Southwest INFINITI

We purchased a maintenance plan from this dealership when we bought our vehicle, which included oil changes and tire rotations. (Buying the vehicle from them was a huge mistake in the first place.) Since the we bought our vehicle, which included oil changes and tire rotations. (Buying the vehicle from them was a huge mistake in the first place.) Since the services were paid, we have gone back to them for oil changes, with the most recent one done in April 2026. A few days ago, we needed another oil change, but we were out of town, so we went to the Infiniti dealership in Salt Lake City near us then, on June 29, 2026. The technicians there informed us that the previous oil change had damaged the oil pan, and they even showed us a photo of the issue. When we returned to Houston, we brought this information to the Southwest Infiniti service department. Instead of addressing the problem or acknowledging what the Salt Lake City dealership found, they told us we were no longer welcome—simply because we had previously left an honest negative review about their service. The Salt Lake City dealership’s findings clearly support our concerns, yet Southwest Infiniti refused to even look at the issue. Their reaction speaks volumes about their attitude. It’s hard to believe we’re the only ones they’ve treated this way; it seems more likely they try to suppress negative feedback to keep their ratings artificially high. I would strongly advise others not to go there. More

Hello, I just want to let you know I purchased my truck from infinity dealership. Thinking I can trust infinity for what they stand for, and when I got home, the driver's side bumper in the rear came loos from infinity dealership. Thinking I can trust infinity for what they stand for, and when I got home, the driver's side bumper in the rear came loose the same day, I drove it home. It looked like somebody backed up into it at the dealership.And did not notify me.of the damage. Two weeks later it starts to overheat, so I add more coolant, 2 more weeks later, it starts to overheat again and more coolant. But now I can identify it's leaking. And supposedly I paid twenty five hundred dollars because they did a full inspection on this vehicle, which I think is a lie. So four weeks in and I can't even drive it till we get this overheating issue fixed. It's sad to say that this is the kind of expectations we have to carry with the name brand of a dealership. I did reach out and send pictures to my sales guy but never received a response back. I would think twice about purchasing any vehicle from this dealership. More

Told no accidents! ! Auction photos show a very different story!! Told it was a trade ! Auction photos show a very different story!! Told it was a trade More

My family has been repeat customers at Southwest Infiniti for the past 10 years + but it's safe to say that will no longer be the case after the experience I had last week with the service departmen Infiniti for the past 10 years + but it's safe to say that will no longer be the case after the experience I had last week with the service department. Last Monday, I brought my 2015 Q50 in for a 4 wheel alignment service. While completing the service, they found that one of my control arm was in need of repair and due to this they could not complete the service. Yet, I was still charged full price even though they did not fully complete the service and when asked if I could bring the car back the next week after getting the control arm fixed, I was told that I would be charged again even though I never received the service that I paid for in the first place. This experience has been very frustrating and I have expressed my concern to the dealership but they have not been willing to resolve my concern. My only desire is to have a full alignment completed on my vehicle since that is the service I paid for; not a partial completion. As it stands today, the management of this facility agrees with collecting funds without providing the service. Therefore, if you were considering bringing your vehicle to this location for your needed repairs, you may want to reconsider. I would truly hate for you to have a similar experience since they are satisfied with charging full prices for doing half the work. It just appears that collecting the $400+ fee was more important to them than doing the right thing. More

I had an absolutely fantastic experience at this dealership! The team was outstanding, incredibly friendly, and went above and beyond to make the car-purchase process smooth and enjoyable. From thei dealership! The team was outstanding, incredibly friendly, and went above and beyond to make the car-purchase process smooth and enjoyable. From their professionalism to their genuine care for customers, everyone I interacted with made me feel valued and confident in my purchase. I highly recommend this dealership to anyone looking for a top-notch experience with great people! More

This dealership is awesome leased 4 cars from them in 2 years and every single time it was AAAAA+++++ not a single complaint my sales guy Shah Ahmed and his management team are very professional and experi years and every single time it was AAAAA+++++ not a single complaint my sales guy Shah Ahmed and his management team are very professional and experienced and always make me a great deal and I was referred to them by a family friend who spoke highly about them and now I m a customer for life Highly recomend this dealership if you want 5 star service go here More

PAY ATTENTION TO THIS REVIEW! !!Look at the review from June 13, 2023 where they slip the lojack, tint and paint protection add-ons to the price. They tried the same thing with me !!Look at the review from June 13, 2023 where they slip the lojack, tint and paint protection add-ons to the price. They tried the same thing with me and i caught them ahead of time. They then refused to sell me the car and added $3000 more to the asking price and shortly told me the car was sold. THE ABSOLUTELY WORST CAR DEALER I'VE EVER EXPEREIENCED!!! More

