Southwest Kia - Mesquite

BEWARE! We picked out a truck and the salesman accepted our offer on the phone and told us to come back and they would do the deal. We were very specific about our offer and even said "we were going to wri our offer on the phone and told us to come back and they would do the deal. We were very specific about our offer and even said "we were going to write the check for $9000 total and he said yes. We got back and he passed us off to someone else & they would not honor the price. Tried to get another $500+. Salesman lied, very dishonest dealer. I have been in the retail business for 30+ years and if my salesperson has ever given someone a price on any product then we would honor it, no matter what, even if it was a mistake and we would lose money. I know they would have made at least $2000 on that truck. It appeared to my son and I that this was something they normally do at this dealership so I would warn people to beware of this dealership. More

My boyfriend and I bought a new car with Reggie and he was GREAT! He was so friendly, made sure we knew everything about our car, answered every single question, and made sure we didn't leave unhappy. He was GREAT! He was so friendly, made sure we knew everything about our car, answered every single question, and made sure we didn't leave unhappy. He called to check up on me twice after I left, and even gave my boyfriend a very funny nickname so he would be sure to remember him. He is definitely someone I would recommend and I feel so fortunate to have my pretty new car :) We got the car at an AWESOME price, and it had absolutely everything I wanted inside. Reggie even drove to another dealership to pick it up while we were finishing up with finance! Great guy! More

Kelsey has been a pleasure to work with, he's always been very helpful, informative and very polite, he stays on top of things and will get answer for you in no time flate. If he's not sure he finds out righ very helpful, informative and very polite, he stays on top of things and will get answer for you in no time flate. If he's not sure he finds out right away, while you are there. He has gone above and beyond for me, I would highly recommend him. More

Jerry Tonubbee was completely patient, courteous and we never felt "played". He dealt with us honestly and even while working out the numbers, he never did the "come on,you're killing me on the price, my never felt "played". He dealt with us honestly and even while working out the numbers, he never did the "come on,you're killing me on the price, my family's gotta eat too" routine. We have complete trust in Jerry, and truly recommend him. I never knew I could trust someone in Sales, let alone car sales. But Jerry is awesome! When we're ready to buy again, we're going straight to him! Thank you Jerry!! More

I had a wonderful experience with Southwest Kia in Mesquite. I had not bought a new car in over 11 years and I am so glad that I chose this dealership. Kevin Cole was an awesome salesman. He greete Mesquite. I had not bought a new car in over 11 years and I am so glad that I chose this dealership. Kevin Cole was an awesome salesman. He greeted me at the door and listened to what I wanted and delivered. He informed me of all the perks of my wonderful Kia Sorento before I drove the car off the lot. He was very personable and respectful. He really seemed genuine about wanting this to be a wonderful experience for me. He was knowledgeable about the vehicle and was just a great overall person. He was patient and made sure that I was not pressured into anything. I have no regrets about purchasing my vehicle from this dealership. I liked the fact that Kevin was a hard worker, and really down to earth. Kevin wanted to make my purchase as easy as possible and this is all before the financing was even discussed. I really appreciate him for everything. Tim from the financing department was nice as well. I felt like a valued customer from the time I stepped foot in the door. Everyone that passed by made sure that they spoke even if I wasn't buying from them. I can't say enough about my car buying experience. I would highly recommend this dealership and especially Kevin as a saleman. More

