Southwest Kia - Mesquite

Jerry was very pleasant to work with and knew his trade very well. He took good care of me throughout the whole purchase process. He even moved everything out of my old car into my new car while I was wo very well. He took good care of me throughout the whole purchase process. He even moved everything out of my old car into my new car while I was working with the finance people. Jerry also took me over to the service department to meet the service manager to talk about what my car will need in the future. I had an all around excellent experience with this dealership. More

Jerry Tonubbee is primarily the reason why we ultimately purchased our new Kia Sportage. He was very attentive, courteous and patient with us. He also illustrated his knowledge and ability to educate us on purchased our new Kia Sportage. He was very attentive, courteous and patient with us. He also illustrated his knowledge and ability to educate us on the Kia inventory. Jerry represented his dealership in a very professional manner. More

We did not plan on really buying a new car, but we did. Kelsey Allen helped us with our purchase, Kelsey's personality is exceptional along with his knowledge of the Kia product. He answered all questions Kelsey Allen helped us with our purchase, Kelsey's personality is exceptional along with his knowledge of the Kia product. He answered all questions we had with confidence and kindness. We returned the next day to pick up some items in our old car and had the priviledge of meeting Gary Wells. Gary Wells is an intelligent and good person, he knows his Kia and he knows how to sync !! He helped us so much and made us feel "not stupid" regarding setting up our car. We enjoyed our expeience and I hate buying a car. Thanks Kelsey and Gary. More

I have had several trips to the dealership for nails in my tires. Michael was very helpful each time. I have had a couple of other issues with the car, and I always look for Michael now when I need help. my tires. Michael was very helpful each time. I have had a couple of other issues with the car, and I always look for Michael now when I need help. He explains everything and lets me know the progress as my car is being repaired. I am disappointed with a few of the things that have already broken on the mini van that we purchased new in 2007. The door handle broke, which Michael helped me get fixed promptly. We have also had the handle on the ceiling in the interior of the van pull out and the small mirror that pops out of the ceiling at the front of the car has a broken hinge. These are not things that have been used much and I was surprised that they have broken already. I have not asked to have them fixed because they are not vital to our use of the car, and I was not sure that they would be under warranty. More

I LOVE THIS PLACE!! I have come to Gary for all of my service needs since I bought my car in March of 2010. Gary and his entire staff are always very personable and prompt. I have always left there with service needs since I bought my car in March of 2010. Gary and his entire staff are always very personable and prompt. I have always left there with a smile on my face. I would not dream of taking my care anywhere else for any type of service. More

Byron and Reggie were so nice, caring, and very honest guys! Had a wonderful buying experience with these guys!!! I would recommend this dealer to anyone!! Ask for Byron or Reggie! Byron was wonderful and guys! Had a wonderful buying experience with these guys!!! I would recommend this dealer to anyone!! Ask for Byron or Reggie! Byron was wonderful and a joy to work with! Reggie was wonderful too but Byron was my favorite More

MICHAEL IS EXCELLENT AT CUSTOMER SERVICE AND I ALWAYS LOOK TO WORKING WITH HIM EVERYTIME. GIVE HIM A RAISE OR PROMOTION HE IS VERY DESERVING OF IT.I GAVE THE RATING I GAVE BECAUSE EVERYTIME I COME YOU AL LOOK TO WORKING WITH HIM EVERYTIME. GIVE HIM A RAISE OR PROMOTION HE IS VERY DESERVING OF IT.I GAVE THE RATING I GAVE BECAUSE EVERYTIME I COME YOU ALL HAVE ALWAYS GIVEN CLEAR AND ACCURATE SERVICE AND HAS NEVER INCONVENIENCED ME! EDDIE SCAGGS More

Jerry Tonubee greeted us and made us feel welcomed. He asked about our needs and gladly showed us what we came to look at which was a Kia Soul. He immediatly went and retrived the keys so that we could lo asked about our needs and gladly showed us what we came to look at which was a Kia Soul. He immediatly went and retrived the keys so that we could look at the car. He suggested we take it for a test drive and quickly came back after making a copy of my license. He is a natural salesmen that is friendly and caring to the customer. He is good at his job as I am a tough sale as he discovered. He did a wonderful job and I will definately recommend him to my family and friends. Thank you Jerry! you made our experience a pleasant one. More

Had them inspect, mechanically refurbish and detail a used 2004 Rio Cinco for my son. They seemed thorough and responsive. replaced some electronic components, full fluid flush and replace for all syst used 2004 Rio Cinco for my son. They seemed thorough and responsive. replaced some electronic components, full fluid flush and replace for all systems, timing belt, spark plugs and valve cover gasket replacement. Had a bit of a delay with parts, but that's to be expected with a 6 year old car. Car was clean when I picked it up and it runs great. As good or better than any other dealer I have taken my vehicles to for service. More

I do and would recommend this Service Department to anyone. The people are friendly, honest and make good professional recommendations about my van. If there are multiple needs to my van, they are ve anyone. The people are friendly, honest and make good professional recommendations about my van. If there are multiple needs to my van, they are very helpful to prioritize them for me to match my pocket book and return visits. If there is a question about the work, Mike Estrada is ready and willing to check things out and make adjustments if necessary. When he is not available, Michael, Jeff and Gary are willing to assist. I use my van all the time and travel throughout Texas, Oklahoma and Kansas for church meetings. I trust them to get my van in tip top shape for my trips and or around Dallas with my infant, now toddler granddaughter; so there is little or no risk of it breaking down on the road. I feel very comfortable about coming here to Southwest KIA-Northwest and can ask any kind of questions or ask mechanical explanations without feeling inferior. Whenever I need to leave my van for more than four hours, I have appreciated the shuttle service and Israel who drops and picks me up. The waiting area and Jeff’s coffee accommodates me. My granddaughter who loves the children's play area often does not want to leave when my van is ready. When I come to Southwest KIA it is like visiting family friends again. I know all of the service advisors, manager and most of the mechanics by name; and they know mine. It is good to be appreciated as a loyal customer and I especially thank Joe Gonzales who convinced me several years ago to come to this location. He also has the customer's heart in mine as he sponsors Customer Appreciation Day events, cook outs and coupon mail out flyers as well as personal consultation about my vehicle, when necessary. The extended hours has also made it available to stop by while in the area for an oil change. As a retired public school educator and administrator, I love and need to stretch my dollar. In 2004 I purchased my brand new KIA Sedona and now with ritual 3,000 mile oil changes, occasionally belt changes, etc., I now have 147,700 miles on my van and Southwest KIA has made this possible as my guide, consultant and friend. Thank you Southwest KIA for your service, convenience and hospitality. More