Southwest Kia - Mesquite

"Excellent customer service! The team was professional, friendly, and got my vehicle serviced right on time. Thank you southwest Kia The team was professional, friendly, and got my vehicle serviced right on time. Thank you southwest Kia More

They were very helpful during the sale of our vehicle and equally a supportive afterwards equally a supportive afterwards More

Great professional customer service! I had a great purchasing experience from beginning to end. Highly recommend the Mesquite Kia team. I had a great purchasing experience from beginning to end. Highly recommend the Mesquite Kia team. More

They did not pressure me into getting something done that will need to be done in the future. Did not take too terribly long getting my oil changed and tires rotated. will need to be done in the future. Did not take too terribly long getting my oil changed and tires rotated. More

Preston was the best! He offered me a ride to work where the other Kia did not. The oil change took less time in Mesquite than the dealer where we bought both our vehicl He offered me a ride to work where the other Kia did not. The oil change took less time in Mesquite than the dealer where we bought both our vehicles. We will definitely be coming her from now on. Thank you Preston for making this a better experience. More

I walked in with a detailed offer on a vehicle at 7:30 pm and we had a deal by 8:15 on my terms and they had me out of the dealer by 9:15. I loved everyone I encountered, including my sales guy and the F&I and we had a deal by 8:15 on my terms and they had me out of the dealer by 9:15. I loved everyone I encountered, including my sales guy and the F&I guy who were both so professional and no nonsense. The best car buying experience I've every had. More

They served us with excellent service and provided the uttermost amazing customer service. Everyone was brilliant, thanks to everyone in the dealership! uttermost amazing customer service. Everyone was brilliant, thanks to everyone in the dealership! More

Great service and good quality of dealer always my first choice will and had recommended to all my friends choice will and had recommended to all my friends More

Sale based off of lies We agreed to buy this Honda only after being told we would be receiving two keys. I even said I wasn't signing if we didn't get that second key, and Eli told us they had it and could after being told we would be receiving two keys. I even said I wasn't signing if we didn't get that second key, and Eli told us they had it and could come back to pick it up since the key department was already closed. Instead, we were given one off-brand replacement key with a weak signal and no remote start, not the original OEM key. When we went back to ask about the second key, the front desk told us, "We never give two sets of keys on used cars," which completely contradicts what we were told during the sale. In text messages, Eli said he was trying to get management approval for the second key and the floor mats and later said both were denied, even mentioning the previous owner was supposed to return the key, another contradiction to their story of having it in their possession. On top of that, before signing we pointed out a tear in the interior flooring and were told it would be taken care of, and that hasn't been addressed either. At this point it just feels like things that were discussed before signing suddenly changed after the deal was done, and we just continue to get a runaround. Update: It's been 4 weeks since I made and posted this review on Google, and they have yet to reach out or do anything about it. More

Kia mesquite were very helpful and patient in helping me find my dream car! Thank you Emiliano! find my dream car! Thank you Emiliano! More