TO WHOMSOEVER IT CONCERNS, DEALER RATER, KIA, THE MANAGEMENT AND MR.BILL DICKERSON, CEO: IT WAS OUR PLEASURE MEETING KEVIN, MR.WONDERFUL OR WE WANT TO CALL HIM, MR.PLEASANT. HE GREETED US WITH A MANAGEMENT AND MR.BILL DICKERSON, CEO: IT WAS OUR PLEASURE MEETING KEVIN, MR.WONDERFUL OR WE WANT TO CALL HIM, MR.PLEASANT. HE GREETED US WITH A SMILE AND MAD US FEEL COMFORTABLE. HE IS VERY KNOWLEDGEABLE ABOUT HIS PRODUCT AND OF THE WORLD/PEOPLE AND IS A WONDERFUL HUMAN-BEING. HE OFFERED US BOTTLED WATER AND WAS PATIENT FOR HOURS TILL THE TRANSACTION WAS COMPLETE. WHEN I CALLED HIM REGARDING "CARGO COVER" FOR KIA-SOUL+, HE WAS READY TO HELP ME OUT AND WENT TO PARTS DEPARTMENT WITH ME AND GOT THE PART ORDERED TO SATISFY ME. (MR.BILL DICKERSON -CEO, IT IS AMAZING WHY YOU DIDN'T KEEP THE CARGO COVER AS A STANDARD ITEM FOR ALL KIA-SOULS AND ANY OTHER VEHICLES OF YOURS. KINDLY MAKE THIS A "STANDARD ITEM". DO GIVE ME DUE CREDIT FOR THIS SUGGESTION AND KINDLY DO IT. NO ONE WANT THEIR BELONGINGS SEEN BY WRONG PERSONS INTENDING, BREAK-INS). HE HAS TAKEN INTEREST IN MY NEEDS FOR A SECOND KEY AND HAS ORDERED IT. HE IS KEEN TO HELP. I SHOWED HIM THAT ALL KIA SOULS "FRONT DRIVER SIDE DOOR" DOES NOT CLOSE WITH THE TOUCH OF A FINGER, LIKE THE OTHER THREE DOORS. HE WAS KEEN TO GET IT ATTENDED ON MY VISIT NEXT WEEK WHEN I PICK-UP THE SECOND KEY. WHEN I TOLD KEVIN (MR.WONDERFUL) THAT "KIA" MFG-DEPARTMENT SHOULD CONSIDER A MANUAL ROLL UP HANDLE FOR ALL POWER WINDOWS, SHOULD NEED ARISE AND THE BATTERY IS DEAD DUE TO FLOODING SITUATION OR WHATSOEVER REASON, HE LISTENED VERY KEENLY/PATIENTLY. (MR.BILL DICKERSON (CEO),I STRONGLY RECOMMEND THIS ADDITION TO ALL YOUR VEHICLES...LET ME KNOW WHEN YOU DO IT AND GIVE ME DUE CREDIT FOR IT). LONG AND SHORT, KEVIN COLE DESERVES LOT OF PRAISE, AWARDS, RECOGNITION FOR HIS TALENTS, KNOWLEDGE AND PLEASANT PERSONALITY. HE IS A GUY WHOM YOU LIKE TO HAVE AS YOUR LEADER. EXCELLENT WORK, KEVIN. KEEP IT UP!! WISHING SUCCESS ALWAYS. AMEN. (KINDLY SEND A COPY OF THIS TO MR.BILL DICKERSON-CEO AND A COPY TO ME. THANKS. BEST REGARDS, RAFI AND SHAHNAZ FARUKHI More

I hate buying cars. However, my overall experience at Southwest Kia was superb. Kevin, my salesperson, is a friendly, down-to-earth guy who wants to sell cars. If you're looking for a guy to work hard fo Southwest Kia was superb. Kevin, my salesperson, is a friendly, down-to-earth guy who wants to sell cars. If you're looking for a guy to work hard for you, Kevin is your man. I have bought many cars, and I can't recall actually speaking to a sales manager in person. They seem to hide in the shadowy corners of the dealership hashing out their plans to ensnare their next victim. Keith, The sales manager at Southwest Kia, was accessible and made a point to speak to me personally to fully understand how to construct an agreement we were both happy with. Signing the paperwork is my least favorite part of buying a car. There is always something that comes up that makes me feel as though I am being swindled. Byron, was very accommodating through the entire process. My only complaint on the whole experience was the time it took to purchase the vehicle. I know buying a car isn't like buying a hamburger, but I felt it could have been expedited a bit. Because of this, I gave them a 4 (GOOD) on Overall Experience. I walked into the dealership ready to buy, and I walked out with my new van, and with a deal (and payment) I am happy with. I've never taken the time to recommend a dealership before, but Southwest Kia have some good people working for them. Go check them out. More

We researched what kind of car we wanted and prepared an offer. What we appreciate the most is that Kevin submitted our offer and it was accepted. We were prepared to defend our choices, but we were respec offer. What we appreciate the most is that Kevin submitted our offer and it was accepted. We were prepared to defend our choices, but we were respected. Thank you for a positive car buying experience. More

Went seeking a new vehicle to replace my old one. Spent the better part of the day wheeling and dealing, but throughout it all received nothing but friendly and courteous service from all of the folks ther the better part of the day wheeling and dealing, but throughout it all received nothing but friendly and courteous service from all of the folks there. Every question was answered, and even some topics I wouldn't have thought to ask about. More

Wow! Buying a car CAN be an enjoyable experience. When I entered Southwest Kia (Mesquite) I was extemely bitter about past car buying experiences. Kevin greeted me and put me at ease with his easygoing c I entered Southwest Kia (Mesquite) I was extemely bitter about past car buying experiences. Kevin greeted me and put me at ease with his easygoing charm and nature. Gone was the "slick, car salesman image." I felt like he was a real person that not only benefited from HIM making a sale, but by ME being pleased with my purchase of a new car. All of the personnel I encountered were honest and respectful. Customer service has not died! It was a one stop shopping venture---Lee, the insurance agent, got me a great deal on my house and car insurance and I changed from my current insurance carrier. They were honest about my trade in and acknowledged and honored the gift certificates or coupons I presented to them. Keith, (management) was also quite friendly and trustworthy. Thank you for making this new venture a postive experience and I HIGHLY reccomend this new dealership. A 10, Kevin! More