Southwest Kia Mesquite - Service Center

I really like this dealership. They come to your car to greet you right away. They do a good job! Customer service is helpful. greet you right away. They do a good job! Customer service is helpful. More

I found the people at Southwest Kia to be friendly and professional they attended to Albanese that I had asked if I had any questions to make sure that I'm satisfied with their professional they attended to Albanese that I had asked if I had any questions to make sure that I'm satisfied with their More

I had my oil changed and my tires rotated. While there I was told that a spring to take care of my airbag warning light would be in stock in a few days. I called to check on the status a few days later and was told that a spring to take care of my airbag warning light would be in stock in a few days. I called to check on the status a few days later and repeatedly was sent to voicemail. I would try to call back and I would be put on hold for 20 and 25 minutes before being transferred to a voicemail again. When I finally was able to talk to a human being, I was told that the part was now on back order. I asked to speak to someone to find out if this would prevent me from passing a state inspection and was transferred to talk to another person. However, I was sent to another voicemail. I have yet to receive a call to answer my questions. I’m very disappointed in this encounter with your service department. More

The service center is great but the dealers are liars and cheaters I'll never buy another KIA from them. cheaters I'll never buy another KIA from them. More

They was real helpful when I let Heather know I had a family emergency. She got me in and out.i really appreciate that ❤ family emergency. She got me in and out.i really appreciate that ❤ More

Didn’t really fix xxxx but tried charging me an arm and leg, plus a mechanic to work on my car who didn’t even work for Kia and xxxxed yo my AC in the process. leg, plus a mechanic to work on my car who didn’t even work for Kia and xxxxed yo my AC in the process. More

My issue with the car wasn't resolved. Dealership was short staffed- i wasnt getting proper care. My car was diagnosed, had to wait couple of weeks to get it fixed. Issue wasn't resolved, and they’re shi short staffed- i wasnt getting proper care. My car was diagnosed, had to wait couple of weeks to get it fixed. Issue wasn't resolved, and they’re shirt staffed to re diagnose it. The service advisor was unreachable, and my account was open for months. Ended up spending good 2 months waiting to get my car repaired but they weren't able to figure it out. More

Great service. Got me in and out very quickly. Appreciated the car wash as well. Appreciated the car wash as well. More

I would hope for a simple car wash before getting it back but everything else was good but everything else was good More

Everyone is very polite and friendly, quick service and car wash! Answers all of my questions and concerns when regarding my car. Always happy! car wash! Answers all of my questions and concerns when regarding my car. Always happy! More