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Southwest Kia Mesquite - Service Center

Mesquite, TX

3.3
731 Reviews
Call Service Center (469) 440-9006

731 Reviews of Southwest Kia Mesquite - Service Center

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November 08, 2021

The service was great! The only complaint was the wait. I understood because they are short handed. More

by MLUCKEY68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley-Service
Report | Print
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Thank you for the kind words, and for being patient with our team at Southwest Kia of Mesquite. Our customers' satisfaction and safety are our top priorities. Thanks again for choosing us for your automotive needs, and we look forward to serving you soon.

November 08, 2021

Service was great. From beginning to ending. No complaints about anything. Will be back again. More

by DEYLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Thanks for taking the time to provide our team at Southwest Kia - Mesquite with such valuable feedback! We're thrilled to hear that we hit the five-star service mark at your last visit, and look forward to seeing you again.

November 08, 2021

Ashely was great, but overall I am reminded again how terrible Kia service center is and why I do not want to buy another Kia. This is my 2nd visit since last May trying to get the same issue fixed. More

by Julia Macdonald
Recommend Dealer
No
Employees Worked With
Jerry Tonubbee
Report | Print
Nov 22, 2021 -

Southwest Kia - Mesquite responded

Our team at Southwest Kia of Mesquite strives to provide a five-star experience for every client, every time. I’d like to learn more about your recent visit. Please reach out to me at your earliest convenience at benjaminbazi@lithia.com or 469-886-6324. Thanks so much and I look forward to speaking with you soon. Benjamin Bazi– General Sales Manager

November 06, 2021

Excellent service department personnel. Heather Stallings is the best!! Always depend on Southwest KIA to keep me apprised of condition of my car's engine and componets. More

by paddie11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Thanks for the incredible review! We appreciate you taking the time to provide us with valuable feedback and we look forward to seeing you again soon at Southwest Kia of Mesquite.

November 06, 2021

Clean. Staff nice. Location so so with all the construction down the street. Heather nice More

by Cchays1942
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello, thank you for the kind words and for choosing Southwest Kia of Mesquite for your vehicle needs. We look forward to seeing you again soon.

November 05, 2021

They have great service reps and great sales people along with a great management team. Best dealership in Dfw More

by HARRYPOWER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynell Richardson, Jerry Tonubbee, Heather Stallings, Antonio Ayala
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia of Mesquite was thrilled to hear your kind words. We appreciate you choosing us for your automotive needs. We look forward to seeing you again soon!

November 05, 2021

Been purchasing cars for going on 5 decades .... KIA ... FAR exceeds the competition ! From the buying process, the service dept., and EVERY SINGLE TIME on occasion upon visiting .... I am treated as if I a More

by WILLIM EDWARDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Free, Lynell Richardson, Heather Stallings, Antonio Ayala
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello, thank you for the incredibly kind words. Our team at Southwest Kia of Mesquite strives to provide a five-star experience for every guest, every time. We look forward to serving you now and well into the future.

November 05, 2021

Repair of 2017 Kia Sorento's windshield wiper fluid done wrong. Paid $159 and when I took it back, they want me to pay $315. Waiting for my refund. More

by junrivera104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Greene
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia of Mesquite aims to provide a five-star experience to all our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please contact me at jasonmurphy@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to speaking with you soon. Jason Murphy Fixed Operations Manager

Nov 09, 2021 -

junrivera104 responded

Tried emailing Jason twice but address is incorrect or website rejecting my response. What else can you expect from Kia? Jason didn't even leave a phone number. So the issue festers while Kia goes on with their "Service".

November 04, 2021

Always Courteous!! Service Area is Clean my advisor Heather she is Awesome!! Take care of me More

by VERNA.MORRISON17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello Verna, thanks for the kind words! Heather is an asset to our team and everyone was thrilled to hear your feedback. Thanks for choosing Southwest Kia of Mesquite for your vehicle needs.

November 04, 2021

Didn't have an appointment but they got me in anyways and got the job done in a timely manner. More

by Hannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Adams
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello Hannah, thanks for taking the time to leave us a review. Our team was thrilled to hear the kind words and we look forward to seeing you again soon at Southwest Kia of Mesquite.

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