We purchased an Infiniti-Certified-Pre-Owned (CPO) QX60 from this dealership earlier 2023. From the experiences with them and the Infiniti US Headquarter, we wouldn't purchase another Infiniti again. If we from this dealership earlier 2023. From the experiences with them and the Infiniti US Headquarter, we wouldn't purchase another Infiniti again. If we had to, we would not get it from this dealership. If we had to deal with them again, we would ask for anything writing before signing anything or putting down the first dollar. During paper-signing, the person doing the paper works told us that, since it’s a CPO, the vehicle was checked thoroughly: they would’ve repainted any color mismatches, fixed any dents and anything big or small; and, we could bring it back if we found any problems, they would fix it. He continued, pushing us into purchasing the “bumper-to-bumper warranties”. Many people who bought vehicles from them would have heard of the same. A few weeks later, we noticed a problem with rear bumper. We contacted them for repair. Because of the three-month and the bumper-to-bumper warrantees, we thought they should’ve taken care of it. But, no. They wouldn’t do anything about it. We were finally able to talk to a sales manager, Mak Khan. We told him what we were told. He then asked us, “do we have any proof of that?” We knew then we were skewed. He later told us that the “bumper-to-bumper-warranty” DOES NOT include the “Bumpers”. He said he would, as doing us a huge favor, try to fix it. Despite his attitude, we were fine if it was fixed properly. But sadly, the problem came up again soon after their fixes. We contacted them again. This time, Mr. Khan said we should’ve checked it thoroughly before purchasing and suggested us using our insurance to cover the repair, implying us caused the problems! What a wild, baseless, and insulting accusation! Knowing that going nowhere with them, we contacted the Infiniti’s USA Headquarter. The HQ representative asked us to bring the vehicle back to the dealership. They replaced a bumper-bracket that time. It seemed alright initially, but, the problem came up again. We contacted the HQ again. Another representatives, Ms. Wendy and Ms. Adia, handled the case. From them, we found where the Infiniti stands on customer services. From Wendy, we learned what it meant when they said something need to be replaced within certain time period or certain mileage. She, thus Infiniti, said if the customer is paying for that item, it’ll be whichever comes first; and, if they need to pay for it, it’ll be the one that comes later. Because we were asked for the “proof” of whatever we were told by dealership, we always asked for everything in writing. But we never got one. We thought Ms. Adia, the supervisor, will be different when she said she would summarize the phone conversions in an email. But, she’s never sent it. They asked for proof of conversations to provide service, but they refuse to give out one! The other incident we had with this dealership is about the license plate. During signing, we were told we should get the plate in about 6 weeks. We did not get it two month later. They gave us the second temporary plate before the first one expired. We still hadn’t received it one month into the second plate. We called them for about a week, and were told every time someone would contact us. No one ever did. We had to raise our voice before we could talk to someone other than the front desk, Mr. Boatman. He told us they just got the title, and we should get the plate soon. (Unbelievable! They got the title three months after it was sold!) One week before the second temporary plate expired, we contacted Boatman, but didn’t get any responses from him for several days. Eventually, someone else called, saying the plate is ready. We're really bothered by the ways they handled the case. If we could redo, we would have spent a bit more for the real luxury line of vehicles, like Lexus, Acura, or even Genesis, instead of this wannabe; or a bit less for Honda or Toyota, would've got a better-quality vehicle either way. And, we would get it elsewhere. More

Called about used 4runner to confirm availability, advised it was. Told salesman I would be there in about 2 hours as I live about 90 miles away. Having been driving awhile and in Houston already, I advised it was. Told salesman I would be there in about 2 hours as I live about 90 miles away. Having been driving awhile and in Houston already, I receive a call from Doug saying the vehicle is supposed to go to auction. I ask why and Doug stated the 4runner is not worth fixing to sell and will not pass inspection. I told Doug I am almost there and will be there and would like to know what is wrong with it. When I arrived, Doug says to me that he told me it was going to auction and could not legally sell it without going to auction, not exactly what he said. I told him I still want to know what actually is wrong with it, no answer. This is 2011 4runner with barely over a hundred thousand miles. Pictures show it very clean inside and out. I saw in person through a fence and was very clean. I get call while driving home from internet sales manager asking how meeting with Doug, I advised her of what went down about car and Doug was to have manager call, none did. I told her that I believe that car was kept for employee or friend of employee. She advise that she would check and follow up, never happened. Sad thing, it was veterans day and was searching for a car for my veteran brother that rolled his 4runner on a cross country trip. More

I appreciate all you did Mr Leroy and salesman Sel. .Helping. me make my new car purchase on My...new car today 9.19.23..You guys and this location.Rock..I will.refer my family to this location.. .Helping. me make my new car purchase on My...new car today 9.19.23..You guys and this location.Rock..I will.refer my family to this location.. More