. I trust Southtowne’s Service Dept. because they do what they say they are going to do and go over everything that needs addressing with me before doing the work. They know me and make me feel appreciated for bringing them my business. More

The sales man was extremely nice and well educated on these new cars That I bought, the dealership every one is so friendly and nice. First time that I met Scott, but sure did appreciate all the help he these new cars That I bought, the dealership every one is so friendly and nice. First time that I met Scott, but sure did appreciate all the help he gave me. More

Lee Faulk (Finance Department) scammed me out of Gap insurance. General Manager, Charlie, refuses to return phone calls. I purchased a 2020 Hyundai Tuscon in April of 2020. My salesman was great. The ex insurance. General Manager, Charlie, refuses to return phone calls. I purchased a 2020 Hyundai Tuscon in April of 2020. My salesman was great. The experience was great until I was passed on to Lee Faulk in the financing department. He started by asking my permission to video record our time. I agreed. Signing papers went as expected. As we were nearing the end of the transaction, I realized that I had not yet been offered Gap insurance. When I asked Lee, he said that the dealership did not offer Gap and that I would need to purchase it through my car insurance provider. I told him that was not how it had worked with any previous car I had purchased but he insisted that was Southtowne's policy. Unfortunately, I trusted him and signed the paperwork. I called my car insurance company the next morning and they explained that they do not offer Gap and that the dealership should have had me sign for it at the time of purchase. I called Lee at Southtowne and explained what the insurance had said. He then denied telling me that I was to get the Gap from my insurer. I reminded him that he had video recorded the transaction and asked to speak to his supervisor. Lee then told me that there was no one at the dealership higher in his department than he was. He started yelling that he had never told me anything about not offering Gap. I asked for the name of the general manager so that I could request that the video be pulled. Lee said that he did not have the name of the GM. I said, "You're telling me that you don't know the name of your boss?". Again, Lee began yelling and refused to give me the name of the General Manager of the dealership. When I continued to insist on speaking with someone else, Lee then slammed the phone down and hung up on me. I called again and was connected to a man who claimed to be the head of the financing department. He was very apologetic and gave me the name & number of the General Manager, Charlie. I left a message. Charlie called me back and said that he was going to speak with Lee and that the video recording would be pulled because Southtowne most definitely offered Gap. He said for me to call my financing company and ask if they could add gap to my loan amount. They said they could only do it if I paid a flat $4,000 Gap fee. I'm a single mother & unable to pay a large sum payment. I spoke with Charlie again and he said he was going to see what else he could do. 2 weeks went by with no response. Then a month, two months. I called repeatedly and left messages. I could never get Charlie to return my call. On August 31st, I was in a serious car wreck that totaled my 2020 Tuscon. Of course, I still did not have Gap insurance due to the false information given to me by Lee Faulk and the lack of action on the part of Charlie. My car insurance covered all but $4,100 of my loan amount for the vehicle. Now, I am having to pay monthly payments due to no Gap insurance in addition to the payment for the vehicle I had to purchase to replace the Tuscon. I called Charlie multiple times over the course of several weeks following the wreck concerning the situation. He never returned my calls. The entire conversation and lie from Lee Faulk could have been heard if Charlie had pulled the recording like he claimed he would. I will share my story on every review source until the situation is resolved. I hope that my experience will spare another single mother from having to face what I have had to endure. More

Nikki was simply amazing. She made having a flat tire less frustrating. Her level of customer service was refreshing. Very friendly services Thank you very much less frustrating. Her level of customer service was refreshing. Very friendly services Thank you very much More

Work was done in a timely fashion. The quoted time was about right. No high pressure to have the extra work done on my car about right. No high pressure to have the extra work done on my car More

Was a great experience!! Damian said what he could do and did it. Very happy with all the people we worked with. They made the experience painless. did it. Very happy with all the people we worked with. They made the experience painless. More

Had an engine blow during a trip to Florida. Allen Bruce and owner Steve arranged to have a loaner sent by flatbed to me in Florida, picked up my car and returned it to Newnan where they replaced the engine and owner Steve arranged to have a loaner sent by flatbed to me in Florida, picked up my car and returned it to Newnan where they replaced the engine. They also reimbursed me for my expenses with towing, rental car, and overnight stay at a hotel while traveling to my vacation condo. Cannot say enough about the great service I received. Thanks a million Allen & Steve!!!! More

Scott was both professional and personal dealing with us on our purchase which we appreciated greatly. We would recommend him to any of our friends or relatives. Southtown Hyundai should be proud to have hi on our purchase which we appreciated greatly. We would recommend him to any of our friends or relatives. Southtown Hyundai should be proud to have him on their staff. More

Everyone was very helpful and they did an excellent job on my car. It was ready before the time frame that was given. Thanks again for everything! on my car. It was ready before the time frame that was given. Thanks again for everything! More

We were never pressured and our sales consultant, Johnny O, was outstanding. The dealership was patient and easy to work with. It's not often you feel like you are getting an "honest" car purchase experienc O, was outstanding. The dealership was patient and easy to work with. It's not often you feel like you are getting an "honest" car purchase experience but this was definitely one of them. More