Southway Ford

Jorge has a Black Belt in Customer Service After 40 plus years in the retail service industry; it is so good to see a young man who knows the secret to success is GREAT CUSTOMER SERVICE. It see After 40 plus years in the retail service industry; it is so good to see a young man who knows the secret to success is GREAT CUSTOMER SERVICE. It seems ironic that you go to a so called "service dept" at other dealership, and get anything BUT SERVICE. Mr. Diaz certainly is an asset to your Facility! More

Always helpful and friendly Always friendly and helpful. Service is always quick and very professional. I always buy our cars here and have them serviced. Keep up the excellent w Always friendly and helpful. Service is always quick and very professional. I always buy our cars here and have them serviced. Keep up the excellent work. More

Mac Haik is awesome! We have purchased our last three vehicles at Mac Haik! No place like Haik!!! Price, friendliness, personal interest in our needs was very important to We have purchased our last three vehicles at Mac Haik! No place like Haik!!! Price, friendliness, personal interest in our needs was very important to our success in finding the perfect car!! More

Quick Lane Exceptional Service I always take my 2017 FORD edge for its regular oil change and as always exceptional service and customer service. Great atmosphere Thank you Brain. I always take my 2017 FORD edge for its regular oil change and as always exceptional service and customer service. Great atmosphere Thank you Brain. More

Service The dealer ship is great. Friendly people, and just nice all around. What I took my car in for, a part had to be ordered, it’s been 3 weeks and I have The dealer ship is great. Friendly people, and just nice all around. What I took my car in for, a part had to be ordered, it’s been 3 weeks and I have heard nothing from them. More

Thankful Thank you for helping us get a truck. We are enjoying the truck. Tony was very helpful and patient with us. Thank you so much. Thank you for helping us get a truck. We are enjoying the truck. Tony was very helpful and patient with us. Thank you so much. More

EXCEPTIONAL SERVICE!!!! I am very satisfied with service. From start to finish. From the moment I submitted more info on vehicle that I chose online to the drive off. The sal I am very satisfied with service. From start to finish. From the moment I submitted more info on vehicle that I chose online to the drive off. The salesman that worked with me got me everything that I wanted and then some. I have never dealt with a dealership that went above and beyond what I wanted or even knew I would like or want. I absolutely love my new vehicle and the extra options. Again from start to finish was a experience I would definitely do again when it is time for another vehicle. 4hrs from home..... a drive well driven for the savings and the complete honesty and no pressure sales. Kalahant Cebollero was very respectful and when it's time for another vehicle he is the one I will be looking for. More

Customer Service is Poor The customer service at the service desk is poor. Men are sitting around staring around and customers have to get their attention to get their attent The customer service at the service desk is poor. Men are sitting around staring around and customers have to get their attention to get their attention. We are already stressed out because our vehicles need repair much less to struggle to get someone to help you. For a huge dealership like Ford the service men holding up the walls there at the desk need customer service training. After I received my vehicle back the technician completely tore off my sun visor off my windshield I was upset about this. The young man named Leo at the quick lane is very attentive to greet customers. More

Buyers beware We spent an entire day there, a whole day, and they were unable to help us until the last 1/2 hour before closing only to LIE about everything we disc We spent an entire day there, a whole day, and they were unable to help us until the last 1/2 hour before closing only to LIE about everything we discussed, from payments to costs to down payment amount. Our sales guy was swapped without our consent and we were told we had no choice but to accept the new guy. Then they swapped cars on us at the very end of the deal and gave us wrong vin numbers for insurance. They lied about total costs and forced us to skip car detail because everything was closed. After posting an honest review they offered a bribe to ask us to lie about our experience and change our review from a 1 star to a PERFECT 5 star. Worst customer service ever. More

Great My sales rep was Julian. He Did an mazing job at finding the truck I wanted for the price I wanted. I would highly recommend. My sales rep was Julian. He Did an mazing job at finding the truck I wanted for the price I wanted. I would highly recommend. More