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Southwest Kia Mesquite - Service Center

Mesquite, TX

3.4
732 Reviews
Call Service Center (469) 440-9006

732 Reviews of Southwest Kia Mesquite - Service Center

Sort by
October 22, 2021

Great communication and Heather so very nice. Warranty handles with no issues. Nice to have a rental More

by Genene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Oct 26, 2021 -

Southwest Kia - Mesquite responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Mesquite strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 22, 2021

I am still waiting for a call after parts needed to be ordered to complete a recall More

by Jgoranson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heather Stallings
Report | Print
Oct 26, 2021 -

Southwest Kia - Mesquite responded

Hello Madison, Our team at Kia of Round Rock strives to provide excellent service to each customer, every time. I hate to hear about your recent experience. Please contact me at your earliest convenience. Brandon Carlson, General Manager - brandoncarlson@lithia.com

October 22, 2021

Great customer service and friendly staff. Definitely will recommend ti friends and family. 5 stars baby!!! More

by Drreal72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Oct 26, 2021 -

Southwest Kia - Mesquite responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Mesquite strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 22, 2021

I have only been there once, it was great service and really nice and friendly people and I also liked that they were able to pick me up when my car was ready THANKS Southwest Kia More

by Ladygold
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Oct 26, 2021 -

Southwest Kia - Mesquite responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Mesquite strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 21, 2021

They were very nice and very concerned about the needs and in a timely manner More

by tressabrown57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Oct 26, 2021 -

Southwest Kia - Mesquite responded

Thanks for the kind words. Our team at Kia of Round Rock strives to provide extraordinary service to our customers. Thanks again for choosing Kia of Round Rock for your automotive needs, and we look forward to seeing you again soon.

October 21, 2021

I have always been treated really good. Everyone there are always Stravinsky to provide great service. More

by GGBABE007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service, Heather was great, Heather Stallings
Report | Print
Oct 26, 2021 -

Southwest Kia - Mesquite responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Mesquite strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 20, 2021

My service tech, Heather S, has always been helpful and delightful to work with. She kept me informed of my vehicle and willing to answer any questions I may have. More

by Beetlejuice1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Oct 26, 2021 -

Southwest Kia - Mesquite responded

Hello, Thanks for the kind words. Our team at Kia of Round Rock strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 20, 2021

Customer service, makes sure you are satisfied . I came in about my key and the manager too very good care of me More

by DEBORAHBELL0809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Oct 26, 2021 -

Southwest Kia - Mesquite responded

Hello, Thanks for the kind words. Our team at Kia of Round Rock strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 19, 2021

Call center people are gruff and not helpful. Service is backed up beyond acceptable time so they rush through without verifying repair. After hours drop offs need to be monitored better and drop off lot is More

by MFINN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick
Report | Print
Oct 26, 2021 -

Southwest Kia - Mesquite responded

Hello, we regret to hear about your recent experience and would like to learn more. Please reach out to me at (469) 886 - 6411 if you'd like to discuss further. Thank you, Jason Murphy.

October 19, 2021

Rude unable or unwilling to help customers. Not personable, I will not be taking car back More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Free, Heather Stallings, Kelvin Peoples
Report | Print
Oct 26, 2021 -

Southwest Kia - Mesquite responded

Hello, we regret to hear about your recent experience and would like to learn more. Please reach out to me at (469) 886 - 6411 if you'd like to discuss further. Thank you, Jason Murphy.

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