Southwest Kia - Mesquite

false advertising..never helped me..said they could..drag me down there at their location and never did help me to get a used car..even had a trade-in 2002 Kia Spectra..They are liars, they only want to brin me down there at their location and never did help me to get a used car..even had a trade-in 2002 Kia Spectra..They are liars, they only want to bring you to the dealership to waste a person's time..why I do not know..but I would never buy a used car from this dealership!! More

Very Friendly service - I worked with James Seale and Jerry Tonubbee. Both went out of their way to make sure I got the best deal possible. Jerry even drove to south Dallas to pick up the car while we we Jerry Tonubbee. Both went out of their way to make sure I got the best deal possible. Jerry even drove to south Dallas to pick up the car while we went and ate dinner... I thank everyone.Thank You More

Great Service Department. I will recommend a friend that has a Kia to this dealership. Everyone was very friendly and helpful. I have used SW Kia for all my maintenance repairs & I am very satisfied with th has a Kia to this dealership. Everyone was very friendly and helpful. I have used SW Kia for all my maintenance repairs & I am very satisfied with there work. I will continue to use this location for all my car repair needs. More

Jacob was very helpful and answered all questions completely and honestly. He went out of his way to make sure I was happy, stayed late to finish the deal and made me feel very secure in buying my u completely and honestly. He went out of his way to make sure I was happy, stayed late to finish the deal and made me feel very secure in buying my used vehicle. I recommend him to my friends all the time. More

I went in just planning to test drive a new Kia Optima. I immediately fell in love with the car, but I wasn't sure I wanted to pull the trigger. The salesmen were eager to sell me a car, but I didn't feel th immediately fell in love with the car, but I wasn't sure I wanted to pull the trigger. The salesmen were eager to sell me a car, but I didn't feel they were too pushy. My wife ended up convincing me to go ahead and get the car. The salesmen were good about getting the color and trim level I wanted, which had to be delivered from another location. They gave me a reasonable trade for my old car. I wanted the LX trim, but I also wanted the EX alloy wheels. The salesmen tried to find wheels for me, but were unable to do so at a reasonable price, claiming that loose factory replacement wheels were hard to come by. As a way of negotiating price and to help make up for the wheels, they gave me window tinting and security etch basically free of charge. Cust. Service - Jacob came out to help me immediately, and was knowledgeable enough to talk about the features of the different trim levels. He and his manager tried very hard to get the car I wanted at the price I wanted, which was difficult given that I didn't know the price I wanted! Quality of Work - In the end, I got exactly what I wanted (sans alloy wheels), and I was very comfortable with my purchase. No buyer's remorse here. They did spend a lot of time on the phone trying to get my wheels, and were able to tell me exactly why they weren't available, and were very apologetic. They got me a price and financing I felt good about. Friendliness - Very tolerant of my children and my attitude, and affable and easy to talk to. Overall Experience - The only ding here is that their "kids area" was inadequate. It's a foosball table with no ball and a handful of simple plastic toys that couldn't entertain any kids above toddler age for long. Thank goodness I had Angry Birds! The rest of the experience was quite pleasant. Price - The total came to MSRP+$4000 for tax, tag, title, and interest. Price included window tint and security etch, but did not include the oil change plan. More

We found our vehicle online and sent a request to be contacted. We received a call from Victor and we confirmed that the vehicle was still available and we advised that we would be by to take a look. Wh contacted. We received a call from Victor and we confirmed that the vehicle was still available and we advised that we would be by to take a look. When we arrived, Jerry Tonubbee assisted us because Victor was ill and left for the day. Jerry was great to work with, and although it took a little bit to come to an agreeable price (not his fault). I do recommend that in the future, dealers should not go and grab the "sales managers",as they all make you feel small and worth nothing but the mud on their shoes after you talk with them. Jerry has since followed up with me and my husband to ensure we are happy with our purchase and to let us know of some perks included with our purchase that Southwest Kia has to offer. I do not believe that it is fair that Jerry will have to split this sales profit with Victor, since we never had an official appointment with him, but I trust that Jerry will get the benefits he deserves for all of his hard work. We had been to several dealerships and this was the first one where we didnt feel attacked and left disappointed. Jerry had us driving off the lot with satisfaction. Thank you, The Gadbury's More

I followed Gary from Honda. He is very friendly and helpful. Gary goes above and beyond just plain service whiches is why I have followed him from Honda. Gary goes out of his way to make sure his custo helpful. Gary goes above and beyond just plain service whiches is why I have followed him from Honda. Gary goes out of his way to make sure his customers are happy. The most important thing to a customer besides good service is the cost. Gary has helped me get signed up for email and mail service coupons which has helped a lot in these times where everything is costly. Not a lot of service advisors would take time to walk a customers through that. Gray is very considerate of customers. Gary does not make me feel stupid about car repairs like a lot of service advisors do to women. If Gary ever leaves Kia, I will find out where he goes and follow him there. More

Juan did a great job of handling my desires from beginning to end. This is the 4th vehicle bought from this dealership and each time has brought a pleasant experience. I have had several friends p beginning to end. This is the 4th vehicle bought from this dealership and each time has brought a pleasant experience. I have had several friends purchase vehiles from this dealership based on my recommendation and I will continue to highly recommend in the future. More

I was shopping for a new car and went to about 5 dealerships in the area: Toyota, Honda, Kia, Chevrolet, and Lexus. None of them could match the inventory, quality, and price for my 2011 Kia Sport dealerships in the area: Toyota, Honda, Kia, Chevrolet, and Lexus. None of them could match the inventory, quality, and price for my 2011 Kia Sportage. I really appreciated the "no pressure" sales approach. Jerry was friendly and very helpful but let me go at my own pace w/o pressure. Everyone else has been helpful and kind in follow-up calls, welcome to Kia family, etc. I am getting ready for my first service, and know I will get qality workmanship as well. More

to let you know how excited i am with my new 2011 kia soul and how impressed i was with the knowledge,courtesy and patience of these two men. in sales and service. i am a returning or loyal customer,have soul and how impressed i was with the knowledge,courtesy and patience of these two men. in sales and service. i am a returning or loyal customer,have had nothing but supurb service whenever i've an issue with my vehicle. my previous vehicle was a 2008 kia rondo lve6. More