Southwest Kia - Mesquite

Sale based off of lies We agreed to buy this Honda only after being told we would be receiving two keys. I even said I wasn't signing if we didn't get that second key, and Eli told us they had it and could after being told we would be receiving two keys. I even said I wasn't signing if we didn't get that second key, and Eli told us they had it and could come back to pick it up since the key department was already closed. Instead, we were given one off-brand replacement key with a weak signal and no remote start, not the original OEM key. When we went back to ask about the second key, the front desk told us, "We never give two sets of keys on used cars," which completely contradicts what we were told during the sale. In text messages, Eli said he was trying to get management approval for the second key and the floor mats and later said both were denied, even mentioning the previous owner was supposed to return the key, another contradiction to their story of having it in their possession. On top of that, before signing we pointed out a tear in the interior flooring and were told it would be taken care of, and that hasn't been addressed either. At this point it just feels like things that were discussed before signing suddenly changed after the deal was done, and we just continue to get a runaround. Update: It's been 4 weeks since I made and posted this review on Google, and they have yet to reach out or do anything about it. More

Kia mesquite were very helpful and patient in helping me find my dream car! Thank you Emiliano! find my dream car! Thank you Emiliano! More

Christopher our salesman and Kelvin the Finance Mgr made us feel like family. They were professional, knowledgeable and a joy to work with. This was the best car buying experience we’ve ever had! Thanks guy us feel like family. They were professional, knowledgeable and a joy to work with. This was the best car buying experience we’ve ever had! Thanks guys!! More

Their service was beyond my expectations. Keep it up and you will have a customer for the life of my car!!! Keep it up and you will have a customer for the life of my car!!! More

Larry Lyons was very nice gentleman answer all of my questions. Dealer ship was very clean and all personnel was very attentive. questions. Dealer ship was very clean and all personnel was very attentive. More

This dealership is all about service when they want your new car buyer survey but afterwards they don’t have time to listen or help you. Our daughters oil service light never came on when we called them and new car buyer survey but afterwards they don’t have time to listen or help you. Our daughters oil service light never came on when we called them and asked about it they said sorry your free service expired two months ago. And when asked why the light didn’t come on they said we don’t know and our techs don’t even know how to disable that so they couldn’t have done it. But we are happy to change your oil for $100. More

I. Don't have time to write a review about the dealership. I have been leasing cars since 2016, there has been challenging situations, however they are solved. dealership. I have been leasing cars since 2016, there has been challenging situations, however they are solved. More

Fast and friendly work. Vehicle ready quickly and back on the road. Would recommend Mesquite Kia Vehicle ready quickly and back on the road. Would recommend Mesquite Kia More

My Service Technician was Brett and he is very professional and attentive, VERY GOOD SERVICE! professional and attentive, VERY GOOD SERVICE! More

Jerry was nice and took care of us. Few points I’d appreciate was more attention to detail. It was our first time at Kia and it felt like we liked the car thats why we got it but didnt Few points I’d appreciate was more attention to detail. It was our first time at Kia and it felt like we liked the car thats why we got it but didnt know enough about Kia or it felt incomplete. Jerry was still super nice though and personable even though we got out late, he made sure we at least are knowledgeable with the car. Thank you jerry :) More