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Southwest Kia - Mesquite

Mesquite, TX

4.6
1,569 Reviews

1919 Oates Dr

Mesquite, TX

75150

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1,569 Reviews of Southwest Kia - Mesquite

December 02, 2021

Southwest Kia’s Service Department has excellent customer service! The Service Advisors are very knowledgeable, professional and courteous! I love my Kia Soul! More

by Carolmulkey30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Dec 06, 2021 -

Southwest Kia - Mesquite responded

Hi Carol, we're thrilled you're loving your Kia Soul! Heather and the rest of the team at Southwest Kia Mesquite work tirelessly to provide our customers with a five star experience. We look forward to seeing you again soon!

December 01, 2021

On the of service, didn't have wait long to be check in. Personal was kind and professional. Finished with the time stated it would take to service my car. More

by pareleejackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Free, Lynell Richardson, Heather Stallings, Antonio Ayala, Estefania Perales
Dec 06, 2021 -

Southwest Kia - Mesquite responded

Thanks so much for the recommendation! Our team at Southwest Kia of Mesquite was thrilled to hear your kind words, and we all look forward to seeing you again soon.

November 30, 2021

Experience was fast and hassle free! They were so caring and took care of me like family. Love my new Kia K5! More

by silviaherrarte
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina filhiol, Kelvin Peoples
Dec 03, 2021 -

Southwest Kia - Mesquite responded

The crew at Southwest Kia of Mesquite is thrilled to hear that you're loving your new Kia K5! Thank you for taking the time to leave us a review. We're so excited to welcome you to the Southwest Kia of Mesquite family, and look forward to seeing you again soon!

November 30, 2021

Service manager is very condescending. Not knowledgeable about vehicles. Won’t listen to customer. After he found he was wrong no apology. Heather was great More

by Genene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heather Stallings
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Hello Genene, Our team at Southwest Kia of Mesquite strives to provide a five-star experience for every client, every time. I'm saddened to hear that we let you down on your last visit. I’d like to learn more about your recent visit so that I can correct these processes internally. Please reach out to me at your earliest convenience at bartbezanson@lithia.com. Thanks so much and I look forward to speaking with you soon. Bart Bezanson General Manager

November 29, 2021

I was immediately taken care of by Ashley. It was was awesome! She was extremely helpful and efficient! More

by TZEL12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Adams
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Thank you for the recommendation and kind words! Ashley and the entire team at Southwest Kia of Mesquite were thrilled to hear your review. We appreciate you taking the time to let us know about your experience!

November 28, 2021

I thought they would be more friendly and have more of a professional approach. Difficult to understand what the staff said due to masks, especially if they spoke softly or lazily. The "team" did address my More

by billytagcon3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prince, Heather Stallings
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Hello Billy, thanks for taking the time to provide some insight and feedback about your last visit to Southwest Kia - Mesquite. We're happy to hear that you're satisfied with your experience. We will review your comments with our team and ensure everyone is speaking clearly while still protecting our guests and employees with masks. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

November 28, 2021

Buen servicio y muy amables y eficientes y t atienden muy rápido. La espera fue rápido . More

by PCHAYO1070
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Dec 03, 2021 -

Southwest Kia - Mesquite responded

¡Gracias por las palabras amables! Nos alegra saber que su espera no fue tan larga. ¡Agradecemos que haya elegido Southwest Kia - Mesquite!

November 27, 2021

Friendly and helpful, great communication throughout my service appointment. Received my car back cleaned and vacuumed. Will return to have recall repairs done in the near future. More

by Stevensow76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Thank you for the recommendation! We appreciate you taking the time to provide some insight to your recent visit to Southwest Kia of Mesquite. Heather and the team were happy to hear your review. We look forward to seeing you again soon!

November 27, 2021

Respectful, 100% exceeds my expectations in customer service all the time. When I decided to make that drive to Southwest Kia Mesquite I made a great decision have not been disappointed. Its been five y More

by BLAYLOCKGLORIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Free, Heather Stallings, Antonio Ayala
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Thank you so much for choosing Southwest Kia of Mesquite for your automotive needs. Heather, Tim, Antonio and the team here appreciate your continued patronage and we look forward to serving you well into the future.

November 26, 2021

Always Plesant Customer service with friendly staff with Quick service to get you in and out in a Timely manner More

by KIDDLOST73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Thanks for the kind words! We look forward to seeing you at Southwest Kia - Mesquite in the future!

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